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Ombudsman Jobs in Virginia (NOW HIRING)

Mars

Employment Counsel, Corporate

Mclean, VA · On-site

... Ombudsman, Corporate Development transactions, and related litigation. This role plays an important part in scaling and strengthening Mars' corporate global employment law function. The counsel role ...

InnovAge

Social Services Supervisor

Richmond, VA

$72K - $108K/yr

Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. * Guide staff on connecting participants with SDOH resources, benefits, and navigation ...

InnovAge

Social Worker, MSW

Newport News, VA · On-site

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Worker, MSW

Newport News, VA · On-site

$60K - $90K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Services Supervisor

Richmond, VA · On-site

$72K - $90K/yr

Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. * Guide staff on connecting participants with SDOH resources, benefits, and navigation ...

InnovAge

Social Services Supervisor

Richmond, VA

Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. * Guide staff on connecting participants with SDOH resources, benefits, and navigation ...

InnovAge

Social Worker, MSW

Charlottesville, VA

$60K - $90K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Worker, MSW

Charlottesville, VA

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Worker, MSW

Charlottesville, VA

$60K - $90K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Worker, MSW

Newport News, VA · On-site

$60K - $90K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Worker, MSW

Newport News, VA · On-site

$60K - $75K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

InnovAge

Social Services Supervisor

Richmond, VA

$72K - $108K/yr

Maintain relationships and coordinate with facilities, APS, ombudsman offices, and community organizations. * Guide staff on connecting participants with SDOH resources, benefits, and navigation ...

InnovAge

Social Worker, MSW

Charlottesville, VA · On-site

$60K - $75K/yr

Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts ...

AECOM

Navy Client Account Manager

Arlington, VA · On-site +1

OCI Resolution Serve as Ombudsman in spotting/ de-conflicting OCI issues, preferably at Go/ No Go stage. Communicate/ Coordinate Maintain an Account level Focus Group communication strategy to ...

AECOM

Navy Client Account Manager

Arlington, VA · On-site +1

OCI Resolution Serve as Ombudsman in spotting/ de-conflicting OCI issues, preferably at Go/ No Go stage. Communicate/ Coordinate Maintain an Account level Focus Group communication strategy to ...

AECOM

Navy Client Account Manager

Arlington, VA · On-site +1

OCI Resolution Serve as Ombudsman in spotting/ de-conflicting OCI issues, preferably at Go/ No Go stage. Communicate/ Coordinate Maintain an Account level Focus Group communication strategy to ...

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Ombudsman information

See Virginia salary details

$37.2K

$75.6K

$124.4K

How much do ombudsman jobs pay per year?

As of Aug 9, 2026, the average yearly pay for ombudsman in Virginia is $75,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $101,600.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication and problem-solving skills. The job can offer stability and the opportunity to make a positive impact, but workload and emotional demands vary depending on the organization. Certification and experience can enhance career prospects in this field.

How does an ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role typically requires strong communication skills and knowledge of relevant policies or regulations.
More about Ombudsman jobs
What are the most commonly searched types of Ombudsman jobs in Virginia? The most popular types of Ombudsman jobs in Virginia are:
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What job categories do people searching Ombudsman jobs in Virginia look for? The top searched job categories for Ombudsman jobs in Virginia are:
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What are popular job titles related to Ombudsman jobs in VA? For Ombudsman jobs in VA, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $75,577 per year, or $36.3 per hour.

Employment Counsel, Corporate

Mars

Mclean, VA • On-site

Full-time

Re-posted 7 hours ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

122nd of 436 rated food and drinks producers

Job description

Job Description:

Title: Employment Counsel, Corporate

Locations: McLean, VA

Workstyle: Onsite (5 days a week)

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

The Employment Counsel, Corporate role provides high-quality legal support and subjectmatter expertise on various employment law matters including global projects and initiatives, executive matters, global, regional and local level corporate matters such as Reward and Pay Equity/Transparency, Inclusion and Diversity, EEO and Workforce Data Reporting, Compliance, Ombudsman, Corporate Development transactions, and related litigation. This role plays an important part in scaling and strengthening Mars' corporate global employment law function. The counsel role partners with various internal stakeholders and external advisors to ensure legal solutions are aligned to business objectives and evolving legal requirements.

What will be your key responsibilities?

Global Strategic Employment Priorities and Projects Support:
Partner and support on global employment law priorities and projects including initial review and coordination of global policies and practices (e.g., contractors, AI); coordinate with regional Mars counsel and local counsel on crossborder and global initiatives as needed.

Executive Matters:

Support global employment law function with executive matters including preparing initial agreements, updating templates and assist in review of restrictive covenants, investigations, claims, hires, departures and related agreements.

Compliance/EEO/Inclusion & Diversity:
Serve as a primary Legal resource for EEO and employment-related federal contractor compliance and agency matters in partnership with Associate Relations. Partner with global I&D team, Corporate Affairs and other stakeholders for ongoing legal review of communications and other matters.
Pay Data Analytics, Reporting & Transparency:

Partner and provide support to Rewards, P&O and Talent Acquisition on global, regional and local pay transparency and equity reviews and legally required reporting including participation in project calls and coordination; review and advise on evolving global, regional, state, and local requirements and associated risks.
Corporate Development:
Provide support on employment-related matters in M&A context including review of agreements, diligence and related matters and identify issues for further review and escalation.

Litigation:

Support on discovery matters and litigation related to the above.

Collaboration & Enablement:
Report to and partner closely with the Assistant General Counsel,

Global Employment - Corporate; manage outside counsel; cross-functional coordination and project management across business segments, Human Resources and Legal.

What are we looking for?

  • Juris Doctor (JD) from accredited law school required

  • 5- 7 years of relevant legal experience ideally with in-house experience at a multinational company

  • Broad-based legal experience supporting on employment matters, ideally with a global, cross-segment perspective

  • Strong business acumen and stakeholder partnership

  • Strong communication, organizational, and problem-solving skills.

  • Capable of analyzing complex legal and policy issues from a commercial perspective.

  • Good relationship and influencing skills.

  • Excellent organization, execution, and project management skills.

  • Strong, flexible team player and collaborator

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.

  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

#LI-onsite

#LI-RW1

Employment Type: FULL_TIME

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