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Ombudsman Services Jobs (NOW HIRING)

SPHS GROUP

Ombudsman

Charleroi, PA

Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home. Essential Functions: * Completes ...

Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

Develop and implement a plan to visit My Ombudsman's partner organizations and provide in-person Ombudsman services. * Attend outreach events and give presentations to introduce My Ombudsman to new ...

Larimer County

CO · Hybrid

$26.60 - $31.92/hr

Overview At the Larimer County Department of Human Services, we strive to be responsive and provide ... The Ombudsman is responsible for monitoring the quality of life and protecting the rights of ...

MTM

Ombudsman

Washington, DC

$55K - $60K/yr

Participate in ride along with the member to determine appropriate service was provided ... Ombudsman experience or certification, strongly preferred (CO-OP) What's in it for you: * Health ...

Ombudsman Services

Administrative Assistant

Phoenix, AZ

$17.75 - $24/hr

Administrative Assistant Ombudsman Educational Services, a growing, dynamic organization with a social mission to offer hope, is seeking an Administrative Assistant to join our award-winning ...

New

The State of Arizona

OMBUDSMAN

Phoenix, AZ

$50K - $60K/yr

Law Enforcement/Detective/Corrections/Protective Services DEPT OF JUVENILE CORRECTIONS Our vision ... OMBUDSMAN Job Location: Address: Adobe Mountain School/Legal Bureau 2800 W. Pinnacle Peak Road ...

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Ombudsman Services information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman services jobs pay per year?

As of Jun 14, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Ombudsman Services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the job of an ombudsman?

An ombudsman is a professional who investigates and resolves complaints from individuals regarding organizational or governmental issues, ensuring fairness and accountability. They often work independently, use communication and analytical skills, and may require knowledge of relevant policies or regulations.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in Ombudsman Services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

What are some common challenges faced by professionals working in Ombudsman Services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications does an ombudsman need?

Ombudsman services typically require a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience in conflict resolution, strong communication skills, and knowledge of the industry or sector they serve are also important. Some positions may prefer or require professional certifications in dispute resolution or ombudsman practices.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the industry or organization are essential, and some roles may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations, with roles requiring a commitment to impartiality and ethical standards.

Is being an ombudsman a good job?

Being an ombudsman is a role focused on resolving complaints and mediating disputes within organizations or industries. It requires strong communication, problem-solving skills, and often involves working with sensitive information. The job can be rewarding for those interested in advocacy and conflict resolution but may involve challenging interactions and a need for impartiality.
More about Ombudsman Services jobs
What cities are hiring for Ombudsman Services jobs? Cities with the most Ombudsman Services job openings:
What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Infographic showing various Ombudsman Services job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 76% Part Time, 5% Temporary, and 14% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Ombudsman

Ombudsman

Southwestern Pennsylvania Human Services, Inc.

Charleroi, PA • On-site

Full-time

Medical, Dental, Retirement

Posted 7 days ago

Job description

Comprehensive Benefits Package• Tuition Discounts• Career Advancement
SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.
Overall Function:
Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.
Essential Functions:
  • Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.
  • Conducts facility coverage visits as assigned in compliance with Department of Aging policy.
  • Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.
  • Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.
  • Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.
  • Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.
  • Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.
  • Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.
  • Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.
  • Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.

  • Bachelor's Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.
  • Demonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.
  • Demonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.
  • Demonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.
  • Demonstrated knowledge of financial entitlement programs and health/social services available to the consumers.
  • Demonstrated proficiency in 'Person-Centered' advocacy, ensuring the resident's expressed wishes remain the primary driver of all investigations and resolutions.
  • Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.
  • Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.

Available Benefits:
  • Medical and dental benefits for eligible employees.
  • Retirement plan with potential for agency match.
  • Tuition discounts with partnering colleges and universities.
  • Career advancement opportunities.
  • Generous time off for eligible employees.
  • Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER

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