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Assistant Ombudsman Jobs in Raleigh, NC (NOW HIRING)

TLC Operations, Inc

Family Navigator

Raleigh, NC · On-site

$20/hr

... * Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO. * Educate and guide ...

Tammy Lynn Center (TLC)

Family Navigator

Raleigh, NC

$20/hr

... * Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO. * Educate and guide ...

TLC Operations, Inc

Family Navigator

Raleigh, NC · On-site

$20/hr

... * Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO. * Educate and guide ...

NCSU

House Director

Raleigh, NC · On-site

Serve as a mediator to assist residents in addressing community conflicts when they arise ... Student Ombuds. * Respond to emergencies and providing leadership in crisis situations ...

All JobsOmbudsman JobsAssistant Ombudsman JobsAssistant Ombudsman Jobs in Raleigh, NC

Assistant Ombudsman information

See Raleigh, NC salary details

$20.3K

$41.6K

$73.5K

How much do assistant ombudsman jobs pay per year?

As of Jul 25, 2026, the average yearly pay for assistant ombudsman in Raleigh, NC is $41,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,830.00 and $45,912.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Ombudsman, and why are they important?

To thrive as an Assistant Ombudsman, you need a strong background in conflict resolution, investigative techniques, and a relevant degree such as law, public administration, or a related field. Familiarity with case management systems, legal research databases, and documentation tools is typically required. Exceptional interpersonal skills, impartiality, and the ability to communicate complex information clearly help someone excel in this role. These skills enable fair, thorough, and efficient handling of complaints, fostering trust and accountability within organizations or public services.

What is the difference between Assistant Ombudsman vs Complaint Investigator?

AspectAssistant OmbudsmanComplaint Investigator
Required CredentialsRelevant degrees, certifications in dispute resolution or public administrationSimilar credentials, often with focus on investigative training
Work EnvironmentPublic agencies, non-profits, organizations handling disputesGovernment agencies, regulatory bodies, or private organizations
Employer & IndustryPublic sector, consumer rights, dispute resolutionGovernment, legal, or compliance sectors
Search & Comparison IntentUnderstanding roles in dispute resolution, public serviceInvestigative processes, complaint handling

The Assistant Ombudsman and Complaint Investigator roles share similarities in credentials and work environments, often within public or regulatory sectors. While the Assistant Ombudsman focuses on mediating disputes and advocating for fairness, Complaint Investigators primarily gather facts and assess complaints. Both positions require investigative skills and knowledge of administrative procedures, but their specific responsibilities and scope differ based on organizational needs.

What are some common challenges faced by Assistant Ombudsmen when handling complaints and how are they addressed?

Assistant Ombudsmen often encounter challenges such as managing high caseloads, handling sensitive or emotionally charged complaints, and maintaining impartiality while investigating issues. To address these challenges, they rely on strong communication and conflict resolution skills, adhere strictly to confidentiality protocols, and seek guidance from senior Ombudsmen when facing particularly complex cases. Regular training and peer discussions also help Assistant Ombudsmen stay effective and maintain high professional standards.

What are Assistant Ombudsmen?

Assistant Ombudsmen are professionals who support the work of an Ombudsman by helping to investigate and resolve complaints from the public about government agencies, organizations, or services. They gather facts, conduct interviews, review documents, and help ensure that complaints are handled fairly and impartially. Assistant Ombudsmen often communicate findings to both complainants and the entities involved, aiming to facilitate solutions and improve processes. Their role is crucial in promoting transparency, accountability, and trust in public administration.
What are the most commonly searched types of Ombudsman jobs in Raleigh, NC? The most popular types of Ombudsman jobs in Raleigh, NC are:
What are popular job titles related to Assistant Ombudsman jobs in Raleigh, NC? For Assistant Ombudsman jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Assistant Ombudsman jobs in Raleigh, NC look for? The top searched job categories for Assistant Ombudsman jobs in Raleigh, NC are:
Assistant Ombudsman jobs near you
Infographic showing various Assistant Ombudsman job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,627 per year, or $20 per hour.

Family Navigator

TLC Operations, Inc

Raleigh, NC • On-site

$20/hr

Part-time

Posted 14 days ago

Job description

Description:

The Family Connect project, managed by TLC, offers clear guidance, trusted referrals, and 1:1 support to help families and individuals with intellectual and developmental disabilities (I/DD) understand local services and connect with the right providers across seven NC counties. The Family Navigator intern will be a key member of the Family Connect team, supporting individuals with I/DD and family caregivers with information about and access to services and community resources. The ideal candidates will have lived experience in supporting individuals with I/DD, navigating the Medicaid service delivery system on behalf of an individual and the eligible population, or a college level student with a social sciences major.


Core Values

Community I Accountability I Relationships I Excellence I Service


At TLC, we are committed to our vision of creating pathways to a world of possibilities. We care deeply about the individuals we serve, their families, and the dedicated team members who make our mission possible. Our core values reflect the significance of the work we do and guide us in fulfilling our purpose as an organization


I. Education and Experience

Bachelor's degree in social work, education, child development, or a related human service field preferred or students enrolled in an aforementioned program.


II. Responsibilities & Duties

  1. Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO.
  2. Educate and guide families to understand eligibility for Innovations Waiver, 1915i Waiver, and state funded services.
  3. Provide education to help families understand the role of care management and provide advocacy support to connect and express their needs with their care manager.
  4. Identify and facilitate referrals for families and individuals to services and support through TLC, the IDD provider network, NCCARE360, and Tailored Plan MCO.
  5. Develop library of family-friendly, accessible resources such as tip sheets, podcasts, digital education, etc., about services, Medicaid funding, rights and more.
  6. Encourage and teach family caregivers how to use TLC Family Connect, NCCARE360, Inclusion Connections, NC Caregiver Portal, and other digital resource hubs.
  7. Coordinate family-to-family and sibling peer support through project support activities, or through partnership with existing family support groups.
  8. Support the project manager in coordinating educational events, webinars, and other activities and foster connection, relationships, and advocacy partnerships with local organizations within the project's geographic area.
  9. Represent the project and provide outreach services through participation in targeted activities and events within local communities.
  10. Support the creation and implementation of a needs assessment activity to determine family/caregiver priorities.
  11. Prepare briefings on community organizations working in IDD.

Ill. Required Skills and Abilities:

  1. Basic understanding of the NC system of services and support for people with IDD.
  2. Excellent communication skills, verbal and written.
  3. Understanding of the social determinants of health and desire for health equity.
  4. Highly collaborative and responsive.

IV. Hours/Days of Work: Part time, 20 hours per week. Schedule determined through availability and need of program.


V. Supervisor: Senior Manager of Community and Day Support Services

Requirements: