Remote Ombudsman Jobs (NOW HIRING)

New Jersey Courts

If another position becomes available within five months of this recruitment's closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public's trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

The salary range for this position is $52,182.11 to $82,252.88 for Schedule A, and $52,182.11 to $73,634.81 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater. Judiciary employees hired prior to August 21, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after August 21, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth. REMOTE WORK : The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

The New Jersey Judiciary, Hudson Vicinage, has an exciting advancement opportunity open to judiciary employees. Under the general direction of the Ombudsman (Court Executive 1B), the successful candidate will be responsible for providing assistance and excellent customer service to litigants, court staff and to users of the Ombudsman Resource Center in both English and Spanish languages. The successful candidate must apply court rules, statutes, policies, and case management procedures to provide assistance to litigants via in-person, telephone, and email inquiries in both English and Spanish; compose routine correspondence or standard replies to inquiries; assist pro se litigants with completion of Judiciary forms in both English and Spanish; review litigants' documents for completeness and procedural accuracy prior to filing and provide litigants with procedural information according to established court standards; ensure the collection of data on walk-ins, telephone calls, and emails to the Office of the Ombudsman; assist with Community Outreach and other Ombudsman Office initiatives; perform other supportive duties related to the Ombudsman Program, as assigned.

Open to judiciary employees who have an aggregate of one year of permanent service as of the announced closing date in the following career (classified) titles: Advancement Judiciary Clerk 3 Judiciary Clerk 3 Bilingual Judiciary Account Clerk 2 Judiciary Account Clerk 2 Bilingual Lateral Reassignment Judiciary Clerk 4 Judiciary Clerk 4 Bilingual Eligibility for Advancement: Eligibility is based upon the applicants having achieved all the competencies for advancement to Judiciary Clerk 4 Bilingual as listed on the Career Progression Eligibility Form for this title. Applicants for advancement to the Judiciary Clerk 4 Bilingual title are not required to take a New Jersey Civil Service Commission promotional examination. Experience Requirement: Three years of experience performing a variety of clerical and support services to include keyboarding and one or more of the following: document or information processing, handling payments for fees, recording monies received, reconciling balances or accounts and/or scheduling meetings or appointments. Ability to use a keyboard, no minimum speed. BICAT Testing: Candidates selected to serve in a bilingual variant title must pass the New Jersey Civil Service Commission Bilingual Communicative Ability Test (BICAT) performance examination or provide proof of having established bilingual proficiency with the New Jersey Civil Service Commission.

Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need. HOW TO APPLY: The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered. The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey. The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

• State Health Benefits Program including options for medical, dental and prescription coverage
• Public Employee's Retirement System pension program
• Federal Student Loan Forgiveness for employees with 10 years or more of service
• Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
• Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
• Comprehensive training offerings including LinkedIn Learning.
• Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
• NJBest 529 College Savings Plan
• Member Term Life Coverage including basic and optional plans