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Ombudsman Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

Medical Transportation Management

Ombudsman

Washington, DC · On-site

$55.92K - $60K/yr

The Ombudsman is MTM's designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and ...

MTM

Ombudsman

Washington, DC · On-site

$55.92K - $60K/yr

The Ombudsman is MTM's designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and ...

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$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of May 28, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

More about Ombudsman jobs
What cities are hiring for Ombudsman jobs? Cities with the most Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
Who are the top companies hiring for Ombudsman jobs? The top employers for Ombudsman jobs are:
What states have the most Ombudsman jobs? States with the most job openings for Ombudsman jobs include:
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What are popular job titles related to Ombudsman jobs? For Ombudsman jobs, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Long Term Care Ombudsman

Access Care Partners (Formerly WestMass ElderCare)

Holyoke, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

An Ombudsman visits residents of area nursing homes every week to hear residents' concerns. The ombudsman helps to promote the belief that each person has the right to a quality life, and that this right should be protected.

S/he works closely with the Program Director to receive and investigate complaints, in confidence, on behalf of residents, their families and other interested parties. Ombudsmen also provide information and referral to connect people with available long term care and community resources.

This is a federally sponsored program through the Older American's Act under the supervision of the State Ombudsman in Boston. Orientation and training by the State Office in the local area is provided. Ongoing training, supervision and support are provided by the Program Director.

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