ZipRecruiter

Log In

1

Ombudsman Jobs in Ohio (NOW HIRING)

thecenters

Benefits Specialist

Cleveland, OH · On-site

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

thecenters

Benefits Specialist

Cleveland, OH · On-site

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

The Centers

Benefits Specialist

Cleveland, OH · On-site

$15.85 - $17.51/hr

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

thecenters

Benefits Specialist

Cleveland, OH · On-site

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

next page

Showing results 1-20

All JobsOmbudsman JobsOmbudsman Jobs in Ohio

Ombudsman information

See Ohio salary details

$35.7K

$72.5K

$119.3K

How much do ombudsman jobs pay per year?

As of Aug 27, 2026, the average yearly pay for ombudsman in Ohio is $72,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

What are the most commonly searched types of Ombudsman jobs in Ohio?

The most popular types of Ombudsman jobs in Ohio are:

What are popular job titles related to Ombudsman jobs in Ohio?

For Ombudsman jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ombudsman jobs in Ohio look for?

The top searched job categories for Ombudsman jobs in Ohio are:

What cities in Ohio are hiring for Ombudsman jobs?

Cities in Ohio with the most Ombudsman job openings:

What are popular job titles related to Ombudsman jobs in OH?

For Ombudsman jobs in OH, the most frequently searched job titles are:

Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,473 per year, or $34.8 per hour.

LTC Ombudsman Specialist

EASTERSEALS CENTRAL & SOUTHEAST OHIO INC

Hilliard, OH • On-site

Full-time

Posted 8 days ago

Job description

PURPOSE: Advocates on behalf of consumers receiving long-term care services and support. Establishes cooperative relationships with LTC providers and Managed Care plans monitoring the quality of care provided, educating clients and staff about the Resident's Bill of Rights, and advocating for these rights.

ESSENTIAL FUNCTIONS:

• Perform intake for complaints pertaining to the delivery of long-term care services and supports regardless of the consumers setting.

• Provide Outreach to consumers and sponsors regarding the Long-term Care Ombudsman Program, provisions of the MyCare Ohio Demonstration and            resident/consumer rights through public presentations, benefits counseling, and complaint handling.

• Provide ombudsman core services in a manner consistent with Federal and State requirements and local program procedures.

• Investigate and work to resolve problems with Long-Term Service and Support providers.

• Collect and maintain accurate documentation on complaints and outcomes and assist in providing systems-level analysis and recommendations.

• Establish a regular presence within facilities based on assigned territories or as needed.

• Perform Complaint Handling based on procedures established by the LTCOP to bring about person-centered care.

• Attend the SLTCOP sponsored training and continuing education events.

• Provide support to other Area Agency program committees and workgroups to benefit Ombudsman Program and consumers.

• Maintain strict confidentiality of consumer information according to Agency policy.

EXPERIENCES: At a minimum, Associates Degree in Human Services, Health Services, Social Services, or related field plus 2 years commensurate experience and/or education within emphasis in consumer advocacy or related experience.

SKILLS:

• Must attend 100 clock hours of professional development, 20 clock hours of orientation, an observation of a survey or inspection and pass the required            Ombudsman Specialist examination to become certified. Must complete 18 CEUs per program year.

• Good oral and written communication skills, interviewing skills and problem-solving skills.

• Knowledgeable in Microsoft Word and Excel.

• Ability to travel a multi-county service area and access private homes and facilities, which may not be readily accessible.

• Capacity for developing effective relationships and the ability to understand and empathize with the concerns of the consumer of long-term care services.

ATTRIBUTES:

• Possess cultural awareness and sensitivity.

• Be flexible.

• Demonstrate sound work ethics.

• Performs duties with respectful communications & behaviors.

• Takes responsibility for exhibiting behaviors that contribute to service excellence.

PHYSICAL REQUIREMENTS:

• Must be able to lift, carry push or pull a minimum of 50 pounds.

• Ability to use a keyboard and video display terminal to receive, retrieve and/or audit information and data

ACCESS TO PROTECTED HEALTH INFORMATION: E-mail, Protected Health Information (PHI) paper and Electronic PHI

Apply