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Theirc

Victim Services Caseworker

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Other duties as assigned Key Working Relationships: Position Reports to: Anti-Trafficking & Victim Services Manager Indirect Reporting: Interns/Volunteers Other Internal and/or external contacts: The ...

Savan

Victim Services Project Specialist

Vienna, VA · On-site

This role requires expertise working with American Indian and Alaska Native communities, strong relationship-building skills, and practical experience supporting victim service programs. The Project ...

Savan

Victim Services Project Director

Vienna, VA · On-site

The Victim Services Project Director will serve as the primary point of contact for the Government ... This role requires demonstrated experience working with Tribal Nations and Alaska Native ...

Savan Group

Victim Services Project Director

Vienna, VA · On-site

$120 - $180/hr

The Victim Services Project Director will serve as the primary point of contact for the Government ... This role requires demonstrated experience working with Tribal Nations and Alaska Native ...

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How much do victim services worker jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for victim services worker in the United States is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by victim services workers and how are they supported in managing these challenges?

Victim Services Workers frequently encounter emotionally charged situations, working with individuals who have experienced trauma or crisis. This can lead to emotional fatigue or secondary traumatic stress. Agencies typically support staff through regular supervision, access to counseling or employee assistance programs, and ongoing training in self-care and resilience. Team meetings and peer support are also integral, providing opportunities to debrief and share strategies for managing the emotional demands of the role.

What are the key skills and qualifications needed to thrive as a victim services worker, and why are they important?

To thrive as a Victim Services Worker, you need a background in social work, psychology, or a related field, often supported by a relevant degree or certification in victim assistance. Familiarity with case management systems, crisis intervention tools, and legal reporting processes is typically required. Compassion, cultural sensitivity, and strong communication skills are essential for building trust and supporting clients through trauma. These skills and qualities are crucial for effectively advocating for victims, ensuring their safety, and connecting them to vital resources during vulnerable times.

What degree do I need to work with victims of crime?

Victim Services Workers typically need at least a high school diploma or equivalent, but many employers prefer candidates with a bachelor's degree in social work, psychology, criminal justice, or a related field. Relevant skills include strong communication, empathy, and knowledge of trauma-informed care; some positions may also require certification or specialized training.

What is a victim services worker?

Victim services workers are professionals who provide support, information, and assistance to individuals who have experienced crime or trauma. They help victims navigate the criminal justice system, access counseling and other resources, and ensure their rights are respected. Their responsibilities may include crisis intervention, safety planning, emotional support, and connecting victims with community services. Victim services workers play a crucial role in helping people recover from the effects of crime and regain a sense of safety.
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Victim Services Worker jobs near you
Infographic showing various Victim Services Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,675 per year, or $22 per hour.

Victim Services Caseworker

International Rescue Committee

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

International Rescue Committee rating

7.0

Company rating: 7.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

357th of 772 rated non-profit organizations

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview:
The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.
Major Responsibilities:
  • Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans
  • Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim's legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
  • Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants
  • Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation
  • Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies
  • Develop strategies to further assist in the identification and referral of victims of crime in Arizona
  • Ensure acute needs are met in a timely and client-centered manner for each program participant
  • Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
  • Track program activities, compile data and draft reports as required by donor and agency specifications
  • Participate in all program meetings, staff development activities and generally be an engaged team member
  • Comply with all policies, procedures and protocols of the agency
  • Other duties as assigned

Key Working Relationships:
Position Reports to: Anti-Trafficking & Victim Services Manager
Indirect Reporting: Interns/Volunteers
Other Internal and/or external contacts: The Victim Services Caseworker will be responsible for developing relationships within the IRC network and external relations with social service agencies and government entities
Internal: IRC Victim Services and Anti-Trafficking Programs
External: Arizona domestic violence coalitions, other OVC grantees, attorney offices providing pro-bono legal services, law enforcement, social service agencies, community education presentations, community outreach
Job Requirements:
Education:
  • Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:
  • 2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
  • Case management and/or victims assistance experience preferred

Demonstrated Skills and Competencies:
  • Excellent written and spoken English skills
  • Strong organizational skills and detail-oriented
  • Excellent writing and analytical skills
  • Public Speaking and/or presentation experience preferred
  • Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
  • Computer literacy, data base experience preferred
  • Ability to work independently and be a flexible team player

Language Skills:
  • Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:
  • Must have a valid driver's license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:
  • A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.
  • Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

This position is expected to end on March 31, 2027.
Compensation: (Pay Rate: $23.50/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
Cookies: https://careers.rescue.org/us/en/cookiesettings
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

What International Rescue Committee employees say

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About International Rescue Committee

Sourced by ZipRecruiter

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 28 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. Domestically, our 28 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1933

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