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Remote Ombudsman Jobs (NOW HIRING)

MBO Partners

Employee Advocacy Manager

Washington, DC · Remote

$42/hr

Ombudsman Specialist / Member Escalation Advisor Location: Remote Duration: Initial 24-Month Contract with Anticipated Extensions Hours: Full-Time, 40 Hours per Week Rate: $42/hr W2 Position Overview ...

The State of Arizona

LEGISLATIVE POLICY LIAISON

Phoenix, AZ · On-site +1

$85K - $100K/yr

All work, including remote work, should be performed within Arizona unless an exception is properly ... Acts as the agency Ombudsman and contact for the Arizona State Ombudsman * Keeps the Governor ...

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How much do remote ombudsman jobs pay per year?

As of Jun 19, 2026, the average yearly pay for remote ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Remote Ombudsman, and how is support provided?

As a Remote Ombudsman, you may encounter challenges such as managing complex cases without in-person interaction, ensuring confidentiality over digital platforms, and maintaining neutrality while resolving disputes. Many organizations offer robust training, access to secure case management tools, and regular peer collaboration through virtual meetings to support remote ombudsmen. You'll often have a network of colleagues or supervisors for guidance and case consultation, helping you navigate difficult situations effectively. This supportive structure ensures that even while working remotely, you can provide fair and thorough assistance to all parties involved.

What is a Remote Ombudsman job?

A Remote Ombudsman is a neutral and independent professional who addresses concerns, resolves disputes, and ensures fair processes within an organization, all while working remotely. They listen to complaints, provide guidance, and facilitate communication between parties to achieve fair resolutions. Ombudsmen often work in industries like healthcare, education, government, and corporate environments. Their role requires confidentiality, impartiality, and strong problem-solving skills.

What are the key skills and qualifications needed to thrive in the Remote Ombudsman position, and why are they important?

To thrive as a Remote Ombudsman, you need strong conflict resolution, investigative, and analytical abilities, often supported by a background in social work, law, or public administration. Familiarity with case management software, secure communication platforms, and compliance systems is typically required. Outstanding active listening, impartiality, and written communication skills distinguish successful candidates in this role. These competencies are vital for fairly addressing grievances, facilitating resolutions, and maintaining trust between parties in a remote setting.

More about Remote Ombudsman jobs
What cities are hiring for Remote Ombudsman jobs? Cities with the most Remote Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
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What job categories do people searching Remote Ombudsman jobs look for? The top searched job categories for Remote Ombudsman jobs are:
Remote Ombudsman jobs near you
Infographic showing various Remote Ombudsman job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
ASSOCIATE OMBUDS, Ombudsman Office

ASSOCIATE OMBUDS, Ombudsman Office

Boston University

Boston, MA • On-site, Remote

$18.50 - $24.75/hr

Full-time, Part-time

Posted 18 days ago

Boston University rating

7.9

Company rating: 7.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

174th of 538 rated colleges and universities

Job description

Boston University invites applications for the position of Associate Ombuds.  The successful candidate for this position will report to the University Ombuds. The Office is also staffed by the Senior Associate Ombuds and a part-time administrative assistant.  


Position Description  
Serve the BU community as an independent, informal, impartial, and confidential resource for conflict management and conflict coaching.  
Carry out the role as a third party neutral while remaining an advocate for fair process and the fair 
administration of process. 


Specific duties include: 

  • Assist Individuals and groups in
    • clarifying issues and generate options for managing problems and conflicts
    • accessing university policies and resources
    • developing skills in collaborative conflict management, effective communication, and managing difficult conversations.
  • Provide informal mediation, dialogue facilitation, and shuttle diplomacy 
  • Stay informed of and provide referrals to other BU resources as needed 
  • Review patterns of concerns and identify those problems that appear to be systemic or the source of recurring or emerging grievances, or that pose risk to the university. 
  • Serve as a resource for the review, formulation, or modification of policies and practices
  • Respond to individuals in a timely way and treat all individuals with dignity and respect
  • Work collaboratively and effectively with ombuds office staff and help foster a respectful and productive workplace climate
  • Demonstrate commitment and sensitivity to matters of fairness, diversity, equity and belonging
  • Ensure the integrity of the Office of the Ombuds and adhere to ombuds principles of practice including confidentiality, independence, neutrality, and informality
  • Participate in ombuds office marketing and communication efforts  

Required Skills

Required:

  • Advanced degree
  • Excellent listening & creative problem-solving skills
  • Minimum of three years successful experience in conflict management, mediation, collaborative problem solving, negotiation, ombuds or related work
  • Ability to 
    ▪ Maintain discretion and confidentiality 
    ▪ Demonstrate integrity  
    ▪ Exercise exceptional professional judgment while working with highly sensitive, complex, 
    and nuanced issues 
    ▪ Assess complex systemic issues and organizational cultures & dynamics 
    ▪ Work both independently and as part of a larger organization 
    ▪ Work successfully with individuals at all organizational levels and with diverse populations

In accordance with Boston University’s flexible work guidelines, full-time hybrid or remote work options may be considered for candidates with extensive ombuds experience. Factors that would be considered, but not exhaustive, would include location of remote work and experience level.  

Desired, not required:

  • Successful experience in ombuds role
  • Basic mediation training or equivalent  
  • Excellent facilitation skills
  • Experience working in 
    ▪ higher education or a medical education environment 
    ▪ organizational development 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. 


Required Experience

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About Boston University

Sourced by ZipRecruiter

Boston University is an international, comprehensive, private research university, committed to educating students to be reflective, resourceful individuals ready to live, adapt, and lead in an interconnected world. Boston University is committed to generating new knowledge to benefit society. We remain dedicated to our founding principles: that higher education should be accessible to all and that research, scholarship, artistic creation, and professional practice should be conducted in the service of the wider community—local and international. These principles endure in the University’s insistence on the value of diversity, in its tradition and standards of excellence, and in its dynamic engagement with the City of Boston and the world. Boston University comprises a remarkable range of undergraduate, graduate, and professional programs built on a strong foundation of the liberal arts and sciences. With the support and oversight of the Board of Trustees, the University, through our faculty, continually innovates in education and research to ensure that we meet the needs of students and an ever-changing world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1839

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