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Local Ombudsman Jobs (NOW HIRING)

State of Illinois

DEPUTY OMBUDSMAN

Chicago, IL · On-site

$9.4K - $16K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their ... Prefers specialized knowledge of juvenile delinquency law and procedure at local, state, and ...

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How much do local ombudsman jobs pay per year?

As of Aug 15, 2026, the average yearly pay for local ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a local ombudsman?

Local Ombudsmen are independent officials who investigate and address complaints about public services provided by local authorities, such as councils or social care providers. Their role is to ensure that individuals receive fair treatment and that their concerns are thoroughly examined. Local Ombudsmen provide a free and impartial service, aiming to resolve disputes and recommend improvements when poor service or maladministration is found. They act as a check on local government actions, helping to maintain public trust and accountability. Their decisions can lead to changes in policy or practice to benefit the wider community.

What are the key skills and qualifications needed to thrive as a local ombudsman, and why are they important?

To thrive as a Local Ombudsman, you need expertise in dispute resolution, knowledge of relevant laws and regulations, and often a degree in social work, law, or a related field. Familiarity with case management systems, public records databases, and sometimes certification through ombudsman or mediation organizations is typical. Outstanding interpersonal skills, impartiality, and strong communication are essential for effectively mediating conflicts and advocating for individuals. These competencies are vital for building trust, ensuring fair outcomes, and protecting the rights of those you serve.

What are some common challenges faced by local ombudsmen when advocating for residents in long-term care facilities?

Local Ombudsmen often encounter challenges such as navigating complex family dynamics, addressing concerns in facilities with limited resources, and ensuring residents' rights are respected while balancing facility policies. They may also face resistance from staff or administration when advocating for changes. Building trust with residents and maintaining confidentiality are critical, and Ombudsmen must employ strong communication and problem-solving skills to effectively resolve complaints and facilitate positive outcomes.
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Local Ombudsman jobs near you
Infographic showing various Local Ombudsman job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Long Term Care Ombudsman (Lansing)

Michigan Advocacy Program

Lansing, MI • On-site

$53K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a full-time local long term care ombudsman to work in Ingham, Eaton, and Clinton counties and serve as part of the Michigan Long Term Care Ombudsman Program (MLTCOP).

This position has optional office space available in MEJI’s Lansing office. The work week includes frequent meetings with people who live in residential settings throughout the three county service area. The office portion of the work can be done entirely remotely or through a hybrid arrangement. Candidates must reside in Ingham, Eaton, or Clinton counties or in adjacent counties very near to the three county service area.

DESCRIPTION OF PROGRAM:  MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program and the MI Community, Home, and Health Ombudsman, and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults. MEJI is a program of Michigan Statewide Advocacy Services (MSAS), a non-profit organization providing free legal services to individuals and families with low-income, Michigan’s immigrant communities, older adults and adults with disabilities through several statewide programs. Visit meji.org and michigansas.org for more information.


RESPONSIBILITIES: The local long term care ombudsman advocates for residents of licensed nursing homes, homes for the aged, and adult foster care homes in Ingham, Eaton, and Clinton counties. The duties of the local long term care ombudsman include:

  • Making routine facility visits
  • Interviewing residents
  • Providing information on long term care and residents’ rights to residents and the public
  • Negotiating with facility staff regarding resident concerns
  • Supporting resident and family councils
  • Collaborating with legal and state ombudsman staff
  • Maintaining case documentation
  • Participating in rigorous on-going training
  • Coordinate activities with the other Lansing area ombudsman

Individuals hired for this position will undergo rigorous training and supervised field work. Upon satisfactory completion of the training, new hires must be designated by the State Ombudsman as a local ombudsman to continue in this position.

QUALIFICATIONS: Successful applicants will possess strong interpersonal, communication, problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals. Understanding the preferences, needs and concerns of older people and people with disabilities is essential to this job. Those skills can come from working as a caregiver, advocate, or service provider in a professional role or from life experiences.  Experience in the field of aging, health care, and/or long term care and working with members of minority communities would be beneficial. 

BENEFITS: This is a full-time, exempt position with an annual salary starting at $53,000 depending on experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts.  If an applicant does not require health benefits, they have the option to take a $1,500 payout in addition to the base salary.  MAP also has a generous leave policy beginning with 3 weeks paid vacation and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.

TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: https://miadvocacy.bamboohr.com/careers/266. The position is open until filled; applications received by September 4th, 2026 will receive priority. If you have questions about the program or the position, please email MEJI’s Director and Managing Attorney, Alison Hirschel at hirschel@meji.org.

MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusion in the workplace.