Hourly Ombudsman Jobs (NOW HIRING)

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Job Description:

Madison College is seeking experienced independent professionals to establish a pool of Organizational Ombuds Consultants who will provide confidential, impartial, informal, and independent conflict resolution and consultation services to Madison College employees.

These consultants are not employees of Madison College and do not report within the college's organizational structure. They operate as independent contractors and provide an external, neutral resource available to employees seeking assistance with workplace concerns, conflict resolution, communication challenges, organizational issues, and professional relationships.

The Organizational Ombuds Consultant provides employees with a confidential place to discuss concerns, explore options, navigate difficult workplace situations, and strengthen professional relationships through informal resolution processes.

Consultants will provide services on an as-needed basis and invoice the College monthly for approved services rendered.

Compensation: This is an independent contractor (1099) opportunity. Compensation will be negotiated based on qualifications, experience, and organizational need. Applicants are asked to include their proposed hourly rate with their submission.

Scope of Services

Consultants may:

• Meet confidentially with employees to discuss workplace concerns.
• Provide conflict coaching and communication coaching.
• Help employees understand college policies, procedures, and available resources.
• Refer employees to appropriate formal college processes when appropriate.
• Identify systemic trends while protecting the confidentiality of individual visitors.
• Provide an annual aggregate report of non-identifying themes and recommendations.

Consultants do not:

• Conduct investigations.
• Make administrative decisions.
• Serve as advocates for individual employees or Madison College.
• Provide legal representation.
• Provide ongoing psychotherapy or clinical treatment.
• Receive official notice on behalf of the College.

Minimum Qualifications

Candidates should possess:

• Current professional licensure as one of the following:
  • Licensed Professional Counselor (LPC)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Psychologist
  • Attorney (J.D.) with Alternative Dispute Resolution experience
  • Other equivalent professional credentials demonstrate expertise in workplace conflict resolution.

AND

A minimum of five years of professional experience in one or more of the following:

• Organizational Ombuds practice
• Workplace conflict management
• Mediation
• Arbitration
• Restorative Practices
• Conflict coaching
• Organizational consulting
• Employee relations
• Higher education administration
• Organizational development

Preferred Qualifications

Preference may be given to candidates with:

• International Ombuds Association Foundations Certificate
• Certified Organizational Ombuds Practitioner (CO-OP)
• Professional mediation certification
• Restorative Practices certification
• Arbitration certification
• Trauma-informed conflict resolution training
• Experience serving colleges, universities, healthcare organizations, government agencies, or large nonprofit organizations.

Desired Competencies

Successful consultants demonstrate:

• Exceptional listening and facilitation skills.
• Sound professional judgment.
• Ability to navigate highly sensitive matters.
• Cultural humility and emotional intelligence.
• Ability to maintain strict confidentiality.
• Knowledge of organizational systems and workplace dynamics.
• Ability to recognize systemic trends while protecting individual confidentiality.

Engagement Model

• Independent Contractor (1099)
• Estimated utilization of approximately 50-100 hours annually per consultant
• Virtual consultations with occasional in-person meetings as requested
• Flexible scheduling
• Monthly invoicing

Required Submission Materials

Interested consultants should submit:

• Letter of Interest
• Resume or CV
• Professional licenses and certifications
• Three professional references
• Proposed hourly rate
• Brief description of relevant experience (organizational ombuds, mediation, restorative practices, conflict coaching, higher education, etc.)
• Availability (virtual, in-person, evenings, weekends, if applicable)

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.eduor HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221