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Ombudsman Services Jobs (NOW HIRING)

Cornell University

Assistant Ombuds

Ithaca, NY · On-site

Provide referrals to other University or community resources and support services. Outreach * Participate in resource fairs. Update Ombuds Office website. Update and distribute brochures and other ...

Neiu

University Ombuds

Chicago, IL · On-site

Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.

Harvard University

Ombuds I

Cambridge, MA · Hybrid

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

The Pennsylvania State University

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to ... The Ombuds Office will develop and implement a structured process for selecting ombuds ...

Harvard University

Ombuds I

Cambridge, MA · On-site

$59/hr

The Ombuds Office provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work ...

Inglis

Social Services Coordinator

Philadelphia, PA · On-site

$55K - $72K/yr

Inform residents of Ombudsman services when needed. * Schedules and facilitate family meetings as needed. * Informs residents and families of services to assist with completion of Advanced Directives ...

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Ombudsman Services information

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$37.5K

$76.2K

$125.5K

How much do ombudsman services jobs pay per year?

As of Aug 7, 2026, the average yearly pay for ombudsman services in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are ombudsman services?

Ombudsman Services are independent organizations that help resolve complaints and disputes between consumers and businesses or public services. They provide a free, impartial, and confidential service, ensuring fair treatment for all parties involved. Ombudsman Services investigate complaints, make recommendations, and can require organizations to take action if they find in favor of the consumer. Their goal is to offer a straightforward way for people to have their issues reviewed without going to court.

What is the difference between Ombudsman Services vs Customer Service Representative?

AspectOmbudsman ServicesCustomer Service Representative
Required credentialsVaries; often relevant experience or certifications in dispute resolutionHigh school diploma or equivalent; customer service training
Work environmentDispute resolution settings, often in regulated industriesCall centers, retail, or office environments
Employer and industry usageRegulated sectors like finance, utilities, telecomsBroadly across retail, hospitality, and service industries
Common search and comparison intentUnderstanding roles in dispute resolution and consumer protectionCustomer support and service roles

Ombudsman Services focus on resolving disputes between consumers and organizations, often requiring specialized knowledge in dispute resolution. Customer Service Representatives handle customer inquiries and support, typically with less emphasis on formal dispute resolution. While both roles involve assisting consumers, Ombudsman Services are more specialized in mediating conflicts within regulated industries.

What are the key skills and qualifications needed to thrive in ombudsman services, and why are they important?

To thrive in Ombudsman Services, a strong background in conflict resolution, investigative skills, and knowledge of relevant laws or regulations is essential, often supported by a degree in law, public administration, or a related field. Familiarity with case management systems, complaint tracking software, and data analysis tools is typically required. Exceptional interpersonal skills, impartiality, and effective communication help professionals build trust and navigate sensitive disputes. These skills ensure fair, transparent, and efficient resolution of complaints, maintaining public trust and organizational accountability.

Do ombudsman services get paid in the United States?

Ombudsman services in the United States are typically provided by government agencies, organizations, or private entities, and the individuals working as ombudsmen are usually paid employees or contractors. Compensation varies depending on the employer, with some ombudsmen earning salaries or hourly wages, and others working on a volunteer basis in certain settings. Most professional ombudsmen have relevant training and may hold certifications, and their pay reflects their experience and the sector they serve in.

What degree do you need to become an ombudsman services?

To become an ombudsman, a bachelor's degree in fields such as law, public administration, or social sciences is typically required. Relevant experience, strong communication skills, and knowledge of the industry or sector are also important for the role.

What are some common challenges faced by professionals working in ombudsman services, and how are they typically addressed?

Professionals in Ombudsman Services often encounter challenges such as managing complex complaints, handling sensitive issues with impartiality, and maintaining confidentiality. Balancing the needs of the complainant with the organization's policies requires strong communication and conflict resolution skills. These challenges are typically addressed through ongoing training in mediation, a supportive team environment, and clear protocols for case management. Collaboration with colleagues and regular supervision meetings also help ensure consistency and emotional support.

What qualifications do you need to be an ombudsman services?

To work as an ombudsman, candidates typically need a bachelor's degree in fields such as law, public administration, or a related area. Strong communication, conflict resolution skills, and experience in dispute resolution or customer service are also important; some roles may require relevant certifications or professional training in mediation or arbitration.

Is being an ombudsman services a good job?

Ombudsman services involve investigating and resolving complaints between consumers and organizations, often requiring strong communication, problem-solving, and impartiality skills. The job can offer stable employment with opportunities in government agencies, healthcare, finance, and other sectors, and may require relevant certifications or experience. Job satisfaction depends on individual interests in advocacy and conflict resolution.
More about Ombudsman Services jobs
What cities are hiring for Ombudsman Services jobs? Cities with the most Ombudsman Services job openings:
What states have the most Ombudsman Services jobs? States with the most job openings for Ombudsman Services jobs include:
What job categories do people searching Ombudsman Services jobs look for? The top searched job categories for Ombudsman Services jobs are:
Ombudsman Services jobs near you
Infographic showing various Ombudsman Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

University Ombuds

Northeastern Illinois University

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
The University Ombuds is a designated impartial individual who informally and confidentially assists University employees and students in dealing with concerns or issues. The Ombuds helps employees and students by listening to concerns, clarifying issues, reviewing and developing options for managing or resolving their concerns, and providing information and referrals. The Ombuds also coaches' employees and students on oral and written communications related to employee and/or student matters and in handling conflicts; informally mediates between parties in conflict; facilitates meetings and discussions; and conducts conflict management related workshops. Additionally, the Ombuds is required to engage in outreach to employees and students about the role of the University Ombuds as well as to collaborate and develop good working relationships with administrators, faculty, staff, and students across the University. The University Ombuds supplements, but does not replace, the University's existing resources for employees and students. The Ombuds does not provide legal advice or psychological counseling. The Ombuds will not act as an advocate for any party in a dispute, nor will the Ombuds act as a representative for the University administration or parties who visit or consult the Ombuds Office. The Ombuds also does not conduct formal investigations, make decisions about complaints, establish or change policies, or serve as an agent for the University in receiving notices of complaints. The Ombuds, however, is required to report anonymous trend data and Ombuds Office use; provide early warning of new areas of organizational concern; can make recommendations to improve the University; and can act as an advocate for healthy and effective campus conflict resolution.
Job Description:
  • The Ombuds' major function is providing confidential, informal, and impartial assistance to University employees and students by listening to concerns, clarifying issues; reviewing and developing options for managing or resolving their concerns; and providing information and referrals.
  • Coaching employees and students on oral and written communications related to employee and/or student matters and on handling conflicts.
  • Informal mediation between employees and students in conflict; facilitating meetings and discussions.
  • Designing and conducting conflict management related workshops for the University community.
  • Engaging in regular outreach to employees and students about the role of the Ombuds as well as collaborating and developing good working relationships with administrators, faculty, staff, and students across the University.
  • Tracking trend data anonymously on the use of the Ombuds Office and concerns of employees and students; providing early warning of new areas of organizational concern and need for systemic improvements; and making recommendations to improve the University. Write Annual Report containing this information.
  • Serving as a campus resource for officials in formulating or modifying policy and procedures; identifying issues that may surface as a result of any gaps between stated University goals and University practices.
  • Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs, outreach resources, and annual reports, ensuring content is clear, accessible, and non-identifying.
  • Formulating, managing, and monitoring the overall goals, direction, programs and budget of the Ombuds Office. Supervise office staff or interns, if applicable.
  • Ensuring that the integrity of the Ombuds Office is maintained through independence, impartiality, confidentiality, fair processes, and timely attention to the resolution of issues, while demonstrating treatment of individuals with dignity and respect.

OTHER INFORMATION:
This is a University leadership position that requires regular in-person/on-campus attendance to meet the needs of the University and to foster strong and collaborative interactions across the University.
Minimal Qualifications:
  • Thirty hours of mediation training required. Completion of the International Ombudsman Association Certification or IOAC Course Foundations of Organizational Ombudsman Practice within six months of the first day of University employment. A minimum of a Masters or Professional Degree in related field.
  • Outstanding communication, organizational, listening, and coaching skills. Ability to communicate effectively with individuals at all levels within the University. Must be able to maintain confidentiality and remain impartial. A strong background knowledge/experience with individual and group behavior matters. Proven history in resolving conflicts in a diverse environment.
  • Demonstrated experience working in or supporting diverse communities, with the ability to navigate complex interpersonal and institutional dynamics in a higher-education environment while maintaining neutrality, cultural responsiveness, and respect for all parties.
  • Effective presentation and training skills. Ability to self-start and work independently. Must know and adhere to the Code of Ethics and Standards of Practice of the International Ombudsman Association.

This position requires a background check.
Salary Range
$115,000 - $125,000
Benefits
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.
Transcripts
Copies of unofficial transcripts are accepted; however, official transcripts for all earned degrees will be required of candidates selected for final interviews.
Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.

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