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Ombudsman Services Jobs (NOW HIRING)

Elevance Health

Ombudsman Liaison

Grand Prairie, TX · On-site

The Ombudsman Liaison is responsible for coordinating services with local community organizations and working with local advocacy organizations to assure benefit awareness. Responsible for ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

MBO Partners

Employee Advocacy Manager

Washington, DC · Remote

$42/hr

Ombudsman services * Contact center operations * Member support environments * Case management or related fields * Experience handling complex, high-visibility escalations involving multiple ...

Montana

Ombudsman Program Manager (37649)

Helena, MT

$55K - $75K/yr

Bachelor's degree in healthcare, human services, or public administration. * 2 years job-related ... Certified local ombudsman, or you must obtain certification within the first six months of ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

... service levels. This role also manages escalations received from Contact Centers and Leadership ... The Ombudsman Specialist must gather, extract, review, and consolidate information from multiple ...

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Ombudsman Services information

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$37.5K

$76.2K

$125.5K

How much do ombudsman services jobs pay per year?

As of Jun 14, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Ombudsman Services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the job of an ombudsman?

An ombudsman is a professional who investigates and resolves complaints from individuals regarding organizational or governmental issues, ensuring fairness and accountability. They often work independently, use communication and analytical skills, and may require knowledge of relevant policies or regulations.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in Ombudsman Services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

What are some common challenges faced by professionals working in Ombudsman Services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications does an ombudsman need?

Ombudsman services typically require a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience in conflict resolution, strong communication skills, and knowledge of the industry or sector they serve are also important. Some positions may prefer or require professional certifications in dispute resolution or ombudsman practices.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the industry or organization are essential, and some roles may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations, with roles requiring a commitment to impartiality and ethical standards.

Is being an ombudsman a good job?

Being an ombudsman is a role focused on resolving complaints and mediating disputes within organizations or industries. It requires strong communication, problem-solving skills, and often involves working with sensitive information. The job can be rewarding for those interested in advocacy and conflict resolution but may involve challenging interactions and a need for impartiality.
More about Ombudsman Services jobs
What cities are hiring for Ombudsman Services jobs? Cities with the most Ombudsman Services job openings:
What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Infographic showing various Ombudsman Services job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 76% Part Time, 5% Temporary, and 14% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Ombudsman Program Manager (37649)

Ombudsman Program Manager (37649)

State of Montana

Helena, MT • On-site

$55K - $75K/yr

Other

Medical, Retirement, PTO

Posted 28 days ago

State Of Montana rating

8.6

Company rating: 8.6 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

1st of 50 rated states

Job description

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at  www.statecareers.mt.gov

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Senior & Long Term Care Division, Aging Services Bureau.

The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs.  This position will represent the interests of the residents living in Skilled Nursing, Assisted Living facilities or Critical Access Hospitals with swing beds throughout the state.  The Ombudsman Program Manager will assist the State Ombudsman with monitoring and support for the Program's implementation of and compliance with Federal, State and local laws, regulations and other governmental policies and actions that pertain to the health, safety, welfare and rights of the residents. 

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

  • Knowledge of statewide resources.

  • Knowledge of aging and disability issues.

  • Knowledge of training principles and practices.

  • Skill in managing competing timelines and deadlines and managing the logistics of numerous, often complex situations.

  • Meet minimum qualifications:

    • Bachelor's degree in healthcare, human services, or public administration.

    • 2 years job-related work experience in program management of services to persons with disabilities and/or those in the aging community.

    • Certified local ombudsman, or you must obtain certification within the first six months of employment.

    • Other combinations of education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

  • Cover Letter

  • Resume

  • References

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

This position is open until filled with frequent screening of applicants.

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