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Live Chat Manager Jobs in Kansas (NOW HIRING)

Helpside

HR Representative

Overland Park, KS · On-site

Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and complete unemployment insurance claims * Manage and complete incoming HR paperwork & mail * Oversee E ...

Helpside

HR Representative

Overland Park, KS

Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and complete unemployment insurance claims * Manage and complete incoming HR paperwork & mail * Oversee E ...

Helpside

HR Representative

Overland Park, KS · On-site

Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and complete unemployment insurance claims * Manage and complete incoming HR paperwork & mail * Oversee E ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

Armed Forces Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

Armed Forces Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS

$15.25 - $20.75/hr

Client interactions will be handled through direct video, phone, email, live chat and other ... The agent will work as part of a team under the direction of the center manager and assigned team ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

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Live Chat Manager information

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Kansas? The most popular types of Live Chat jobs in Kansas are:
What are popular job titles related to Live Chat Manager jobs in Kansas? For Live Chat Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Kansas look for? The top searched job categories for Live Chat Manager jobs in Kansas are:
What cities in Kansas are hiring for Live Chat Manager jobs? Cities in Kansas with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Kansas as of August 2026, with employment types broken down into 91% Full Time, 5% Temporary, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution.

HR Representative

Helpside

Overland Park, KS • On-site

Full-time

Posted 19 days ago

Job description

HR Representative
ABOUT HELPSIDE
For more than 30 years, we have collaborated with and supported small to medium-sized businesses by providing Payroll, HR, Workers' Compensation, and Benefits solutions. Our goal is to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration.
POSITION OVERVIEW
The HR Representative is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.
WHAT WE ARE LOOKING FOR
  • Answer all incoming client calls, e-mails, and attend to a "live chat" function
  • Oversee and complete unemployment insurance claims
  • Manage and complete incoming HR paperwork & mail
  • Oversee E-Verify & I-9 process
  • Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

KNOWLEDGE/SKILLS
  • Quick and accurate entry of required documentation
  • Strong verbal and written communication skills
  • Demonstrate knowledge and effectively use customer service techniques
  • Proficient in Microsoft Office
  • Monitors own work to ensure professional quality and punctuality

JOB REQUIREMENTS
  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • 1-2 years' experience working in an office setting preferred

Job Type: Full-Time In Office (40 Hours/Week)
Job Location: Overland Park, KS

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