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Assistant Ombudsman Jobs (NOW HIRING)

Humetis Group

Administrative Assistant (764462)

Boston, MA · On-site

$19.50 - $26.25/hr

Administrative Assistant Duration: 5+ Months Location: Boston, MA -02108 Summary: The ... Distribute time-sensitive mail and correspondence, including 51A's, to the Ombuds team and other ...

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Montgomery County, OH

Social Program Analyst

Dayton, OH · On-site

$55K - $71K/yr

... Ombudsman complaints. If assigned to Quality Improvement and Investigation and Recovery: Will conduct in-depth case management reviews in the Supplemental Nutrition Assistant Program (SNAP), Ohio ...

Montgomery County

Social Program Analyst

Dayton, OH · On-site

$55K - $71K/yr

... Ombudsman complaints. If assigned to Quality Improvement and Investigation and Recovery: Will conduct in-depth case management reviews in the Supplemental Nutrition Assistant Program (SNAP), Ohio ...

thecenters

Benefits Specialist

Cleveland, OH · On-site

Provide referrals to any applicable office of health insurance consumer assistance or ombudsman ... assist clients with obtaining the entitlements. Develops professional relationships with other ...

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Assistant Ombudsman information

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$21K

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$76K

How much do assistant ombudsman jobs pay per year?

As of Jul 5, 2026, the average yearly pay for assistant ombudsman in the United States is $43,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $47,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Ombudsman, and why are they important?

To thrive as an Assistant Ombudsman, you need a strong background in conflict resolution, investigative techniques, and a relevant degree such as law, public administration, or a related field. Familiarity with case management systems, legal research databases, and documentation tools is typically required. Exceptional interpersonal skills, impartiality, and the ability to communicate complex information clearly help someone excel in this role. These skills enable fair, thorough, and efficient handling of complaints, fostering trust and accountability within organizations or public services.

What is the difference between Assistant Ombudsman vs Complaint Investigator?

AspectAssistant OmbudsmanComplaint Investigator
Required CredentialsRelevant degrees, certifications in dispute resolution or public administrationSimilar credentials, often with focus on investigative training
Work EnvironmentPublic agencies, non-profits, organizations handling disputesGovernment agencies, regulatory bodies, or private organizations
Employer & IndustryPublic sector, consumer rights, dispute resolutionGovernment, legal, or compliance sectors
Search & Comparison IntentUnderstanding roles in dispute resolution, public serviceInvestigative processes, complaint handling

The Assistant Ombudsman and Complaint Investigator roles share similarities in credentials and work environments, often within public or regulatory sectors. While the Assistant Ombudsman focuses on mediating disputes and advocating for fairness, Complaint Investigators primarily gather facts and assess complaints. Both positions require investigative skills and knowledge of administrative procedures, but their specific responsibilities and scope differ based on organizational needs.

What are some common challenges faced by Assistant Ombudsmen when handling complaints and how are they addressed?

Assistant Ombudsmen often encounter challenges such as managing high caseloads, handling sensitive or emotionally charged complaints, and maintaining impartiality while investigating issues. To address these challenges, they rely on strong communication and conflict resolution skills, adhere strictly to confidentiality protocols, and seek guidance from senior Ombudsmen when facing particularly complex cases. Regular training and peer discussions also help Assistant Ombudsmen stay effective and maintain high professional standards.

What are Assistant Ombudsmen?

Assistant Ombudsmen are professionals who support the work of an Ombudsman by helping to investigate and resolve complaints from the public about government agencies, organizations, or services. They gather facts, conduct interviews, review documents, and help ensure that complaints are handled fairly and impartially. Assistant Ombudsmen often communicate findings to both complainants and the entities involved, aiming to facilitate solutions and improve processes. Their role is crucial in promoting transparency, accountability, and trust in public administration.
More about Assistant Ombudsman jobs
What cities are hiring for Assistant Ombudsman jobs? Cities with the most Assistant Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
What states have the most Assistant Ombudsman jobs? States with the most job openings for Assistant Ombudsman jobs include:
What job categories do people searching Assistant Ombudsman jobs look for? The top searched job categories for Assistant Ombudsman jobs are:
Assistant Ombudsman jobs near you
Infographic showing various Assistant Ombudsman job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,066 per year, or $20.7 per hour.

Administrative Assistant (764462)

Humetis Group

Boston, MA • On-site

$19.50 - $26.25/hr

Contractor

Posted 19 days ago

Be an early applicant

Job description

Job Title: Administrative Assistant
Duration: 5+ Months
Location: Boston, MA -02108
 
 
Summary:
The Administrative Assistant provides high-level administrative and clerical support to the Commissioner’s Office, playing a key role in maintaining efficient office operations, managing schedules, coordinating communications, and ensuring timely execution of critical administrative processes. This role requires exceptional organizational skills, discretion in handling confidential matters, and the ability to manage multiple priorities in a fast-paced environment.
 
Duties and Responsibilities :
  • Perform administrative and clerical duties for the Commissioner’s office, ensuring an organized filing system and timely processing of requests.
  • Distribute time-sensitive mail and correspondence, including 51A’s, to the Ombuds team and other units.
  • Coordinate staff onboarding and manage the Commissioner’s office budget.
  • Prepare Commissioner’s travel reimbursement, TAFS, and ethics forms, and track approval status with EOHHS.
  • Designate priority levels to action items, track tasks, and confer with the Executive Support Manager on daily tasks.
  • Coordinate daily scheduling requests for the Commissioner, following instructions and guidance from the Executive Support Manager and Chief of Staff.
  • Ensure accuracy in the information provided, inclusion of agendas and materials, and notify attendees via Outlook.
  • Exercise discretion in handling confidential information and assess the priority level for meeting requests.
  • Monitor and track scheduling requests, preparing for weekly check-in meetings with the Commissioner and Executive Support Manager to review upcoming meeting schedules.
  • Provide daily office phone coverage, respond to inquiries courteously, and triage incoming calls to appropriate staff or units with an empathetic and tactful approach.
  • Upload, track, and update information on the Commissioner’s document review tracking tool on Microsoft Teams, disseminating approvals or requests for additional information to relevant parties.
  • Plan and coordinate Commonwealth and Department’s annual employee recognition programs in collaboration with the Commissioner’s support team.
  • Provide support to the Commissioner’s Office and Exec Team in assembling, formatting, and preparing materials for briefings, presentations, and reporting to various entities including the Governor’s Office, EOHHS, OCA, legislature, sister agencies, and federal government.
  • Provide coordination and coverage support for other Central Office units as needed.
  • Perform additional duties as assigned by the Executive Support Manager.
Job Requirement:
  • An associate degree is required; a bachelor’s degree is preferred.
  • Skilled in calendar management, including coordinating and scheduling complex meetings with multiple stakeholders.
  • Demonstrated discretion and ability to handle confidential or sensitive information.
  • Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).