ZipRecruiter

Log In

1

Ombudsman Jobs (NOW HIRING)

Mindlance

Ombudsman Specialist

Washington, DC · On-site

$30 - $32/hr

Job Title: Ombudsman Specialist Job Category: Professional Services Industry: Not for Profit - Charitable Job Location: Washington, DC Zip Code: 20049 Top 3/5 Skills: Escalation & Resolution ...

TWC Business Unit

Ombudsman (Austin)

Austin, TX · On-site

$4.3K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

The Consortium, Inc.

Ombudsman Specialist

Washington, DC · On-site

$30/hr

Ombudsman Specialist Hybrid Schedule (3 days onsite / 2 days remote) The Ombudsman Specialist manages highly sensitive and potentially volatile escalated communications on behalf of Senior Leadership.

Montana

Ombudsman Program Manager (37649)

Helena, MT

$55K - $75K/yr

The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs. This position will represent the interests of the ...

next page

Showing results 1-20

All JobsOmbudsman Jobs

Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of Jul 20, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What qualifications does an ombudsman need?

An ombudsman typically needs a bachelor's degree in a relevant field such as law, public administration, or social sciences. Experience in conflict resolution, strong communication skills, and knowledge of the organization or sector they serve are also important qualifications. Some roles may require certification or specialized training in mediation or dispute resolution.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization they oversee. The role requires strong communication skills and knowledge of relevant policies or regulations.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.

How do you get a job as an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences, along with experience in conflict resolution, advocacy, or customer service. Strong communication, problem-solving skills, and knowledge of the organization or sector are essential, and some roles may require certification or specialized training in mediation or dispute resolution.
More about Ombudsman jobs
What cities are hiring for Ombudsman jobs? Cities with the most Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
Who are the top companies hiring for Ombudsman jobs? The top employers for Ombudsman jobs are:
What states have the most Ombudsman jobs? States with the most job openings for Ombudsman jobs include:
What job categories do people searching Ombudsman jobs look for? The top searched job categories for Ombudsman jobs are:
What are popular job titles related to Ombudsman jobs? For Ombudsman jobs, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Long Term Ombudsman Program Advocate (Full Time)

Long Term Ombudsman Program Advocate (Full Time)

Catholic Charities of the Diocese of Albany

Schenectady, NY • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Are you Ready to Launch Your Career? ????

Join us in our mission as a Long Term Ombudsman Program Advocate at Catholic Charities of Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Long Term Ombudsman Program Advocate, you will play a pivotal role in individuals' lives, making a significant impact through:

• Directs supervision of Ombudsman volunteers within assigned geographic region

• Responds to resident issues and concerns, as necessary including completing complaint activity and investigation

• Participates in ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program's need to recruit Ombudsman volunteers

• Enters all required program reports/documentation into state database system in a timely basis


Long Term Ombudsman Program Advocate Minimum Salary: $ 25.00/hour

Long Term Ombudsman Program Advocate Maximum Salary: $ 25.00/hour

Long Term Ombudsman Program Advocate: Monday - Friday 8:30AM - 4:00PM (35 hours per week)


Qualifications:

  • Associate's Degree in Human Services, or related field.
  • 3-5 years of experience in related field

We value work-life balance and offer some stellar benefits:

  • For benefit-eligible positions:
    • Health/Dental/Vision/Life Insurance
    • Retirement planning options
    • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
    • Click here for our Benefits Brochure
  • Employee Assistance Program
  • Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
  • Exciting referral bonuses
  • Ongoing training and development
  • Recognition and Awards
  • Career Growth
  • A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)