Remote Ombudsman Jobs in California (NOW HIRING)

Keenan, now a part of Gallagher, is an insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

• Analyze and manipulate raw workers’ compensation data to identify claim trends, patterns, and cost drivers
• Develop and present statistical reports, dashboards, charts, and visual analytics to clearly communicate findings
• Conduct periodic reviews of clients’ operational and financial program performance

• Provide actionable recommendations and best practices to improve workers’ compensation outcomes
• Support clients in enhancing return-to-work programs to reduce indemnity claim costs
• Advise on compliance with FEHA and the Interactive Process for industrial-related disabilities, helping minimize legal exposure
• Assist with integration of workers’ compensation and industrial accident leave programs (including Education Code benefits)

• Support implementation and expansion of medical provider networks, including communication and training of providers
• Identify opportunities to increase PPO utilization and maximize cost savings
• Assist clients in strengthening relationships with current medical providers or identifying new partners

• Collaborate with workers’ compensation claims teams to ensure proactive, effective claims management
• Participate in file reviews to promote timely and appropriate claim resolution
• Partner with internal teams to develop and execute Risk Improvement Action Plans (RIAPs)

• Coordinate and deliver client training sessions, workshops, and regional symposiums on:
  • Workers’ compensation
  • Property & casualty risk
  • Medical cost containment
  • Risk management best practices
• Serve as a Union Educational Ombudsman, supporting communication and education across stakeholders

• Stay current on industry trends, regulations, and best practices through ongoing education and training

Perform other duties as assigned

Compensation:

The target salary range for this position is $80,000 to $120,000 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Remote work environment flexibility. 

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.