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Ombudsman Services Jobs (NOW HIRING)

The Consortium, Inc.

Ombudsman Specialist

Washington, DC · On-site

$30/hr

Ombudsman Specialist Hybrid Schedule (3 days onsite / 2 days remote) The Ombudsman Specialist ... service levels. This role also manages escalations received from Contact Centers and Leadership ...

State of Illinois

DEPUTY OMBUDSMAN

Chicago, IL

$9.4K - $16K/mo

SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor ... Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their ...

State of Illinois

DEPUTY OMBUDSMAN

Chicago, IL · On-site

$9.4K - $16K/mo

SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor ... Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their ...

State of Illinois

DEPUTY OMBUDSMAN

Chicago, IL · On-site

$9.4K - $16K/mo

SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: General Administration/Business Marketing/Labor ... Applicants interested in serving as Deputy Ombudsman should submit a cover letter describing their ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

... service levels. This role also manages escalations received from Contact Centers and Leadership ... The Ombudsman Specialist must gather, extract, review, and consolidate information from multiple ...

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Ombudsman Services information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman services jobs pay per year?

As of Aug 7, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are ombudsman services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in ombudsman services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

Do ombudsman services get paid in the United States?

Ombudsman services in the United States are typically provided by government agencies, organizations, or private entities, and the individuals working as ombudsmen are usually paid employees or contractors. Compensation varies depending on the employer, with some ombudsmen earning salaries or hourly wages, and others working on a volunteer basis in certain settings. Most professional ombudsmen have relevant training and may hold certifications, and their pay reflects their experience and the sector they serve in.

What degree do you need to become an ombudsman services?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, or social sciences is typically required. Relevant experience, strong communication skills, and knowledge of the industry or sector are also important for the role.

What are some common challenges faced by professionals working in ombudsman services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications do you need to be an ombudsman services?

To work as an ombudsman, candidates typically need a bachelor's degree in fields such as law, public administration, or a related area. Strong communication, conflict resolution skills, and experience in dispute resolution or customer service are also important; some roles may require relevant certifications or professional training in mediation or arbitration.

Is being an ombudsman services a good job?

Ombudsman services involve investigating and resolving complaints between consumers and organizations, often requiring strong communication, problem-solving, and impartiality skills. The job can offer stable employment with opportunities in government agencies, healthcare, finance, and other sectors, and may require relevant certifications or experience. Job satisfaction depends on individual interests in advocacy and conflict resolution.
More about Ombudsman Services jobs
What cities are hiring for Ombudsman Services jobs? Cities with the most Ombudsman Services job openings:
What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Infographic showing various Ombudsman Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Assistant Ombudsman (N10)

City of Annapolis, MD

Annapolis, MD • On-site

$56K - $89K/yr

Full-time

Posted 4 days ago

Job description

Salary: $56,084.00 - $89,842.00 Annually
Location : Annapolis
Job Type: Full-Time
Job Number: 202600277
Department: Mayor & City Council
Opening Date: 08/03/2026
Closing Date: 8/17/2026 11:59 PM Eastern
Job Summary
The City of Annapolis is seeking a dynamic, solution-oriented, and customer-focused professional to serve as Deputy Ombudsman. Reporting directly to the Ombudsman within the Office of the Mayor, this position provides operational, administrative, and constituent services support to advance the mission of the Office of the Ombudsman. Under the general direction of the Ombudsman, the Deputy Ombudsman performs high-level professional administrative, constituent advocacy, and project management work while helping ensure the effective delivery of responsive municipal services.
The Deputy Ombudsman serves as the Ombudsman's principal operational partner, assisting with constituent case management, ADA accessibility coordination, Boards and Commissions administration, executive support, community engagement, and special projects. The position helps translate constituent concerns into actionable recommendations while supporting the Ombudsman's efforts to improve service delivery across City government.
Essential Job Functions
  • Constituent Advocacy & Casework Management:
    • Manages an active caseload of constituent inquiries across multiple intake channels (phone, email, web, in-person), covering housing, parking disputes, utility billing, code enforcement, and quality-of-life concerns.
    • Researches background data, coordinates across City departments, and facilitates resolution or clear next steps within established service timelines (target of 15 business days for most matters).
    • Maintains strict neutrality and handles confidential resident information with high discretion.
  • ADA Compliance & Accessibility Support:
    • Supports the ADA Compliance Officer (the Ombudsman) by receiving, tracking, and coordinating responses to physical and programmatic accessibility complaints across City facilities and public spaces.
    • Serves as an accessible resource for residents on ADA complaint procedures and accessibility barriers.
  • Boards & Commissions System Administration:
    • Manages the day-to-day administration of the City's Boards and Commissions program under the direction of the Ombudsman.
    • Utilizes the Granicus database to verify vacancies, compile applicant packets, coordinate Alderman vetting, draft mayoral appointment correspondence, track terms, and facilitate member on-boarding and oaths in coordination with the Clerk's Office, Legal, and Mayor's Office.
  • Executive Support & Mayoral Staffing:
    • Supports the Ombudsman and Mayor by staffing community meetings, public events, and stakeholder engagements as assigned.
    • Assists the Ombudsman in preparing executive briefings, constituent trend analyses, correspondence, and reports for the Mayor and executive leadership.
  • Cross-Departmental & Intergovernmental Collaboration:
    • Works collaboratively with City departments and external agencies to coordinate constituent case resolution and advance initiatives led by the Office of the Ombudsman.Partners with federal, state, and county offices on shared constituent concerns.
    • Coordinates with Hispanic and African American community liaisons and Community Services staff to ensure culturally responsive, equitable engagement.

Qualifications
Knowledge, Skills, and Abilities
  • Public Administration & Municipal Operations: Thorough knowledge of municipal government structures, intergovernmental relationships, multi agency operations, and the local Annapolis community landscape.
  • Regulatory Compliance: Knowledge of Americans with Disabilities Act (ADA) accessibility requirements and formal complaint evaluation procedures.
  • Conflict Resolution & Advocacy: Advanced skill in alternative conflict resolution, active listening, de-escalation, and solution-oriented problem-solving while maintaining strict neutrality.
  • System & Data Management: Proficiency with relational constituent tracking databases (e.g., Granicus, CRM systems) and the ability to maintain accurate, organized case records to support data-informed decision-making.
  • Executive Writing & Presentation: Ability to author clear, high-level executive briefing documents, community trend reports, and present effectively before community groups, boards, and elected officials.
Qualifications
Minimum Education & Experience Requirements:
  • Education: Bachelor's degree from an accredited college or university in Public Administration, Political Science, Communications, Sociology, Human Services, or a closely related field; AND
  • Experience: Minimum of two (2) years of professional-level experience in public-facing constituent relations, community outreach, public advocacy, social casework, or municipal administration.
  • Equivalent Combination Option: An equivalent combination of education and experience may be considered (e.g., an Associate's degree / 60 completed college credits combined with a minimum of four (4) years of qualifying professional-level experience).
Special Qualifications:
  • Possession of a valid State Driver's License.
  • Satisfactory completion of a comprehensive background check and professional reference screening prior to appointment.

Employment Conditions
Employment Conditions & Working Environment
  • Physical Demands: Primarily sedentary work requiring standard keyboarding, sitting, or standing at a workstation, with light physical effort.
  • Travel & Hours: Requires local travel to off-site community meetings, public forums, physical accessibility site evaluations, and evening/weekend event staffing on behalf of the Mayor.
  • Sensory Abilities: Acute visual ability to review dense policy documentation and analytical data; clear speaking and hearing abilities to lead multi-party consultations and public presentations.

Equal Employment Opportunity Statement
The City of Annapolis Government does not discriminate or retaliate in employment against any person seeking employment or employed in the civil service because of any consideration of political or religious affiliation or belief, race, color, sex, age, family status, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity.
This position is not eligible for benefits.
01
Which of the following options best describes how you meet the minimum qualifications for the Deputy Ombudsman position?
  • I possess a Bachelor's degree (or higher) in Public Administration, Political Science, Communications, Sociology, Human Services, or a closely related field AND at least two (2) years of qualifying professional experience.
  • I possess an Associate's degree (or 60+ completed college credits) AND at least four (4) years of qualifying professional experience in constituent relations, public advocacy, or municipal administration.
  • I possess an equivalent combination of higher education and professional public-facing experience providing the required knowledge, skills, and abilities.
  • None of the above.

02
For degrees obtained from a university outside the United States, applicants must provide certified accreditation and educational equivalency documentation from an approved credential evaluation service upon the close of this announcement. Does this apply to you?
  • Yes, this applies to me and I have attached the required documentation.
  • Yes, this applies to me but I have NOT attached the documentation.
  • No, this does not apply to me (My degree was completed within the United States).

03
Do you possess a valid State Driver's License?
  • Yes
  • No

04
Are you comfortable with us contacting your professional references before a final job offer?
  • Yes, I consent.
  • No, I do not consent.

05
Please select the core operational areas where you possess direct, professional-level experience (Select all that apply):
  • Managing multi-channel constituent casework (housing, parking, code enforcement, utilities).
  • Tracking and responding to ADA/accessibility complaints or evaluating physical/programmatic barriers.
  • Administering Boards, Commissions, or Advisory Committee appointment workflows.
  • Staffing elected officials at public appearances, community forums, or press briefings.
  • Writing high-level executive briefing memos, community trend reports, or policy summaries.
  • Utilizing Granicus or similar relational CRM tracking databases
  • None of the above

06
Which statement best describes your experience utilizing relational databases or CRM tools (such as Granicus, Salesforce, SeeClickFix, or similar platforms) to track constituent casework and process workflow stages?
  • Advanced: I have extensive experience using CRM/relational databases to manage high-volume casework, generate analytical trend reports, and configure workflows.
  • Intermediate: I routinely use CRM platforms to log constituent inquiries, update case statuses, and communicate across departments.
  • Foundational: I have basic familiarity with database entry but have limited experience using CRM tools for casework management
  • I have no prior experience with CRM or constituent tracking databases.

07
The Deputy Ombudsman must maintain strict neutrality while advocating for fair administrative processes and handling sensitive or frustrating resident concerns. Please describe a situation where you managed a highly upset constituent dealing with a complex municipal or agency issue. How did you de-escalate the situation, maintain neutral advocacy, coordinate across departments, and ensure a clear, timely resolution or update?
08
In this role, you will staff the Mayor at public events, interact with diverse community stakeholders, and brief executive leadership on ground-level community concerns. Describe a time when you gathered qualitative feedback or emerging trends from the community and translated that data into a high-level briefing document or recommendation for an executive director or elected official. What was the issue and what was the outcome?
Required Question

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