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Live Chat Manager Jobs (NOW HIRING)

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

This is a remote position. Summary: We are seeking a proactive and customer-focused Online Chat Representative to join our dynamic support team. In this role, you will serve as the primary digital

SS&C

Manager, Investor Services - PA2026Q2GCC036-

OR · Remote

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial

Foundever

$17.50/hr

Digital Sales Chat Representative As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and

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$23K

$61.4K

$102.5K

How much do live chat manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

More about Live Chat Manager jobs
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Live Chat Manager jobs near you
Chat Customer Representative - Remote

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Posted 9 days ago

Job description

Chat Customer Representative - Remote

New York, New York, United States Or refer someone

We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed

Key Responsibilities:

  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Work Location: Remote USA Only

Or refer someone

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