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Ombudsman Jobs (NOW HIRING)

Colorado Judicial Branch

Deputy Ombudsman

Denver, CO · On-site

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

State of Colorado

Deputy Ombudsman***Hybrid

Denver, CO · On-site

$12.92K - $14.17K/mo

Office of Colorado's Child Protection Ombudsman Opening Date: 05/14/2026 Closing Date: 6/5/2026 11:59 PM Mountain FLSA: Determined by Position Primary Physical Work Address: Ralph Carr Judicial ...

Colorado Judicial Branch

Deputy Ombudsman

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency:Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location:Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

State of Colorado

Deputy Ombudsman***Hybrid

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

State of Colorado

Deputy Ombudsman***Hybrid

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4.36K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

Texas Workforce Commission

Ombudsman (Austin)

Austin, TX · On-site

$4.36K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

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$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of May 28, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

More about Ombudsman jobs
What cities are hiring for Ombudsman jobs? Cities with the most Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
Who are the top companies hiring for Ombudsman jobs? The top employers for Ombudsman jobs are:
What states have the most Ombudsman jobs? States with the most job openings for Ombudsman jobs include:
What job categories do people searching Ombudsman jobs look for? The top searched job categories for Ombudsman jobs are:
What are popular job titles related to Ombudsman jobs? For Ombudsman jobs, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,231 per year, or $36.6 per hour.