ZipRecruiter

Log In

1

Ombudsman Jobs in Ohio (NOW HIRING)

thecenters

Benefits Specialist

Cleveland, OH

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

The Centers

Benefits Specialist

Cleveland, OH · On-site

$15.85 - $17.51/hr

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

thecenters

Benefits Specialist

Cleveland, OH

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

thecenters

Benefits Specialist

Cleveland, OH

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

next page

Showing results 1-20

All JobsOmbudsman JobsOmbudsman Jobs in Ohio

Ombudsman information

See Ohio salary details

$35.7K

$72.5K

$119.3K

How much do ombudsman jobs pay per year?

As of Aug 9, 2026, the average yearly pay for ombudsman in Ohio is $72,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $97,400.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer stability and the opportunity to make a positive impact, but workload and emotional demands vary depending on the organization. Certification and experience can enhance career prospects in this field.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role typically requires strong communication skills and knowledge of relevant policies or regulations.
More about Ombudsman jobs
What are the most commonly searched types of Ombudsman jobs in Ohio? The most popular types of Ombudsman jobs in Ohio are:
What are popular job titles related to Ombudsman jobs in Ohio? For Ombudsman jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ombudsman jobs in Ohio look for? The top searched job categories for Ombudsman jobs in Ohio are:
What cities in Ohio are hiring for Ombudsman jobs? Cities in Ohio with the most Ombudsman job openings:
What are popular job titles related to Ombudsman jobs in OH? For Ombudsman jobs in OH, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,473 per year, or $34.8 per hour.

Ombudsman Volunteer - Green

DIRECTION HOME AKRON CANTON AREA AG

Uniontown, OH • On-site

Full-time

Re-posted 5 days ago

Job description

Come join our team! Direction Home Akron Canton Area Agency on Aging & Disabilities is giving you an opportunity to make a difference! We’re currently looking for volunteers to join our Long Term Care Ombudsman Program who advocate for:

  • Resident rights
  • Choice in care delivery
  • Choice in daily preferences and activities
  • Quality care in all long term care settings, including nursing homes & assisted living facilities

We need volunteers who are passionate about making sure residents are treated respectfully and have control over the quality of their lives. Volunteers will be trained as advocates.

If you can speak for those who cannot speak for themselves, we need you!

Apply