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Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

The Outreach Ombudsman devotes approximately 65% of their time to community engagement efforts (in-person and virtual) and provides direct member support via casework. The Outreach Ombudsman will ...

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How much do ombudsman jobs pay per year?

As of Aug 9, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer stability and the opportunity to make a positive impact, but workload and emotional demands vary depending on the organization. Certification and experience can enhance career prospects in this field.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role typically requires strong communication skills and knowledge of relevant policies or regulations.
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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

DDSN Ombudsman - Vantage Point

CareSouth Carolina

Hartsville, SC • On-site

Other

This job post has expired today. Applications are no longer accepted.

CareSouth Carolina rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description

Under the guidance of the State Long Term Care Ombudsman, the Regional Ombudsman and the supervision of Vantage Point Area Agency on Aging Director and the Finance/Operations Manager, the Department of Disability and Special Needs (DDSN) Ombudsman identifies, investigates and resolves reports of abuse, neglect and exploitation made by or on behalf of residents that relate to action, inaction or decisions that may adversely affect the health, safety, welfare or rights of the victim in the Pee Dee Region. Training will be provided by the South Carolina Department on Aging State Ombudsman office. Travel to Columbia is required for training. Travel to DDSN buildings are required. Candidate MUST PASS test in order to become a certified DDSN Ombudsman. The duties include the following:

  • Provide problem solving assistance and advocacy using practices established by the State Long Term Ombudsman and The LTC Ombudsman Policy and Procedures
  • Shall abide by procedures established under federal and state law as well as all policies set by the State Long Term Care Ombudsman
  • Shall fulfill the obligations and protocols of the LTCO program to receive funding and conducts services corresponding to the Ombudsman Policies and Procedures in accordance with the State Ombudsman policies, procedures and protocols
  • Shall receive calls and complaint reports from facilities, residents, family and the community and address as indicated by the Ombudsman Policy and Procedures
  • Shall respond and investigate reports of abuse, gross neglect (with resident at risk with 24 hours, residents not believed to be at risk 5 days) residents who have been threatened transfer, transferred or discharged from a facility and exploitation on behalf or resident in timely manner
  • Shall advocate and counsel patients regarding their rights while empowering them to take control of available services
  • Prepares correspondence and reports to facilities, client's family members and the State Ombudsman program within a timely manner
  • Shall promptly and accurately refer complaints to other state and federal agencies (DHEC, Police, Attorney General) when needed
  • Sets up and maintains resident files on complaints which are stored in a locked file cabinet in compliance with the Ombudsman Policy and Procedures
  • Shall accurately input data into the Ombudsman tracking system (Wellsky) within 48 hours of receiving and document every call and contact, including information only calls.
  • Shall attend all Ombudsman meetings
  • Shall provide problem solving and mediation technical assistance to facilities, families and other agencies
  • Shall conduct trainings and in-services at facilities, other agencies, churches and civic groups
  • Responsible for visiting every facility in the service area once a month
  • Shall maintain continuing education hours
  • Will work closely with facility administrators to ensure the safety of residents in the event of an emergency
  • All documents in Relias and PowerDMS are signed off and completed in a timely manner
  • Willingly performs other duties as assigned
Education and Experience
  • Bachelor's degree with a minimum of two years of experience in a related field that may include social work or equivalent combinations of training and experience with demonstrated competence to fulfill duties assigned to this position. behalf or resident in timely manner
  • Ability to access training needs and objectives
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • A valid driver's license
  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral and diagram or schedule form
  • Ability to work independently and handle problems involving several concrete variables in standardized situations
Hours

Monday - Thursday, 8:30 am - 5:00 pm and Friday 8:00 am - 1:00 pm. Full Time, 37.50 hours weekly.

Location

Hartsville, SC

CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.

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