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Ombudsman Jobs in Ohio (NOW HIRING)

The Centers

Benefits Specialist

Cleveland, OH · On-site

$15.85 - $17.51/hr

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions ...

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$35.7K

$72.5K

$119.3K

How much do ombudsman jobs pay per year?

As of Sep 7, 2026, the average yearly pay for ombudsman in Ohio is $72,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer job stability and opportunities for advancement, especially in government, healthcare, or corporate settings, but workload and emotional demands vary by organization. It is generally considered a meaningful career for those interested in advocacy and conflict resolution.

What degree do you need to become an ombudsman?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, social work, or a related area is typically required. Some positions may prefer or require a master's degree or relevant professional experience, along with strong communication and conflict resolution skills.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or laws.
More about Ombudsman jobs

What are the most commonly searched types of Ombudsman jobs in Ohio?

The most popular types of Ombudsman jobs in Ohio are:

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For Ombudsman jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ombudsman jobs in Ohio look for?

The top searched job categories for Ombudsman jobs in Ohio are:

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Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,473 per year, or $34.8 per hour.

Benefits Specialist; Outreach & Enrollment; 363

The Centers

Cleveland, OH • On-site

$15.85 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Key responsibilities

  • Facilitates linkage and follow-up between clients and various benefit organizations.

  • Assists clients with completing forms, applications, and redetermination processes to maintain benefits.

  • Provides outreach, education, and referrals related to Medicaid, CHIP, and Marketplace coverage options.

Job description

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.
Job Summary
Facilitates comprehensive linkage and follow-up between clients and staff, and the Cuyahoga County Department of Human Services, Social Security, the Marketplace, The Children's Health Insurance Program (CHIP) and other organizations that provide benefits. The responsibilities and duties of this position include, but are not limited to, researching client's current Medicaid status, working with the consumer to obtain and/or maintain their benefits and entitlements, coordinating the Medicaid application process, and collaborating with other members of a client's treatment team.
Job Qualifications
  • HS diploma or equivalent and related experience in working with entitlements.
  • Demonstrate and maintain expertise in eligibility and enrollment rules and procedures.
  • Must have training in the Marketplace and have passed the test for Certified Application Counselors in preparation for the current year open enrollment.
  • Know and understand the range of qualified health plan options and insurance affordability programs.
  • Possess a valid Ohio driver's license.
  • Supports the organization's overall mission and values including initiative, teamwork, and flexibility. Supports agency's philosophy, values and goals, and is conscientious about all organizational values. Is ethical in all interactions with the organization's staff and external parties
  • Adheres to the ethical, confidentiality, and professional standards of federal and state law, employment policies, and the policies of appropriate licensing and credentialing boards.
  • Must have sensitivity in relating to persons of varying backgrounds and to those who have experienced psychiatric problems.
  • Ability to maintain appropriate and required confidentiality ensuring the integrity of sensitive information (written and/or verbal).
  • Ability to work on a variety of projects concurrently.
  • Ability to handle a diversified workload.

Essential Job Duties and Responsibilities
  • Provides clients with information and assistance regarding entitlements
    • Explains eligibility.
    • Assists clients with completing forms/applications/referrals and submits documentation.
  • Works with clients to complete agency Financial Investigation process (FEE).
    • Explains financial contract to clients.
    • Verifies insurance coverage and obtains documentation of insurance coverage.
    • Applies sliding fee when appropriate.
    • Completes ADAMHS "Shares" program process including Diagnostic entry and UCI billing numbers, when appropriate.
  • Actively works to ensure continued benefits for clients.
    • When possible serves as authorized representative for Medicaid and/or Food Assistance on behalf of client.
    • Assists client through Medicaid and or Food Assistance redetermination process through tracking, meeting attendance, and completion of redetermination process.
    • Provides follow up to confirm establishment of benefits.
  • Conducts patient interviews and completes sliding-fee discount applications for those who do not qualify for public benefits. Monitors the volume of patients on sliding fee discount program and track hardship request for those who find co-pays and deductibles a barrier for accessing care.
  • Provide outreach and education to raise awareness about the Marketplace and refer consumers to health insurance ombudsman and consumer assistance programs when necessary.
  • Conduct public education activities to raise awareness about coverage options available under Medicaid, CHIP, and the Marketplace.
  • Provide referrals to any applicable office of health insurance consumer assistance or ombudsman established under Section 2793 of the PHS Act to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination.
  • Acts as the agency's liaison with the Department of Human Services, ODJFS and/or other service providers that will assist clients with obtaining the entitlements. Develops professional relationships with other service providers, especially with other agencies that are providing services and/or entitlements to mentally ill individuals. Demonstrates a sensitivity and responsiveness to clients' ethnic, cultural, and development background.
  • Assists case managers with any needs regarding entitlements; actively communicates on current status of entitlements.
  • Engages in accurate and timely record keeping in agency EMR.
  • Provides assistance and consultation to staff regarding entitlement questions.
  • Attends continuing education trainings, as directed by their supervisor.
  • Performs other duties as assigned.

Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff's well-being. That's why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
Choice of medical and dental plans
  • Health Savings Account
  • Flexible Spending Account for Health and Dependent Care
  • Vision
  • Support for continuing education and credential renewal
  • Life Insurance
  • Retirement Savings (401k) with a company contribution
  • Mental Health Support
  • Employee Assistance Program
  • Calm Subscription
  • Short and Longterm Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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