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Ombudsman Jobs in Reston, VA (NOW HIRING)

MTM

Ombudsman

Washington, DC

$55K - $60K/yr

The Ombudsman is MTM's designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

MBO Partners

Employee Advocacy Manager

Washington, DC · Remote

$42/hr

Ombudsman Specialist / Member Escalation Advisor Location: Remote Duration: Initial 24-Month Contract with Anticipated Extensions Hours: Full-Time, 40 Hours per Week Rate: $42/hr W2 Position Overview ...

Paho

Intern

Washington, DC

C. Organization: OMB Office of the Ombudsman Schedule: Part time PURPOSE OF INTERNSHIP OBJECTIVES OF THE INTERNSHIP PROGRAMME The Pan American Health Organization (PAHO) is the specialized ...

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All JobsOmbudsman JobsOmbudsman Jobs in Reston, VA

Ombudsman information

See Reston, VA salary details

$39K

$79.3K

$130.6K

How much do ombudsman jobs pay per year?

As of Jun 15, 2026, the average yearly pay for ombudsman in Reston, VA is $79,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $106,600.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

What is the job description of the Ombudsman?

An Ombudsman is a public or private official who investigates and resolves complaints from individuals regarding government agencies, organizations, or institutions. They act as impartial mediators to ensure fair treatment, often conducting inquiries, recommending solutions, and promoting transparency. Strong communication, problem-solving skills, and knowledge of relevant policies are essential for this role.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or regulations.

How can I become an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences. Gaining experience in conflict resolution, customer service, or advocacy is also important, and some roles may require certification or specialized training in mediation or dispute resolution.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.
More about Ombudsman jobs
What job categories do people searching Ombudsman jobs in Reston, VA look for? The top searched job categories for Ombudsman jobs in Reston, VA are:
What cities near Reston, VA are hiring for Ombudsman jobs? Cities near Reston, VA with the most Ombudsman job openings:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Reston, VA as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $79,308 per year, or $38.1 per hour.
Ombudsman

Ombudsman

MTM

Washington, DC

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

What will your job look like?

The Ombudsman is MTM's designated member advocate responsible for investigating issues and working towards resolution for all members in the assigned region in accordance with client requirements and MTM policies and procedures. The Ombudsman partners with advocacy groups, other local and State Ombudsman, and providers while acting as a resource to assist members whose issues may exceed MTM contract requirements.

This is a full-time position dedicated to acting as an independent advocate for beneficiaries to investigate and resolve issues related to NEMT services. Works collaboratively with stakeholders and the District to adjudicate complaints.

This is an on-site position in Washington, DC.

What you'll do:

  • Identify and report systematic issues that leads to complaints and work to develop a solution

  • Know and drive processes, based on the contract requirements, partnering with market leadership

  • Attend meetings with advocacy groups on behalf of MTM

  • Identify special advocacy groups and tribal organizations and provide company related educate on the benefits of a partnership

  • Handle specialized trips and member interactions and escalation

  • Determine which groups will be best utilized within the organization based on assigned market needs

  • Determine outreach plan that their assigned market needs

  • Host and manage Member Advisory Committee (MAC) meetings

  • Participate in Transportation Advisory Committees (TACs) meetings

  • Create market specific resources and presentations, based on the needs of the market

  • Participate in ride along with the member to determine appropriate service was provided

  • Investigate and document all reported issues, providing thorough and timely follow up

  • Analyze data, and present information to improve member experience

  • Develop and Implement processes to improve member experience in coordination with on site and corporate stakeholders

  • Document escalations and action plans in the appropriate intake systems

  • Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time

  • Educate and provide members information on their rights

  • Triage complaints submitted via fax, voice mail or email

  • Provide follow up contact to recipients per their request in regards to complaint resolution

  • Use complaint data to recommend education and process improvement

  • Proofread any data submitted to the state for escalated issues

  • Monitor and report on members access to MTM as it relates to those with disabilities, language barriers and technology

What you'll need:

Experience, Education & Certifications:

  • High school diploma or GED

  • Bachelor's degree from an accredited institution in either of the following: social work, public administration, transportation management, communications, conflict resolution or a closely
    related field.

  • Minimum of 3 years experience in a role within Quality Management, Health Care, Social Work or member advocacy

  • 2 + years' experience in Customer Service

Skills:

  • Excellent communication skills, with an emphasis on grammar and spelling

  • A working knowledge of contracts

  • Ability to tactfully question and obtain information

  • Excellent organizational and interpersonal skills

  • Demonstrated ability to manage multiple priorities

  • Ability to handle confidential information in a professional manner

  • Ability to accomplish duties/tasks with little direct supervision

  • Ability to prioritize tasks and deadlines

  • Excellent presentation skills

  • Ability to problem solve and troubleshoot

  • Ability to communicate with all levels of employees as well as external customers

  • Ability to build relationships

  • Ability to use basic office equipment

  • Proficient in Microsoft Office Suite

Even better if you have...

  • Ombudsman experience or certification, strongly preferred (CO-OP)

What's in it for you:

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Casual Dress Environment

  • Tuition Reimbursement

  • MTM Perks Discount Program

  • Leadership Mentoring Opportunities

Salary Min: $55,920

Salary Max: $60,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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