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Hourly Ombudsman information

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$37.5K

$76.2K

$125.5K

How much do hourly ombudsman jobs pay per year?

As of Jun 14, 2026, the average yearly pay for hourly ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Ombudsman, and why are they important?

To thrive as an Hourly Ombudsman, you need a background in conflict resolution, knowledge of relevant policies and regulations, and often a degree in social work, law, or a related field. Familiarity with case management systems, reporting tools, and sometimes certification from organizations like the International Ombudsman Association is typical. Exceptional listening, impartiality, and strong communication skills help build trust and effectively mediate disputes. These skills are crucial for ensuring fair resolutions, maintaining organizational integrity, and supporting those who seek assistance.

What is an Hourly Ombudsman?

An Hourly Ombudsman is a neutral and impartial individual who is hired on an hourly basis to assist organizations or individuals with resolving complaints, disputes, or concerns. They act as a confidential resource, helping to mediate between parties, clarify issues, and work towards fair solutions. Unlike a full-time ombudsman, an hourly ombudsman provides services as needed, making them a flexible option for organizations seeking external conflict resolution expertise without a permanent commitment.

Is it hard to become an ombudsman?

Becoming an hourly ombudsman typically requires relevant experience in conflict resolution, communication skills, and knowledge of the specific industry or organization. Some positions may require certifications or training, but the difficulty varies depending on the level of experience and qualifications needed for the role.

How does an Hourly Ombudsman typically collaborate with other departments to resolve workplace concerns?

An Hourly Ombudsman often works closely with HR, management, and employees across various departments to address and resolve workplace issues confidentially and impartially. They serve as a neutral intermediary, facilitating communication between parties and helping to clarify policies or mediate disputes. This collaboration usually involves regular meetings, documentation of concerns, and follow-ups to ensure solutions are implemented effectively. The role requires strong interpersonal skills and an understanding of organizational structures to foster trust and encourage positive outcomes.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a related field such as law, public administration, or social sciences, along with strong communication and conflict resolution skills. Relevant experience in customer service, advocacy, or dispute resolution can also be beneficial, and some positions may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations.

Is being an ombudsman a good job?

Being an ombudsman is a role focused on resolving complaints and mediating conflicts within organizations, often requiring strong communication and problem-solving skills. It can be a rewarding career for those interested in advocacy and conflict resolution, with typical work environments including government agencies, healthcare, and education. Job satisfaction depends on individual interests and the specific sector, and roles may require relevant certifications or experience.

What is the difference between Hourly Ombudsman vs Hourly Customer Service Representative?

AspectHourly OmbudsmanHourly Customer Service Representative
CredentialsTypically requires knowledge of dispute resolution, communication skillsRequires customer service skills, sometimes basic certifications
Work EnvironmentOften in government or nonprofit settings, handling complaints and mediationsIn retail, call centers, or corporate offices assisting customers
Employer & IndustryGovernment agencies, nonprofits, healthcareRetail, telecommunications, finance
Search & Comparison IntentUnderstanding dispute resolution roles, advocacyCustomer support, service skills comparison

The main difference is that Hourly Ombudsmen focus on mediating disputes and advocating for fairness, often in government or nonprofit sectors, while Hourly Customer Service Representatives primarily assist customers with products or services in retail or corporate environments. Both roles require strong communication skills but serve different functions within their industries.

Is being an ombudsman stressful?

Being an ombudsman can be stressful due to the need to handle sensitive complaints, mediate conflicts, and maintain neutrality. The role often requires strong communication skills, emotional resilience, and the ability to manage difficult situations calmly. However, workload and stress levels vary depending on the organization and case complexity.
More about Hourly Ombudsman jobs
What cities are hiring for Hourly Ombudsman jobs? Cities with the most Hourly Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
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Hourly Ombudsman jobs near you
Infographic showing various Hourly Ombudsman job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 56% Full Time, 36% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Local Long Term Care Ombudsman (Part-time)

Local Long Term Care Ombudsman (Part-time)

Michigan Advocacy Program

Jackson, MI • On-site

Other

Retirement, PTO

Posted 11 days ago

Job description

Salary: $25.48 per hour depending on experience

POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a part-time (20 hours/week) local long term care ombudsman to work in Jackson, Hillsdale, and Lenawee counties and serve as part of the Michigan Long Term Care Ombudsman Program (MLTCOP).

The work week includes frequent meetings with people who live in residential settings throughout the three county service area. This position has optional office space available in the Jackson Legal Services of South Central Michigan office. The office portion of the work can be done entirely remotely or through a hybrid arrangement. Candidates must reside in Jackson, Hillsdale, or Lenawee counties.


DESCRIPTION OF MEJI AND MLTCOP PROGRAM: MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program; two local long term care ombudsmen; the MI Health Link and MI Choice, Community Transition Services and PACE Ombudsman Programs; and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults. Visitmeji.orgfor more information.

The Michigan Long Term Care Ombudsman Program (MLTCOP) advocates for the health, safety, well-being, and rights of residents in licensed nursing homes, homes for the aged, and adult foster care homes. Ombudsmen work at the direction of the resident and take action only with the residents consent. All ombudsmen services are provided free of charge.

MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to low-income individuals and older adults through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP), which provides access to the justice system for those who need it the most through civil legal aid offices and statewide advocacy programs. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. Visitmiadvocacy.orgfor more information.

RESPONSIBILITIES: The local long term care ombudsman advocates for residents of licensed nursing homes, homes for the aged, and adult foster care homes in Jackson, Lenawee, and Hillsdalecounties. The duties of the local long term care ombudsman include:

  • Making routine facility visits
  • Interviewing residents
  • Providing information on long term care and residents rights to residents and the public
  • Negotiating with facility staff regarding resident concerns
  • Supporting resident and family councils
  • Collaborating with legal and state ombudsman staff
  • Maintaining case documentation
  • Participating in rigorous on-going training
  • Coordinate activities with the other Lansing area ombudsman

Individuals hired for this position will undergo rigorous training and supervised field work. Upon satisfactory completion of the training, new hires must be designated by the State Ombudsman as a local ombudsman to continue in this position.

QUALIFICATIONS:Successful applicants will possess stronginterpersonal, communication,problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals.Understanding the preferences, needs and concerns of older people and people with disabilities is essential to this job. Those skills can come from working as a caregiver, advocate, or service provider in a professional role or from life experiences. Experience in the field of aging, health care, and/or long term care and working with members of minority communities would be beneficial.

BENEFITS: This is a part-time position with an hourly rate starting at $25.48 depending on experience. This part-time position does not include benefits. Part-time staff earn vacation and sick time, and receive paid holidays, pro-rated to their part-time status. Part-time staff may participate in MAPs 401K retirement plan including employer match for eligible staff after 6 months of employment.

TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: https://miadvocacy.bamboohr.com/careers/306. The position is open until filled; applications received by June 15, 2026 will receive priority. If you have questions about the program or the position, please email MEJIs Director and Managing Attorney, Alison Hirschel at hirschel@meji.org.

MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusionin the workplace.