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Live Chat Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

AppleOne

Call Center Representative

Overland Park, KS

$18/hr

This role is ideal for a customer-focused professional who enjoys solving problems, communicating clearly, and providing a positive experience through phone, email, and live chat support. The Call ...

Helpside

HR Representative

Overland Park, KS · On-site

Our goal is to support our clients in such a way that they can continue to grow their businesses ... Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and ...

Helpside

HR Representative

Overland Park, KS

Our goal is to support our clients in such a way that they can continue to grow their businesses ... Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and ...

Soleran

Client Support Representative

Overland Park, KS · On-site

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

Soleran

Client Support Representative

Overland Park, KS · On-site

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

Armed Forces Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Armed Forces Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

Academy Bank

$15.50 - $21/hr

... live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Kansas

Live Chat Support information

See Kansas salary details

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How much do live chat support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for live chat support in Kansas is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Kansas? The most popular types of Live Chat Support jobs in Kansas are:
What are popular job titles related to Live Chat Support jobs in Kansas? For Live Chat Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Kansas look for? The top searched job categories for Live Chat Support jobs in Kansas are:
What cities in Kansas are hiring for Live Chat Support jobs? Cities in Kansas with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Kansas as of July 2026, with employment types broken down into 55% Full Time, 11% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $46,431 per year, or $22.3 per hour.
Customer Support Specialist

Customer Support Specialist

BASYS Processing

Lenexa, KS • On-site

$16.75 - $22.50/hr

Full-time

Posted 11 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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