Ombudsman Services Jobs (NOW HIRING)

Introduction
Are you knowledgeable in the area of long-term care services and complaint investigations? Do you have experience in long-term care settings or managed long term care? Do you have a passion for helping others? The Board on Aging and Long Term Care is seeking candidates for a Regional Ombudsman position in Milwaukee County.
All employees are expected to live and work in Wisconsin. This position may travel on average up to 3 days a week but may fluctuate based on workload. The candidate hired into this position will work from home and will have their home designated as their headquarters city when travel is not needed. The work schedule for this position is Monday - Friday.
The mission of the Board on Aging and Long Term Care (BOALTC) is to advocate for the interests of the state's long-term care consumers, to inform those consumers of their rights, and to educate the public at large about health care systems and long-term care. The BOALTC is the premier resource for information and advocacy for long-term care service participants age 60 and older.
The Wisconsin BOALTC subscribes to and defends the values of respect and dignity for the individual; protection of the right of the individual to be free from threats to health, safety and quality of life; fairness and transparency; and open, clear and consistent communication. Our staff and volunteers provide services consistent with the spirit and intent of these values.
Position Summary
This position acts as the primary representative and advocate for long-term care consumers for an assigned region of the state under close supervision of the Ombudsman Services Supervisor at The Board on Aging and Long-Term Care (BOALTC).
Core responsibilities include:

1. Conduct professional investigations of complaints pursuant to the Federal Older Americans Act (OAA), Section 712, related to the care and treatment of individuals residing in long-term care facilities (nursing homes, community-based residential facilities, residential care apartment complexes, adult family homes).
2. Conduct professional investigations of complaints related to services provided to older adults under the Family Care/PACE/Partnership/Medicaid waiver programs.
3. Participate in Title XVIII and Title XIX certification surveys, as specified by federal law.
4. Provide representation of residents and consumers at hearings and appeals of long-term care services before the Office of Administrative Hearings and before other appropriate bodies.
5. Provide education, information, outreach and technical assistance to adults age 60 and older, their families/significant others, and providers.

For more information, please view the full position description .
Salary Information
Starting hourly rate for this position (Ombudsman Services Specialist-Entry) will $28.72 per hour, plus excellent benefits . This classification is assigned to pay schedule/range 12-64. This position is non-exempt. A 12-month probationary period will be required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
This position is in the Ombudsman Services Specialist class series. This is the first level of the series. The incumbent will have the ability to reclass to the Ombudsman Services Specialist Objective level once all the required training and education is obtained. It is expected that all Ombudsman Services Specialist-Entry reclass to the Objective level.
Job Details
Persons hired for this position may not, for reasons of conflict of interest, perform any paid or voluntary work for any long-term care, managed care, or acute care provider.
Due to the nature of the position, BOALTC will conduct background checks on applicants prior to selection. BOALTC does not sponsor work visasand is not an eligible OPT (Optional Practical Training) employer for F-1 international students. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.
These positions involve regular and frequent travel. Evidence of auto insurance must be obtained prior to the selected candidate's start date if using a personal vehicle for work. The incumbent will be required to possess a valid Wisconsin driver license that meets the State's Risk Management requirements to use fleet vehicles.
Qualifications
It is critically important that your application materials clearly describe your experience related to the stated job qualifications.
Qualified applicants will have at least two of the following:

• Personal or professional experience working with long-term care services and supports.
• Conducting long term care complaint investigations (e.g. interviewing parties, on-site visits, reviewing documents, conducting research, or similar).
• Providing training and information on aging or long-term care issues such as self-direction, client rights, confidentiality, abuse and other issues of relevance.

In addition to the above, well qualified applicants will have some or all of the following:

• Working with Family Care/PACE/Partnership waiver programs
• Preparing and/or representing clients at state fair hearings and informal conferences
• Working with long term care consumers as a Social Worker

How To Apply
Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or create a new account if you don't have one. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications . Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Questions can be directed to Pilar Blomquist at pilare.blomquist@wisconsin.gov
Deadline to Apply
Applicant materials are due by 11:59pm CST on Sunday August 2 , 2026.