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Ombudsman Jobs in Raleigh, NC (NOW HIRING)

Tammy Lynn Center (TLC)

Family Navigator

Raleigh, NC · On-site

$20/hr

... Ombudsman, and Tailored Plan MCO. * Educate and guide families to understand eligibility for Innovations Waiver, 1915i Waiver, and state funded services. * Provide education to help families ...

NCSU

House Director

Raleigh, NC · On-site

Make appropriate referrals to University support services ie, Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds. * Respond to emergencies and providing leadership ...

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Ombudsman information

See Raleigh, NC salary details

$36.5K

$74.1K

$122K

How much do ombudsman jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ombudsman in Raleigh, NC is $74,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

What are the most commonly searched types of Ombudsman jobs in Raleigh, NC?

The most popular types of Ombudsman jobs in Raleigh, NC are:

What are popular job titles related to Ombudsman jobs in Raleigh, NC?

For Ombudsman jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Ombudsman jobs?

Cities near Raleigh, NC with the most Ombudsman job openings:

Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $74,103 per year, or $35.6 per hour.

University Ombuds

The Chronicle Of Higher Education, Inc.

Chapel Hill, NC • On-site

$90 - $130/hr

Other

Posted 3 days ago

New

Job description

University Ombuds Position Summary:

The University of North Carolina at Chapel Hill is seeking to fill the position of University Ombuds and Director of the University Ombuds Office (the 'University Ombuds.') This is a full-time EHRA Non-Faculty position. The University Ombuds reports directly to the Chancellor of the University and works across the University to support collaboration, effective communication, and enlightened decision making.

The University Ombuds Office (the 'Ombuds Office') provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.

The University Ombuds provides leadership for the Ombuds Office in carrying out its mission and executing the institutional mandate articulated in the office's charter. The University Ombuds supervises Ombuds Office staff and is responsible for both the day-to-day operations and strategic direction of the Ombuds Office.

Primary Purpose of Organizational Unit:

The Ombuds Office provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the University Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.

The Ombuds Office provides insights and information to campus decision makers to improve campus climate and operations and to make the University an excellent place to work, study, live, and play for everyone. In addition, the Ombuds Office collaborates with other campus entities, when appropriate, and provides capacity-building facilitation services and educational programming.

The Ombuds Office does not replace any formal University process, including any grievance procedure, and the University Ombuds does not participate in formal processes internal or external to the University. The University Ombuds has no authority to establish, change or set aside University rules, policies, or management decisions. The Ombuds Office does not accept notice of complaints on behalf of the University.

The Ombuds Office supports the mission of the University of North Carolina at Chapel Hill and its identity as a proudly public research university, committed to enhancing the quality of life for the people of North Carolina and beyond. The Ombuds Office does not serve the UNC Healthcare System.

The Ombuds Office, like the University itself, supports intellectual freedom and promotes personal integrity, dignity, justice, and values that foster enlightened leadership and constructive interactions among members of the campus community.

Minimum Education and Experience:

Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates demonstrating comparable professional backgrounds, will accept a relevant bachelor's degree (or foreign degree equivalent) and five years or greater of relevant experience in substitution.

Required qualifications, competencies, and experience:
  • A well-developed understanding of the role of an organizational ombuds
  • outstanding oral and written communication skills
  • a reputation for integrity and sound professional judgment
  • the ability to communicate effectively with individuals at all levels of the University, and a commitment to the continuous learning and self-reflection necessary to work effectively with members of a complex organization in an inclusive and respectful manner
  • understanding of higher education structures and dynamics
  • excellent problem-solving skills and a demonstrated ability to analyze complex scenarios, delineate and articulate issues, and assist in developing and analyzing a range of options and approaches to resolution
  • an understanding of conflict resolution and mediation techniques and principles
  • an understanding of formal resolution processes and related ethical/legal/risk management concepts
  • the ability to maintain strict confidentiality, use discretion and discernment in highly sensitive situations and respond to all individuals with care and concern
  • excellent presentation skills and the ability, or willingness to learn, to facilitate group processes
  • ability, or willingness to learn, to analyze quantitative and qualitative data and generate statistical and narrative reports
  • commitment to leading a team to achieve departmental goals, objectives, and initiatives
  • the desire and ability to serve in an exclusively advisory position with no formal authority and minimal need for public acknowledgement
Preferred qualifications, competencies, and experience

Experience working in and understanding complex organizational environments, Terminal degree and 5 years of professional experience

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

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