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How much do live chat manager jobs pay per year?

As of Jun 2, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
More about Live Chat Manager jobs
What cities are hiring for Live Chat Manager jobs? Cities with the most Live Chat Manager job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
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Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Internet Manager

Berglund Luxury Auto Lynchburg

Lynchburg, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Berglund Luxury Lynchburg is looking for a results-driven, customer-oriented person to join our team as the Internet Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.  

Job Summary:

As the Internet Manager, you will play a key role in our dealership's success by managing our online presence, responding to internet leads, and ensuring a seamless online-to-showroom experience for our customers. You will be responsible for optimizing our online marketing efforts and implementing strategies to drive traffic to our website and showroom.

Benefits:

  • Ongoing training and professional development.
  • Career advancement opportunities.
  • Paid time off.
  • No work Sundays.
  • Health, dental, vision, life, and disability benefits.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases and service.
  • A positive and collaborative work environment.

Key Responsibilities:

  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates, providing exceptional customer service.
  • Establish follow-up schedule with sales appointments and with leads that are not ready to make an appointment or a no-show.
  • Provide customers with initial product information & direct them to the appropriate dealership resources.
  • Present initial financing options based on customer needs.
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.

Qualifications:

  • Prior sales / customer service experience preferred.
  • Prior luxury automotive experience is a plus.
  • Excellent communication and customer service skills.
  • Attention to detail and organizational skills.
  • Strong computer & phone skills (Internet, MS Outlook, CRM).
  • Professional.
  • Strong work ethic.
  • Minimum high school diploma or equivalent required.
  • Valid driver's license and a clean driving record.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

Apply