Serve as a mediator to assist residents in addressing community conflicts when they arise ... Student Ombuds. * Respond to emergencies and providing leadership in crisis situations ...
Serve as a mediator to assist residents in addressing community conflicts when they arise ... Student Ombuds. * Respond to emergencies and providing leadership in crisis situations ...
Assistant Ombudsman information
See Raleigh, NC salary details
$20.3K - $25.1K
3% of jobs
$25.1K - $30K
6% of jobs
$32.2K is the 25th percentile. Wages below this are outliers.
$30K - $34.8K
34% of jobs
The median wage is $35.9K / yr.
$34.8K - $39.6K
28% of jobs
$42K is the 75th percentile. Wages above this are outliers.
$39.6K - $44.5K
7% of jobs
$44.5K - $49.3K
4% of jobs
$49.3K - $54.1K
5% of jobs
$54.1K - $59K
3% of jobs
$59K - $63.8K
3% of jobs
$63.8K - $68.6K
3% of jobs
$68.6K - $73.5K
2% of jobs
$20.3K
$41.6K
$73.5K
How much do assistant ombudsman jobs pay per year?
As of Jul 5, 2026, the average yearly pay for assistant ombudsman in Raleigh, NC is $41,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,830.00 and $45,912.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Assistant Ombudsman, and why are they important?
To thrive as an Assistant Ombudsman, you need a strong background in conflict resolution, investigative techniques, and a relevant degree such as law, public administration, or a related field. Familiarity with case management systems, legal research databases, and documentation tools is typically required. Exceptional interpersonal skills, impartiality, and the ability to communicate complex information clearly help someone excel in this role. These skills enable fair, thorough, and efficient handling of complaints, fostering trust and accountability within organizations or public services.
What is the difference between Assistant Ombudsman vs Complaint Investigator?
| Aspect | Assistant Ombudsman | Complaint Investigator |
|---|---|---|
| Required Credentials | Relevant degrees, certifications in dispute resolution or public administration | Similar credentials, often with focus on investigative training |
| Work Environment | Public agencies, non-profits, organizations handling disputes | Government agencies, regulatory bodies, or private organizations |
| Employer & Industry | Public sector, consumer rights, dispute resolution | Government, legal, or compliance sectors |
| Search & Comparison Intent | Understanding roles in dispute resolution, public service | Investigative processes, complaint handling |
The Assistant Ombudsman and Complaint Investigator roles share similarities in credentials and work environments, often within public or regulatory sectors. While the Assistant Ombudsman focuses on mediating disputes and advocating for fairness, Complaint Investigators primarily gather facts and assess complaints. Both positions require investigative skills and knowledge of administrative procedures, but their specific responsibilities and scope differ based on organizational needs.
What are some common challenges faced by Assistant Ombudsmen when handling complaints and how are they addressed?
Assistant Ombudsmen often encounter challenges such as managing high caseloads, handling sensitive or emotionally charged complaints, and maintaining impartiality while investigating issues. To address these challenges, they rely on strong communication and conflict resolution skills, adhere strictly to confidentiality protocols, and seek guidance from senior Ombudsmen when facing particularly complex cases. Regular training and peer discussions also help Assistant Ombudsmen stay effective and maintain high professional standards.
What are Assistant Ombudsmen?
Assistant Ombudsmen are professionals who support the work of an Ombudsman by helping to investigate and resolve complaints from the public about government agencies, organizations, or services. They gather facts, conduct interviews, review documents, and help ensure that complaints are handled fairly and impartially. Assistant Ombudsmen often communicate findings to both complainants and the entities involved, aiming to facilitate solutions and improve processes. Their role is crucial in promoting transparency, accountability, and trust in public administration.
What are the most commonly searched types of Ombudsman jobs in Raleigh, NC? The most popular types of Ombudsman jobs in Raleigh, NC are:
What are popular job titles related to Assistant Ombudsman jobs in Raleigh, NC? For Assistant Ombudsman jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Assistant Ombudsman jobs in Raleigh, NC look for? The top searched job categories for Assistant Ombudsman jobs in Raleigh, NC are:
North Carolina State University rating
6.8
Based on 33 frontline employees who took The Breakroom Quiz
397th of 544 rated colleges and universities
Job description
Position Information
Posting Number PG192373TM Position Number 24FSL06 Position Type Temporary Essential Job Duties The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.
The Department of Fraternity and Sorority Life advises recognized fraternities and sororities, their governing councils, and manages Greek Village housing. The Department of Fraternity and Sorority Life prepares students for society through a values-based fraternal experience. Our work impacts the student experience in three ways: Chapter Services, Council and Community Development, and Living and Learning Environments. Fraternity and Sorority Life also provides several programs to enhance leadership development and to educate the Greek Community of over 2,800 students
The House Director will coordinate the student development and administrative functions of an Organization-Owned Fraternity or Sorority House and the community within. This position will be directly responsible for the following:
Advising:
- Create a sense of community by promoting peer accountability among chapter residents.
- Provide training on university policies reinforcing community standards.
- Maintain a high level of visibility within the residential community for the purpose of serving as an on-site advisor to chapter residents, including but not limited to regular office hours, chapter programming, and chapter meals.
- Meet regularly with organization leadership, advisors, and House Corporation volunteers.
- Advise student residents on the development and implementation of programs, applicable policies and procedures, risk management, issues management, leadership development and organization management.
- Serve as a mediator to assist residents in addressing community conflicts when they arise.
- Maintain an environment conducive to student academic success and safety.
Leadership:
- Provide leadership, administrative operations, programming, and facilities management in a residential house composed of about 40 residents with an additional 100 out of house student members.
- Make informed decisions based on a clear understanding of the impact and consequences involved.
- Create and maintaining an open community within the house.
- Serve as a communication link between Fraternity and Sorority Life, House Corporation, and residents.
- Exercise good judgment and remaining unbiased and impartial while addressing house issues.
- Participate in department decision-making regarding policies, procedures, programs, and facilities management.
- Oversee daily operations including facilities, overall resident management, occupancy management, financial budget management to ensure a positive, healthy and safe living-learning environment for our residents.
Policy Enforcement:
- Respond appropriately to student concerns and addressing student issues.
- Follow all University Policies, Regulations, and Rules, as well as other University/Fraternity and Sorority Life Procedures, and Guidelines including but not limited to those pertaining to safety, civility, information security, and non-discrimination.
- Consulate with the Associate Director to refer cases to the Organizational Standards Board, Department of Fraternity and Sorority Life, CARES, Bias Incident Response or Behavior Assessment Teams, or the Office of Student Conduct.
Crisis Management and On-Call Responsibilities:
- Make appropriate referrals to University support services ie, Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds.
- Respond to emergencies and providing leadership in crisis situations, collaborating with campus partners when appropriate.
- Must be onsite overnight except when prior arrangements have been made for time away.
- Demonstrate ability to work effectively under pressure.
- Practice effective communication with University administration, Organizational Leadership, and, if applicable, law enforcement or emergency personnel.
- Serve as a resource or referral agent for students experiencing personal concerns or crisis.
Administration:
- Coordinate fall and spring student check-in and check-out system.
- Coordinate and direct the opening and closing of the house, as well as occupancy management of the facility through StarRez.
- Manage room assignment and room change process for the facility.
- Initiate change, developing, and implementing new ideas and concepts as appropriate.
- Participate in departmental and division programs, meetings, and committees as needed.
Facilities:
- Coordinate inspections as required by the University, state, federal, or local agencies.
- Tour building and grounds on a regular basis to identify facility needs.
- Solicit building improvement ideas from staff and residents to share with appropriate organizational leadership and House Corporation. Working in conjunction with Fraternity and Sorority Life staff and Organizational Leadership to ensure the community is well maintained and a safe environment for residents.
- Work with vendors and maintenance workers to promote compliance with written agreements between the chapter and vendor; report issues of concern regarding outsourced services to the House Corporation.
- Assist the House Corporation representative in locating local vendors and contractors as needed and requested by the House Corporation.
- Work with organization leadership and meal plan vendor to establish menus for the chapter on a weekly and monthly basis. Consult with University Nutritionist as appropriate.
- Work with a meal vendor or catering service (when applicable) to promote compliance with written agreement between the organization and the service provider; report issues of concern regarding meal vendor or catering service to the House Corporation.
- Communicate periodic feedback regarding vendor provided services to the House Corporation Board and/or service vendor liaisons.
Department Information
Job City & State Raleigh NC Department Fraternity and Sorority Life System Information
Classification Title Temporary-Professional NonFaculty Working Title House Director What North Carolina State University employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About North Carolina State University
Sourced by ZipRecruiter
North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.
Industry
Colleges, universities, and professional schools
Company size
5,001 - 10,000 Employees
Headquarters location
Raleigh, NC, US
Year founded
1887