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Assistant Ombudsman Jobs (NOW HIRING)

Clark Atlanta University

Ombudsperson

Atlanta, GA · On-site

The Special Assistant/Ombudsman serves as the centralized point of contact for resolving concerns, facilitating communication among university stakeholders, and ensuring that issues are addressed ...

The State of Arizona

OMBUDSMAN

Phoenix, AZ · On-site

$55K - $72K/yr

OMBUDSMAN Apply now Job No: 543033 Work Type: Full-time Location: PHOENIX Categories: Misc/Other ... Assist injured workers throughout the workers' compensation claim and adjudication process.

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$17.60/hr

ADMINISTRATIVE ASSISTANT 3 Job Location: Ombudsman Divison 800 W. Washington ST Phoenix, AZ 85007 Hourly Rate: $17.60 Grade: 17 Closing Date: Open Until Filled Job Summary: The Administrative ...

The Pennsylvania State University

The Ombuds Office will develop and implement a structured process for selecting ombuds ... Provide neutral and informal consultation to individual faculty, staff, and postdocs * Assist in ...

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Assistant Ombudsman information

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$21K

$43.1K

$76K

How much do assistant ombudsman jobs pay per year?

As of Sep 4, 2026, the average yearly pay for assistant ombudsman in the United States is $43,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $47,500.00 per year, depending on experience, location, and employer.

What is an assistant ombudsman?

Assistant Ombudsmen are professionals who support the work of an Ombudsman by helping to investigate and resolve complaints from the public about government agencies, organizations, or services. They gather facts, conduct interviews, review documents, and help ensure that complaints are handled fairly and impartially. Assistant Ombudsmen often communicate findings to both complainants and the entities involved, aiming to facilitate solutions and improve processes. Their role is crucial in promoting transparency, accountability, and trust in public administration.

What are the key skills and qualifications needed to thrive as an assistant ombudsman, and why are they important?

To thrive as an Assistant Ombudsman, you need a strong background in conflict resolution, investigative techniques, and a relevant degree such as law, public administration, or a related field. Familiarity with case management systems, legal research databases, and documentation tools is typically required. Exceptional interpersonal skills, impartiality, and the ability to communicate complex information clearly help someone excel in this role. These skills enable fair, thorough, and efficient handling of complaints, fostering trust and accountability within organizations or public services.

What are some common challenges faced by assistant ombudsmen when handling complaints and how are they addressed?

Assistant Ombudsmen often encounter challenges such as managing high caseloads, handling sensitive or emotionally charged complaints, and maintaining impartiality while investigating issues. To address these challenges, they rely on strong communication and conflict resolution skills, adhere strictly to confidentiality protocols, and seek guidance from senior Ombudsmen when facing particularly complex cases. Regular training and peer discussions also help Assistant Ombudsmen stay effective and maintain high professional standards.

What is the difference between Assistant Ombudsman vs Complaint Investigator?

AspectAssistant OmbudsmanComplaint Investigator
Required CredentialsRelevant degrees, certifications in dispute resolution or public administrationSimilar credentials, often with focus on investigative training
Work EnvironmentPublic agencies, non-profits, organizations handling disputesGovernment agencies, regulatory bodies, or private organizations
Employer & IndustryPublic sector, consumer rights, dispute resolutionGovernment, legal, or compliance sectors
Search & Comparison IntentUnderstanding roles in dispute resolution, public serviceInvestigative processes, complaint handling

The Assistant Ombudsman and Complaint Investigator roles share similarities in credentials and work environments, often within public or regulatory sectors. While the Assistant Ombudsman focuses on mediating disputes and advocating for fairness, Complaint Investigators primarily gather facts and assess complaints. Both positions require investigative skills and knowledge of administrative procedures, but their specific responsibilities and scope differ based on organizational needs.

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Assistant Ombudsman jobs near you
Infographic showing various Assistant Ombudsman job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,066 per year, or $20.7 per hour.

Ombudsperson

Clark Atlanta University

Atlanta, GA • On-site

Other

Posted 14 days ago

Key responsibilities

  • Serve as the primary liaison for student and parent inquiries, concerns, complaints, and appeals requiring administrative attention.

  • Receive, assess, and respond to concerns while ensuring compliance with university policies, student privacy regulations, and institutional procedures.

  • Facilitate communication among students, parents, faculty, department chairs, deans, and administrative offices to resolve issues effectively.

Job description

Ombudsperson (Interim)


Job Description

Reporting to the Provost and Senior Vice President for Academic Affairs, the Special Assistant/Ombudsman, provides neutral, confidential and independent service to students and parents that affect the academic experience, student success, and campus climate. The Special Assistant/Ombudsman serves as the centralized point of contact for resolving concerns, facilitating communication among university stakeholders, and ensuring that issues are addressed fairly, promptly, and in accordance with university policies and procedures. The Special Assistant/Ombudsman works collaboratively with the Office of the Provost, School Deans, Department Chairs, faculty, administrators, staff, students, parents and alumni to promote an environment that is inclusive and equitable for all.


Duties and Responsibilities


Primarily, the Special Assistant/Ombudsman will identify opportunities to support success initiatives through supporting the following actions:

• Serve as the primary liaison in the Office of the Provost and the Office of the President for student and parent inquiries, concerns, complaints, and appeals requiring administrative attention. • Receive, assess, and respond to concerns while ensuring compliance with university policies, student privacy regulations, and institutional procedures.

• Provide guidance to students and parents on university processes, academic regulations, and available support services.

• Facilitate communication among students, parents, faculty, department chairs, deans, and administrative offices to resolve issues effectively.

• Manages day-to-day support for students, faculty, staff, parents and alumni issues (e.g., academic grievances, interviews, referrals, hands-on support).

• Maintains effective relationships with internal and external constituents.

• Performs related duties and responsibilities as assigned


Knowledge, Skills and Abilities


• A strong understanding of educational learning environments, conflict resolution, and mediation. • Ability to establish, maintain, and foster positive working relationships with all internal and external stakeholders.

• Excellent verbal and written communication, analytical, collaboration, negotiation, and decision-making skills.

• Experience working with academic deans and faculty leaders to determine relevant program offerings.

• Ability to design operations and procedures, develop policies, and implement new strategies and procedures that enhance quality.

• Strong listening, interpersonal and communication skills.

• Knowledge of laws, regulations, policies and procedures governing higher education.

• Fair and effective process provision with impartiality

• Demonstrate strong customer service orientation; history of collegial and respectful working relationships with students, faculty, staff, and administrators from all sectors of the campus and with representatives of external bodies including public and private entities.

• Development, planning and implementation of short-and long-term goals.

• Creativity, with proven ability to provide innovative solutions and approaches to common problems


Minimum Hiring Standards:


Education A master’s degree or higher from an accredited institution with experience in university or legal setting. Doctorate degree (Ph.D./Ed.D.) preferred

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