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Ombudsman Jobs (NOW HIRING)

Deputy Ombudsman

Denver, CO · On-site

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

Deputy Ombudsman***Hybrid

Denver, CO · On-site

$12.92K - $14.17K/mo

Office of Colorado's Child Protection Ombudsman Opening Date: 05/14/2026 Closing Date: 6/5/2026 11:59 PM Mountain FLSA: Determined by Position Primary Physical Work Address: Ralph Carr Judicial ...

Deputy Ombudsman

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency:Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location:Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

Deputy Ombudsman***Hybrid

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

Deputy Ombudsman***Hybrid

Denver, CO · Hybrid

$155K - $170K/yr

Deputy Ombudsman Agency: Office of the Colorado Child Protection Ombudsman Status: Full-Time FLSA: Exempt Location: Denver, Colorado, Hybrid Reports to: Child Protection Ombudsman (Chief Executive ...

Ombudsman (Austin)

Austin, TX · On-site

$4.36K/mo

The Ombudsman I performs routine (journey-level) mediation and customer assistance work to help resolve concerns, disputes, and complaints related to TWC programs and services. Work is performed ...

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Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of May 28, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What cities are hiring for Ombudsman jobs? Cities with the most Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
Who are the top companies hiring for Ombudsman jobs? The top employers for Ombudsman jobs are:
What states have the most Ombudsman jobs? States with the most job openings for Ombudsman jobs include:
Infographic showing various Ombudsman job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Aging Services Ombudsman-Developmental Disabilities Division

Son

Scottsbluff, NE

$22.62/hr

Full-time

Life, Retirement, PTO

Posted 5 days ago


Job description

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25


Location:

Gering, NE, Scottsbluff, NE


Hiring Rate:

$22.617


Job Posting:

JR2026-00026408 Aging Services Ombudsman-Developmental Disabilities Division (Open)


Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

06-03-2026


Job Description:

Are you passionate about advocating for others and making a meaningful difference in the lives of vulnerable adults? The Nebraska Department of Health and Human Services is seeking a compassionate, motivated professional to join our team as an Aging Services Ombudsman. In this role, you will help protect the rights, dignity, health, and quality of life of individuals residing in long-term care settings while supporting DHHS' mission of helping Nebraskans live better lives. If you are a strong communicator, problem-solver, and advocate who thrives on helping others, we encourage you to apply!


Examples of Work

What You'll Do:

  • Advocate for the rights, dignity, and interests of residents living in long-term care facilities, including nursing homes, assisted living facilities, and adult care homes.
  • Investigate, mediate, and resolve complaints made by residents, families, or other stakeholders regarding resident care, safety, welfare, and rights.
  • Work collaboratively with residents and families to develop action plans and empower them to actively participate in decisions affecting their care and quality of life.
  • Provide information, resources, and support services to residents, families, and facility staff regarding resident rights and long-term care services.
  • Maintain a regular presence in long-term care facilities to ensure residents have timely access to Ombudsman services and receive prompt responses to concerns and complaints.
  • Mediate disputes between residents, families, and facility staff to promote fair, respectful, and resident-centered resolutions.
  • Maintain accurate and confidential records of complaints, investigations, case activities, and outcomes in compliance with applicable laws, regulations, and program standards.
  • Collect and report program data and information to the State Long-Term Care Ombudsman and the State Unit on Aging.
  • Recruit and provide training and support to Ombudsman volunteers.
  • Collaborate with long-term care facilities, government agencies, advocacy organizations, legal services, and community partners to address concerns impacting residents.
  • Advocate for systemic improvements in laws, policies, regulations, and practices to strengthen resident protections and improve the quality of long-term care services.
  • Participate in ongoing training and professional development activities to remain current on long-term care regulations, resident rights, and best practices in advocacy.

    Requirements /Qualification

    Minimum Qualifications: General guidelines can include post high school coursework in behavioral or social sciences and independent work experience in social/human services.

    Preferred Qualifications:

    • Bachelor's degree in social work, healthcare administration, gerontology or other human services field is preferred, Equivalent work experience may be substituted for degree. Related coursework, training and/or education may substitute for the bachelor's degree on a year-for-year basis. Relevant experience may include aging services or work in disability services.
    • Experience in leadership and program management skills, and training employees or volunteers.
    • Experience or knowledge working with older adults or individuals with disabilities in a long-term care setting.
    • Knowledge of residential long-term care and gerontology and aging programs.
    • Knowledge of long-term care regulatory systems and the survey process.
    • Consumer oriented public policy advocacy skills
    • Knowledge of individual and systems advocacy processes and procedures.
    • Problem solving, mediation, compliant resolution skills,
    • Strong verbal, listening, and written communication skills.
    • An understanding of long-term care issues;
    • Experience in the fields of aging and health care;
    • Worked with and been involved in volunteer programs

    Other: This position will require travel up to 50% of the time, therefore one must possess a valid driver's license and reliable transportation for travel to long-term care facilities. Successful completion of background checks and any other screenings required by regulatory agencies or employers. Willingness to work flexible hours, including evenings and weekends, as needed to respond to emergencies or address resident concerns.


    Knowledge, Skills & Abilities:

    Knowledge of:

    • Resident rights and advocacy practices within long-term care settings.
    • State and federal laws, regulations, and policies related to long-term care facilities and vulnerable adults.
    • Conflict resolution, mediation, and investigative practices.
    • Community resources and support services available to aging adults and individuals with disabilities.
    • Confidentiality requirements and documentation standards.

    Skill in:

    • Building professional relationships with residents, families, providers, and community partners.
    • Investigating concerns and gathering relevant information objectively and thoroughly.
    • Problem-solving, mediation, and conflict resolution.
    • Written and verbal communication, including preparing reports and maintaining accurate case documentation.
    • Time management, organization, and prioritizing multiple responsibilities.

    Ability to:

    • Advocate effectively for vulnerable individuals while maintaining professionalism and neutrality.
    • Communicate sensitively and effectively with individuals from diverse backgrounds and varying levels of ability.
    • Work independently and exercise sound judgment in complex or sensitive situations.
    • Interpret and apply laws, regulations, policies, and procedures.
    • Maintain confidentiality and handle sensitive information appropriately.
    • Travel as needed to long-term care facilities and community locations.


    If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/


    Benefits

    We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
    Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

    Equal Opportunity Statement

    The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.