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Ombudsman Jobs in Reston, VA (NOW HIRING)

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Ombudsman information

See Reston, VA salary details

$39K

$79.3K

$130.6K

How much do ombudsman jobs pay per year?

As of Jun 15, 2026, the average yearly pay for ombudsman in Reston, VA is $79,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $106,600.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

What is the job description of the Ombudsman?

An Ombudsman is a public or private official who investigates and resolves complaints from individuals regarding government agencies, organizations, or institutions. They act as impartial mediators to ensure fair treatment, often conducting inquiries, recommending solutions, and promoting transparency. Strong communication, problem-solving skills, and knowledge of relevant policies are essential for this role.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or regulations.

How can I become an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences. Gaining experience in conflict resolution, customer service, or advocacy is also important, and some roles may require certification or specialized training in mediation or dispute resolution.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.
More about Ombudsman jobs
What job categories do people searching Ombudsman jobs in Reston, VA look for? The top searched job categories for Ombudsman jobs in Reston, VA are:
What cities near Reston, VA are hiring for Ombudsman jobs? Cities near Reston, VA with the most Ombudsman job openings:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in Reston, VA as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $79,308 per year, or $38.1 per hour.

Senior Vice President of Operations

Housing Opportunity Com

Silver Spring, MD • On-site

Full-time

Posted 23 days ago

Job description

Senior Vice President of Operations

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

This position will Under the direction of the President/Executive Director, the Senior Vice President of Operations is responsible for providing senior level operational oversight and coordination for cross-divisional operations, budgeting and executive initiatives, as well as the direct management and oversight of Housing Resources (HCVP), Resident Services, Property Management, Maintenance, Ombudsman, Logistics, and Facilities divisions. Incumbent will provide leadership, management and direction to designated departmental programs, services and activities.

All activities must support the Housing Opportunities Commission of Montgomery County (HOCMC) day-to-day operations as well as strategic goals and objectives and produce the results that accomplish its mission.

Example of Duties:

  • Conduct comprehensive assessment of organizational entities within the operations division. Using industry best practices, establish program goals and objectives; making recommendations regarding the administration of such programs.
  • Evaluate operational policies, operating procedures and work processes to ensure efficiency, effectiveness and the application of best practices; ensuring that new and revised regulatory mandates are appropriately implemented;
  • Serve in an advisory capacity to the President/Executive Director and other HOCMC stakeholders on all matters pertaining to operations;
  • Ensure that the operating procedures for all departmental activities are completely documented and that all such procedures are updated and revised accordingly;
  • Provide management guidance for exceptional delivery of operational services, ensuring successful execution of each work function;
  • Engage with teams involved in a wide variety of operational initiatives and development activities; Collaborate with division leadership staff in the preparation of annual budget, ensuring timely submission. Develop and implement controls to appropriately manage financial resources;
  • Develop and implement systems to evaluate operational activities for efficiency, effectiveness and compliance with overall policies, procedures and state and federal regulations;
  • Provide leadership and collaboration with Information Technology on any technology upgrade;
  • Develop quantitative and qualitative measures for evaluating the performance of each subordinate employee and the performance of areas of responsibility; develop and implement procedures for the routine collection of information in support of these measures;
  • Supervise and effectively utilize staff, including: assignment and review of work; utilization of personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with established goals set forth by the President/Executive Director; provide guidance to supervisors with regard to personnel and other employee matters, ensuring effective operations for each division under management;
  • Inform the President/Executive Director on work pending and the rate of progress regarding major assignments, using available technology for reporting out;
  • Attend various public/business meetings with the President/Executive Director as necessary, regarding issues that may have an impact on operational matters. May be required to represent the President/Executive Director at designated meetings as required;
  • Address various community special interest/action groups and professional organizational meetings as requested;
  • Performs other related duties as assigned.


Minimum Qualifications:

Experience:

  • At least nine (9) years related experience in housing operations management work.
  • At least five (5) years senior level management experience in public housing, affordable housing, facility management and/or real estate redevelopment environment; or equivalent combination of education and experience

Education:

  • A Bachelor’s degree (Master’s degree preferred) from an accredited college or university.

Knowledge, Skills and Abilities:

  • Must have knowledge of personal computer and software such as (MS Word, and MS Outlook); and must be able to learn other computer software programs as required by assigned tasks.
  • Knowledge and understanding of the mission, objectives, and policies of a Public Housing Authority, Housing Finance Agency, Public Developer.
  • Understands business implications of decisions; demonstrates knowledge of market; and aligns work with strategic goals.
  • To perform this job successfully, an individual should have knowledge of personal computer and software such as (MS Word, and MS Outlook); and must be able to learn other computer software programs as required by assigned tasks.
  • Highly skilled with Leadership, Personal Management, Business Acumen, Analytics, Commitment, Customer Service, Effective Communication along with great Responsiveness and Accountability.
  • Ability to showcase leadership skills relative to executing operational policies, procedures, and functions.
  • Extensive ability to identify and, recommend solutions/alternatives to highly complex and sensitive public and operational issues.
  • Ability to communicate orally and in writing.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.