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Ombudsman Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

MTM

Ombudsman

Washington, DC · On-site

$55K - $60K/yr

The Ombudsman is MTM's designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and ...

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Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of Jul 19, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What qualifications does an ombudsman need?

An ombudsman typically needs a bachelor's degree in a relevant field such as law, public administration, or social sciences. Experience in conflict resolution, strong communication skills, and knowledge of the organization or sector they serve are also important qualifications. Some roles may require certification or specialized training in mediation or dispute resolution.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. The role requires strong communication skills and knowledge of relevant policies or regulations.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, advocacy, or customer service. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training in mediation or dispute resolution.
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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Long-Term Care Ombudsman

Catholic Charities of the Diocese of Pittsburgh

Butler, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Description:

Long-Term Care Ombudsman – Butler County, PA

At Catholic Charities, Diocese of Pittsburgh, we believe that all stages of human life are sacred and that the dignity of the human person is the foundation of a moral vision for society.


We’re seeking a compassionate Long-Term Care Ombudsman to help ensure that older adults residing in long-term care facilities are in the safest and least-restrictive living situations.

With your education, experience, and compassionate heart you know the importance of keeping the most vulnerable in our community safe.


We offer successful candidates a competitive salary, strong health benefits (including medical, dental and vision) that are effective the first of the month following hire date and generous time off programs that includes15 paid holidays a year. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits.


In addition, the Long-Term Care Ombudsman is able to work from home following training.


We have a collaborative and friendly team focused culture at Catholic Charities, and we are proud to be designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025, and 2026.

Take a look at the Long-Term Care Ombudsman description below and let us know if you’re ready to help protect the elderly in Butler County.


Long-Term Care Ombudsman Key Performance Objectives Include:

  • Receives and resolves complaints related to residents in long-term care facilities following the PA Department of Aging Ombudsman Program regulations and procedures.
  • Conducts on-site visits of long-term care facilities including nursing, personal care/assisted living facilities, and domiciliary care homes to conduct investigations and resolve concerns.
  • Accurately and promptly documents case notes and program activities in accordance with PA Department of Aging guidelines.
  • Ensures accurate data is provided to the PA Department of Aging within established timeframes.
  • Collaborates with and supports Ombudsman Volunteers including program training.
  • Successfully completes required certification training programs.
  • Participate in Regional Networking Meetings and the Annual Ombudsman Conference.
  • Maintains confidentiality in communication with participants, staff, and others to preserve client and staff rights.
Requirements:

Minimum Qualifications:

  • Four years of experience in public or private social work; and a bachelor's degree is required; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
  • Excellent oral and written communication skills, including interviewing and assessment techniques are required.
  • Knowledge of the aging process and geriatric issues is highly desirable.
  • The demonstrated history of successfully interacting constructively with community agencies and resources is required.
  • The ability to make facility visits within Butler County is required.
  • The ability to travel within Pennsylvania for trainings is required.
  • A valid driver's license is required.
  • Act 33/34 clearances are required.