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Ombudsman Services Jobs (NOW HIRING)

Elevance Health

Ombudsman Liaison

Grand Prairie, TX · Hybrid

The Ombudsman Liaison is responsible for coordinating services with local community organizations and working with local advocacy organizations to assure benefit awareness. Responsible for ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

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Neiu

University Ombuds

Chicago, IL · On-site

Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.

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How much do ombudsman services jobs pay per year?

As of Jun 14, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are Ombudsman Services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the job of an ombudsman?

An ombudsman is a professional who investigates and resolves complaints from individuals regarding organizational or governmental issues, ensuring fairness and accountability. They often work independently, use communication and analytical skills, and may require knowledge of relevant policies or regulations.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in Ombudsman Services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

What are some common challenges faced by professionals working in Ombudsman Services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications does an ombudsman need?

Ombudsman services typically require a bachelor's degree in fields such as law, public administration, or social sciences. Relevant experience in conflict resolution, strong communication skills, and knowledge of the industry or sector they serve are also important. Some positions may prefer or require professional certifications in dispute resolution or ombudsman practices.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, customer service, or advocacy. Strong communication, problem-solving skills, and knowledge of the industry or organization are essential, and some roles may require certification or specialized training. Job opportunities are often found in government agencies, healthcare organizations, or large corporations, with roles requiring a commitment to impartiality and ethical standards.

Is being an ombudsman a good job?

Being an ombudsman is a role focused on resolving complaints and mediating disputes within organizations or industries. It requires strong communication, problem-solving skills, and often involves working with sensitive information. The job can be rewarding for those interested in advocacy and conflict resolution but may involve challenging interactions and a need for impartiality.
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What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Infographic showing various Ombudsman Services job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 76% Part Time, 5% Temporary, and 14% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Long Term Care Ombudsman (Systemic Advocacy)

Long Term Care Ombudsman (Systemic Advocacy)

Michigan Advocacy Program

Lansing, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Salary: Salary starting at $60,000 depending on experience

POSITION: The Michigan Long Term Care Ombudsman Program (MLTCOP) is seeking applicants for an Assistant State Long Term Care Ombudsman to focus on systemic advocacy.

DESCRIPTION OF PROGRAM: The Michigan Long Term Care Ombudsman Program (MLTCOP) is authorized under state and federal law to advocate for residents of nursing homes, homes for the aged, and adult foster care homes and to seek systemic changes that benefit long term care consumers. In addition to the State Long Term Care Ombudsman Program staff, 25 local long term care ombudsman staff, who are housed in local host agencies, work throughout the state to address the needs of long term care residents in their regions. The Michigan Long Term Care Ombudsman Program is housed at the Michigan Elder Justice Initiative (MEJI), a legal services organization that advocates for low income older adults and people with disabilities on issues related to healthcare, benefits, long term care, elder abuse and individual rights.

MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to Michigans low-income residents, Michigans immigrant communities, and seniors through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP).

Michigan Advocacy Program (MAP) is founded on the belief that equal justice is a right, not a privilege. MAPs mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. MAP is committed to anti-racism in all aspects of our work and has an active Diversity, Equity, and Inclusion committee. Visit miadvocacy.org for more information.

RESPONSIBILITIES: The Assistant State Long Term Care Ombudsman (ASLTCO) is a full time position and will provide critically important representation of the program and those we serve through various activities and duties.

  • The ASLTCO through systemic advocacy will identify, monitor, and respond to legislative and regulatory changes with the potential to positively or negatively impact long term care residents including preparing written responses to and providing testimony on proposed changes. The ASLTCO may work in collaboration with the MLTCOP Systemic Advocacy Attorney on projects of shared interest to the MLTCOP.
  • At the direction of the State Long Term Care Ombudsman, the ASLCO will represent the program on task forces, boards, advisory committees and other public forums and collaborate with allies on issues affecting those served by the MLTCOP.
  • The ASLTCO will provide support and coordination to a state-wide resident council including preparing meeting notices, hosting virtual meetings, and offering support to facilitate the meetings. At the direction of the council, the ASLTCO may coordinate guest speakers for council meetings, arrange for members to provide testimony or feedback on legislation or proposed policy changes, or connect council members with the media for special interest stories or investigative reports.
  • The ASLTCO will coordinate the MLTCOP culture change efforts through monthly meetings of interested residents, providers, ombudsmen, surveyors, and other parties. This will include at a minimum the development of the agenda, coordination with guest speakers, maintenance of minutes from the meetings, and distribution of best practices identified by the culture change members.
  • The ASLTCO will investigate concerns brought before the program related to local or volunteer ombudsmen in accordance with program policies and procedures.
  • The ASLTCO will also offer support to the ASLTCO for Quality Assurance with volunteer recruitment and management, community education, and staff training.
  • Other tasks as assigned by the State Long Term Care Ombudsman.


QUALIFICATIONS: Applicants must be skilled in use of Microsoft programs (namely Word, Excel, PowerPoint, and Publisher), Google Drive, Zoom, Adobe and be comfortable using technology generally. Applicants must possess excellent communication, analytical and problem-solving skills and can work both independently and as a part of a team. Applicants must understand and apply statutory and regulatory provision to provide analysis including impact assessment of proposed regulatory and legislative changes. Applicants must have excellent attention to detail, great time management skills, and an ability to be flexible while working on multiple tasks at once. Applicants must be comfortable representing the MLTCOP in public forums and before the legislative body. Applicants must have reliable transportation and the ability, when necessary, to travel across the state. A Bachelors Degree or commensurate educational and professional experience in the field of health care, public policy, long term care, human services, social work or a related field is required. Long term care ombudsman experience is strongly preferred.

BENEFITS: This is a full-time position with a salary starting at $60,000 based on years of relevant experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take an annual $1,500 payout in addition to the base salary paid over the course of the year. MAP also has a generous leave policy allowing staff to accrue 3 weeks paid vacation the first year and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.

TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: https://miadvocacy.bamboohr.com/careers/179. Applications will be reviewed on a rolling basis until the position is filled.

MSAS/MLTCOP is an equal opportunity employer committed to diversity and inclusion in the workplace.