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Care Coordinator (Full Time)

FEDERAL MEDICAL CENTER – BUTNER, NC

UHealthSolutions, Inc. (UHS) is seeking to hire a Care Coordinator to work within The Federal Medical Center in Butner, NC. FMC Butner is a United States federal prison in North Carolina for male inmates of all security levels who have special health needs. It is part of the Butner Federal Correctional Complex (FCC Butner) and is operated by the Federal Bureau of Prisons (BOP), a division of the United States Department of Justice.  It is located near the Research Triangle area of Durham, Raleigh and Chapel Hill.

POSITION SUMMARY

The Care Coordinator is responsible for making and scheduling future patient appointments and providing professional customer service.  The Care Coordinator is responsible for answering phone calls, re-scheduling patient appointments if needed, and triages phone calls as necessary.

Major Responsibilities:

• Act as effective liaison between the Health Services Unit at FCC Butner, on-site specialists and community-based providers and hospital medical record departments
• Provide FCC Butner with access to inmate consultation notes, while ensuring patient confidentiality is not compromised, in a timely manner.  Retrieves transcribed medical consultations as necessary.
• Schedule inmates for on-site clinics for post-follow-up care in coordination with FCC Butner approval
• Book, coordinate and re-schedule patient appointments as needed based on urgency and next available appointment in accordance with BOP guidelines  
• Provide administrative support to facilitate each efficient operation of daily clinics
• Complete and distribute physicians’ daily schedule sheets for the following day
• Complete monthly attendance calendar for all providers
• Maintain and update current information on physician schedules ensuring that patients are scheduled properly.
• Enters appointment information in both FCC Butner and UMMS’ scheduling programs.
• Attend staff meetings as required
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Perform other similar and related duties as required or directed

Supervision Received:

Reports to Operations Manager

Education: 

• High school diploma or equivalent 

Position Qualifications:

• Minimum 2 years previous related experience
• Previous experience in general office administrative duties – typing, letter writing, filing
• Experience with word processing and computers
• Familiar with medical terminology helpful

Professional Requirements:

• Adheres to dress code; appearance is neat and clean.
• Wears identification while on duty.
• Ensures compliance with policies and procedures.

Required Skills:

• Ability to work on own initiative and as part of a team
• Good planning and organizational skills
• Possess strong verbal and written communication skills
• Possess professional image and capability to work with multiple departments
• Ability to handle stressful and difficult situations in a calm and professional manner
• Ability to prioritize needs and function independently
• Ability to remain calm and poised under pressure
• Detail-Oriented

Additional Information:

As a UHealthSolutions employee working at the Federal Bureau of Prisons, FCC Butner, you must comply not only with all of the policies, rules and regulations of UHealthSolutions, but also with all of the rules and regulations of the Federal Bureau of Prisons, FCC Butner. You will be trained in UHealthSolutions and Federal Bureau of Prisons, FCC Butner policies by UHealthSolutions and Federal Bureau of Prisons, FCC Butner, respectively. As a condition of employment, you must gain and maintain Federal Bureau of Prisons, FCC Butner approval for facility access. If at any time during your employment with UHealthSolutions, you have any questions or concerns with respect to any rule or regulation of UHealthSolutions and/or Federal Bureau of Prisons, FCC Butner, you must immediately speak with your supervisor.

Appointment is subject to satisfactory completion of urinalysis, physical, and background investigation.  All applicants are subject to National Crime Information Center (NCIC) and credit checks.

Successful completion of the “Introduction to Correctional Techniques”, three-week training course is required.

This position has been identified as test designated.  Incumbents will be subject to urinalysis testing under the BOP Drug Free Workplace Plan.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  UHS reserves the right to modify position duties at any time, due to business necessity. 

UHealthSolutions is an equal opportunity employer and encourages applications from individuals with varied experiences and backgrounds.