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Live Chat Manager Jobs (NOW HIRING)

Foundever

$17.50/hr

Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ... Internal growth opportunity, 93% of our management team is promoted from within * Employee ...

LPL Financial

Digital Manager, Service Center

Fort Mill, SC · On-site

$66K - $111K/yr

As a Digital Services Manager at LPL Financial, you'll play a pivotal role in our Service Center ... Establish productive relationships with key business partners, including live chat product and tech ...

LPL Financial

Digital Manager, Service Center

Tempe, AZ · On-site +1

$66K - $111K/yr

As a Digital Services Manager at LPL Financial, you'll play a pivotal role in our Service Center ... Establish productive relationships with key business partners, including live chat product and tech ...

LPL Financial

Digital Manager, Service Center

Fort Mill, SC · On-site +1

$66K - $111K/yr

As a Digital Services Manager at LPL Financial, you'll play a pivotal role in our Service Center ... Establish productive relationships with key business partners, including live chat product and tech ...

carnegie

... live chat. Provide day-to-day leadership and supervision to Customer Relations staff while ... Manage and maintain weekly call center staff schedules, break schedules, and daily staffing ...

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K/yr

Manager, Customer Relations Department: Ticketing Services Title of Position: Manager, Customer ... Provide customer support across phone, live chat, and email in an omni-channel contact center ...

Empower AI Inc.

Technology Manager

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

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Live Chat Manager information

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$61.4K

$102.5K

How much do live chat manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

More about Live Chat Manager jobs
What cities are hiring for Live Chat Manager jobs? Cities with the most Live Chat Manager job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat Manager jobs? States with the most job openings for Live Chat Manager jobs include:
What job categories do people searching Live Chat Manager jobs look for? The top searched job categories for Live Chat Manager jobs are:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Digital Sales Chat Representative

Foundever

On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Digital Sales Chat Representative

As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You'll deliver a customer-focused experience while meeting quality and compliance standards. 

This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment. 

Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901

Why You Should Join Us
  • $17.50/hr + commissions 
  • Join a supportive community focused on engagement and recognition 
  • Hands-on paid training, as well as ongoing job-specific training 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Employee discounts and referral bonuses
What We Are Looking For
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 
Key Skills
  • Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate) 
  • Strong written communication and active listening, with the ability to build rapport through chat 
  • Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately 
  • Problem-solving and needs assessment in a fast-paced environment 
  • Accurate documentation and attention to detail to support order accuracy 
  • Customer-focused approach with empathy and professionalism 
  • Able to efficiently navigate between screens and multiple systems while managing chat volume 
  • Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful 
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Friendly 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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