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Live Chat Manager Jobs in Kansas (NOW HIRING)

Helpside

HR Representative

Overland Park, KS · On-site

Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and complete unemployment insurance claims * Manage and complete incoming HR paperwork & mail * Oversee E ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$15.75 - $21.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

Ideatek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

Ideatek Telcom LLC

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

TapMango

$14.25 - $18.75/hr

Respond to, manage, and resolve support requests via live chat, email, and phone channels * Acquire the role of a marketing and business consultant to provide feedback to clients that fits their ...

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Live Chat Manager information

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Kansas?

The most popular types of Live Chat jobs in Kansas are:

What are popular job titles related to Live Chat Manager jobs in Kansas?

For Live Chat Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Kansas look for?

The top searched job categories for Live Chat Manager jobs in Kansas are:

What cities in Kansas are hiring for Live Chat Manager jobs?

Cities in Kansas with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Kansas as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 89% In-person, and 11% Remote job distribution.

HR Representative

Helpside

Overland Park, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

For more than 30 years, we have collaborated with and supported small to medium-sized businesses by providing Payroll, HR, Workers’ Compensation, and Benefits solutions. Our goal is to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration.

SUMMARY

This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.

WHAT WE ARE LOOKING FOR:

  • Answer all incoming client calls, e-mails, and attend to a “live chat” function
  • Oversee and complete unemployment insurance claims
  • Manage and complete incoming HR paperwork & mail
  • Oversee E-Verify & I-9 process
  • Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

KNOWLEDGE/SKILLS/ABILITIES

  • Quick and accurate entry of required documentation
  • Strong verbal and written communication skills, Spanish speaking preferred
  • Demonstrate knowledge and effectively use customer service techniques
  • Problem solving skills in intense and emotional situations
  • Sense of integrity to uphold organizational values
  • Proficient in Microsoft Office
  • Monitors own work to ensure professional quality and punctuality
  • Provide unsurpassed customer service to our clients

JOB REQUIREMENTS

  • High school diploma or equivalent required
  • Bachelors degree or current student preferred
  • 1-2 years’ experience working in an office setting preferred

GREAT THINGS THAT COME WITH WORKING HERE:

Helpside employees have many perks to the job such as:

  • Health insurance 100% paid by employer (for both employee and family!)
  • Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, critical illness, etc.
  • 401(k) with company match
  • Paid holidays
  • Paid time off
  • Great company culture
  • Fun company events

Job Type: Full-Time In Office (40 Hours/Week)

Job Location : Lindon, Utah

JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS, AND HELPSIDE SUCCEED!

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