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Ombudsman Services Jobs (NOW HIRING)

Texas Workforce Commission

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

Mindlance

Ombudsman Specialist

Washington, DC · On-site

$30 - $32/hr

Job Title: Ombudsman Specialist Job Category: Professional Services Industry: Not for Profit - Charitable Job Location: Washington, DC Zip Code: 20049 Top 3/5 Skills: Escalation & Resolution ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

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Ombudsman Services information

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$37.5K

$76.2K

$125.5K

How much do ombudsman services jobs pay per year?

As of Jul 13, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Ombudsman Services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in Ombudsman Services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

What are some common challenges faced by professionals working in Ombudsman Services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications does an ombudsman need?

Ombudsman services typically require a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience in conflict resolution, strong communication skills, and knowledge of the industry or sector they serve are also important qualifications.

What exactly does an ombudsman do?

An ombudsman is a neutral professional who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. Strong communication and problem-solving skills are essential for this role.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the industry or organization are essential, and some roles may require certification or specialized training. Gaining experience through related roles can improve chances of securing an ombudsman position.

Is being an ombudsman a good job?

Being an ombudsman is a role focused on resolving complaints and mediating disputes within organizations or industries. It requires strong communication, problem-solving skills, and often involves working independently or within a team. The job can be rewarding for those interested in advocacy and conflict resolution, with typical work hours and the need for relevant experience or certifications depending on the sector.
More about Ombudsman Services jobs
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What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Ombudsman, Long-Term Care Advocate

Ombudsman, Long-Term Care Advocate

Community Action Partnership

Pocatello, ID • On-site

$20.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Ombudsman - Advocate for Long-Term Care Residents

Are you passionate about making a difference in the lives of elderly residents in assisted living and long-term care facilities? Are you a skilled advocate who can champion the rights and well-being of our valued elders? If so, we have an exciting opportunity for you! Join our team as an Ombudsman Assistant.

As a Long-Term Care Ombudsman, you'll serve as a resident advocate, working directly with individuals in long-term care facilities to improve their quality of life and the care they receive. You'll play an important role in protecting residents' rights, making sure their voices are heard, and helping ensure they are treated with dignity and respect. This position does not report to our Idaho Falls main office. The service area includes Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, and Power counties, where you will be providing services locally.

What You'll Be Doing:

  • Investigating Complaints: Receive and objectively investigate complaints concerning residents in long-term care facilities, taking proactive steps to resolve issues and improve their living conditions.
  • Facility Visits: You'll routinely visit all long-term care facilities within our service area, establishing meaningful connections with residents and staff to advocate for enhanced care.
  • Community Education: Actively contribute to community education efforts, providing valuable insights into resident rights, current regulations, and long-term care issues. You'll also conduct staff training to promote improved quality of care.
  • Volunteer Program: You will have the opportunity to work with the local ombudsman in overseeing and implementing the Volunteer Ombudsman program, engaging passionate volunteers who share our vision.
  • Policy Advocacy: Under the guidance of the State Long-Term Care Ombudsman, you will identify areas for improvement in public policy, regulations, and laws to enhance the lives of long-term care residents.

Qualifications We Seek:

  • Education and Experience: A bachelor's degree or equivalent, along with at least one year's employment experience in social work, nursing, public health, geriatrics, administration, or a related field working with the elderly.
  • Passion for Advocacy: Demonstrated experience in long-term services and support, public policy advocacy, and a strong commitment to making a positive impact on the lives of older persons and individuals with disabilities.
  • Leadership and Problem-Solving Skills: We need someone who can take the initiative, lead community education efforts, and skillfully negotiate to achieve positive outcomes.
  • Knowledge: An understanding of long-term care issues and resources will be essential for this role.
  • Complete Idaho's Ombudsman Certification Course prior to participating in Ombudsman activities

Why Work with Us:

Join a team of dedicated individuals who are committed to making a difference in the lives of our elderly residents. You'll be part of a supportive environment that values your expertise and offers opportunities for professional growth.

Compensation:

This is a full-time, hourly position with a strong benefits package and long-term stability.

  • Starting wage: $20.85 per hour
  • 403(b) Retirement Plan with 6% employer match
  • Health Insurance (multiple plan options; EICAP pays the majority of your premium and 60% of dependent premiums)
  • Employer-funded Health Reimbursement Arrangement (HRA)
  • Dental & Vision Insurance (60% of employee and dependent premiums covered)
  • 100% employer-paid life insurance, with optional supplemental coverage
  • Employer-paid telehealth and virtual mental health services
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA & Dependent Care FSA)
  • Optional employee-paid benefits (legal assistance, identity protection, pet benefits, and more)
  • Paid holidays, sick leave and vacation

Join Us Today!

If you are ready to embark on a rewarding journey as a Long-Term Care Ombudsman, where your efforts will directly impact the well-being of long-term care residents, we want to hear from you! 

Join us as we work tirelessly to protect the rights and dignity of our beloved elders. Together, we can make a meaningful difference in their lives. Apply today and be a part of something truly extraordinary! Download the attached job description for more details.


Background Check & Drug Screening Disclaimer: Must be able to pass an Intellicorp SSN Verification and Criminal History Search, and Motor Vehicle Records Check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.

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