Ombudsman Jobs in Raleigh, NC (NOW HIRING)

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A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Ombuds Office provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the University Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.
The Ombuds Office provides insights and information to campus decision makers to improve campus climate and operations and to make the University an excellent place to work, study, live, and play for everyone. In addition, the Ombuds Office collaborates with other campus entities, when appropriate, and provides capacity-building facilitation services and educational programming.
The Ombuds Office does not replace any formal University process, including any grievance procedure, and the University Ombuds does not participate in formal processes internal or external to the University. The University Ombuds has no authority to establish, change or set aside University rules, policies, or management decisions. The Ombuds Office does not accept notice of complaints on behalf of the University.
The Ombuds Office supports the mission of the University of North Carolina at Chapel Hill and its identity as a proudly public research university, committed to enhancing the quality of life for the people of North Carolina and beyond. The Ombuds Office does not serve the UNC Healthcare System.
The Ombuds Office, like the University itself, supports intellectual freedom and promotes personal integrity, dignity, justice, and values that foster enlightened leadership and constructive interactions among members of the campus community.

The University of North Carolina at Chapel Hill is seeking to fill the position of University Ombuds and Director of the University Ombuds Office (the 'University Ombuds.') This is a full-time EHRA Non-Faculty position. The University Ombuds reports directly to the Chancellor of the University and works across the University to support collaboration, effective communication, and enlightened decision making.
The University Ombuds Office (the 'Ombuds Office') provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.
The University Ombuds provides leadership for the Ombuds Office in carrying out its mission and executing the institutional mandate articulated in the office's charter. The University Ombuds supervises Ombuds Office staff and is responsible for both the day-to-day operations and strategic direction of the Ombuds Office.
More information about the Ombuds Office, including its mission and a charter delineating the office's role, function, and responsibilities, can be found here: https://ombuds.unc.edu.

Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates demonstrating comparable professional backgrounds, will accept a relevant Bachelor's degree (or foreign degree equivalent) and five years or greater of relevant experience in substitution.

Candidates must have:
- a well-developed understanding of the role of an organizational ombuds
- outstanding oral and written communication skills
- a reputation for integrity and sound professional judgment
- the ability to communicate effectively with individuals at all levels of the University, and a commitment to the continuous learning and self-reflection necessary to work effectively with members of a complex organization in an inclusive and respectful manner
- understanding of higher education structures and dynamics
- excellent problem-solving skills and a demonstrated ability to analyze complex scenarios, delineate and articulate issues, and assist in developing and analyzing a range of options and approaches to resolution
- an understanding of conflict resolution and mediation techniques and principles
- an understanding of formal resolution processes and related ethical/legal/risk management concepts
- the ability to maintain strict confidentiality, use discretion and discernment in highly sensitive situations and respond to all individuals with care and concern
- excellent presentation skills and the ability, or willingness to learn, to facilitate group processes
- ability, or willingness to learn, to analyze quantitative and qualitative data and generate statistical and narrative reports
- commitment to leading a team to achieve departmental goals, objectives, and initiatives
- the desire and ability to serve in an exclusively advisory position with no formal authority and minimal need for public acknowledgement

- Experience working in and understanding complex organizational environments
- Terminal degree and 5 years of professional experience

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The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.