Make appropriate referrals to University support services ie, Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds. * Respond to emergencies and providing leadership ...
Make appropriate referrals to University support services ie, Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds. * Respond to emergencies and providing leadership ...
Patient Care Coordinator
Chapel Hill, NC · On-site
$69K - $81K/yr
... ombudsman/ombudswoman in the clinic; will provide supervision of others. Minimum Education and Experience Requirements Licensed to practice as a Dental Hygienist in the State of North Carolina.
Patient Care Coordinator
Chapel Hill, NC · On-site
$69K - $81K/yr
... ombudsman/ombudswoman in the clinic; will provide supervision of others. Minimum Education and Experience Requirements Licensed to practice as a Dental Hygienist in the State of North Carolina.
Patient Care Coordinator
Chapel Hill, NC · On-site
$69K - $81K/yr
... ombudsman/ombudswoman in the clinic; will provide supervision of others. Minimum Education and Experience Requirements Licensed to practice as a Dental Hygienist in the State of North Carolina.
Patient Care Coordinator
Chapel Hill, NC · On-site
$69K - $81K/yr
... ombudsman/ombudswoman in the clinic; will provide supervision of others. Minimum Education and Experience Requirements Licensed to practice as a Dental Hygienist in the State of North Carolina.
Ombudsman information
See Raleigh, NC salary details
$36.5K - $44.2K
4% of jobs
$50.9K is the 25th percentile. Wages below this are outliers.
$44.2K - $52K
24% of jobs
$52K - $59.8K
14% of jobs
The median wage is $62.3K / yr.
$59.8K - $67.6K
24% of jobs
$67.6K - $75.3K
4% of jobs
$75.3K - $83.1K
0% of jobs
$83.1K - $90.9K
2% of jobs
$96.7K is the 75th percentile. Wages above this are outliers.
$90.9K - $98.7K
3% of jobs
$98.7K - $106.4K
12% of jobs
$106.4K - $114.2K
3% of jobs
$114.2K - $122K
9% of jobs
$36.5K
$74.1K
$122K
How much do ombudsman jobs pay per year?
As of Jul 5, 2026, the average yearly pay for ombudsman in Raleigh, NC is $74,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $99,600.00 per year, depending on experience, location, and employer.
What is the difference between Ombudsman vs Customer Service Representative?
| Aspect | Ombudsman | Customer Service Representative |
|---|---|---|
| Required Credentials | Varies; often relevant experience or certifications in dispute resolution or public administration | High school diploma or equivalent; customer service training |
| Work Environment | Public agencies, organizations handling complaints, or regulatory bodies | Call centers, retail, or corporate offices |
| Employer & Industry | Government agencies, non-profits, large corporations | Retail, telecommunications, finance, and service industries |
While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.
What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?
To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.
Is being an ombudsman a good job?
Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.
How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?
An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.
What qualifications does an ombudsman need?
An ombudsman typically needs a bachelor's degree in a relevant field such as law, public administration, or social sciences. Experience in conflict resolution, strong communication skills, and knowledge of the organization or sector they serve are also important qualifications. Some roles may require certification or specialized training in mediation or dispute resolution.
What Is an Ombudsman?
An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.
What does an ombudsman actually do?
An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. The role requires strong communication skills and knowledge of relevant policies or regulations.
What is an Ombudsman?
An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.
How do you get a job as an ombudsman?
To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, advocacy, or customer service. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training in mediation or dispute resolution.
More about Ombudsman jobs
What are the most commonly searched types of Ombudsman jobs in Raleigh, NC? The most popular types of Ombudsman jobs in Raleigh, NC are:
What are popular job titles related to Ombudsman jobs in Raleigh, NC? For Ombudsman jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ombudsman jobs in Raleigh, NC look for? The top searched job categories for Ombudsman jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ombudsman jobs? Cities near Raleigh, NC with the most Ombudsman job openings:
North Carolina State University rating
6.8
Based on 33 frontline employees who took The Breakroom Quiz
397th of 544 rated colleges and universities
Job description
Position Information
Posting Number PG192373TM Position Number 24FSL06 Position Type Temporary Essential Job Duties The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.
The Department of Fraternity and Sorority Life advises recognized fraternities and sororities, their governing councils, and manages Greek Village housing. The Department of Fraternity and Sorority Life prepares students for society through a values-based fraternal experience. Our work impacts the student experience in three ways: Chapter Services, Council and Community Development, and Living and Learning Environments. Fraternity and Sorority Life also provides several programs to enhance leadership development and to educate the Greek Community of over 2,800 students
The House Director will coordinate the student development and administrative functions of an Organization-Owned Fraternity or Sorority House and the community within. This position will be directly responsible for the following:
Advising:
- Create a sense of community by promoting peer accountability among chapter residents.
- Provide training on university policies reinforcing community standards.
- Maintain a high level of visibility within the residential community for the purpose of serving as an on-site advisor to chapter residents, including but not limited to regular office hours, chapter programming, and chapter meals.
- Meet regularly with organization leadership, advisors, and House Corporation volunteers.
- Advise student residents on the development and implementation of programs, applicable policies and procedures, risk management, issues management, leadership development and organization management.
- Serve as a mediator to assist residents in addressing community conflicts when they arise.
- Maintain an environment conducive to student academic success and safety.
Leadership:
- Provide leadership, administrative operations, programming, and facilities management in a residential house composed of about 40 residents with an additional 100 out of house student members.
- Make informed decisions based on a clear understanding of the impact and consequences involved.
- Create and maintaining an open community within the house.
- Serve as a communication link between Fraternity and Sorority Life, House Corporation, and residents.
- Exercise good judgment and remaining unbiased and impartial while addressing house issues.
- Participate in department decision-making regarding policies, procedures, programs, and facilities management.
- Oversee daily operations including facilities, overall resident management, occupancy management, financial budget management to ensure a positive, healthy and safe living-learning environment for our residents.
Policy Enforcement:
- Respond appropriately to student concerns and addressing student issues.
- Follow all University Policies, Regulations, and Rules, as well as other University/Fraternity and Sorority Life Procedures, and Guidelines including but not limited to those pertaining to safety, civility, information security, and non-discrimination.
- Consulate with the Associate Director to refer cases to the Organizational Standards Board, Department of Fraternity and Sorority Life, CARES, Bias Incident Response or Behavior Assessment Teams, or the Office of Student Conduct.
Crisis Management and On-Call Responsibilities:
- Make appropriate referrals to University support services ie, Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds.
- Respond to emergencies and providing leadership in crisis situations, collaborating with campus partners when appropriate.
- Must be onsite overnight except when prior arrangements have been made for time away.
- Demonstrate ability to work effectively under pressure.
- Practice effective communication with University administration, Organizational Leadership, and, if applicable, law enforcement or emergency personnel.
- Serve as a resource or referral agent for students experiencing personal concerns or crisis.
Administration:
- Coordinate fall and spring student check-in and check-out system.
- Coordinate and direct the opening and closing of the house, as well as occupancy management of the facility through StarRez.
- Manage room assignment and room change process for the facility.
- Initiate change, developing, and implementing new ideas and concepts as appropriate.
- Participate in departmental and division programs, meetings, and committees as needed.
Facilities:
- Coordinate inspections as required by the University, state, federal, or local agencies.
- Tour building and grounds on a regular basis to identify facility needs.
- Solicit building improvement ideas from staff and residents to share with appropriate organizational leadership and House Corporation. Working in conjunction with Fraternity and Sorority Life staff and Organizational Leadership to ensure the community is well maintained and a safe environment for residents.
- Work with vendors and maintenance workers to promote compliance with written agreements between the chapter and vendor; report issues of concern regarding outsourced services to the House Corporation.
- Assist the House Corporation representative in locating local vendors and contractors as needed and requested by the House Corporation.
- Work with organization leadership and meal plan vendor to establish menus for the chapter on a weekly and monthly basis. Consult with University Nutritionist as appropriate.
- Work with a meal vendor or catering service (when applicable) to promote compliance with written agreement between the organization and the service provider; report issues of concern regarding meal vendor or catering service to the House Corporation.
- Communicate periodic feedback regarding vendor provided services to the House Corporation Board and/or service vendor liaisons.
Department Information
Job City & State Raleigh NC Department Fraternity and Sorority Life System Information
Classification Title Temporary-Professional NonFaculty Working Title House Director What North Carolina State University employees say
Pay
Benefits
Hours and flexibility
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About North Carolina State University
Sourced by ZipRecruiter
North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.
Industry
Colleges, universities, and professional schools
Company size
5,001 - 10,000 Employees
Headquarters location
Raleigh, NC, US
Year founded
1887