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Home Based Chat Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

... right at home here. We personalize payments and elevate service so our clients can grow with ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

... right at home here. We personalize payments and elevate service so our clients can grow with ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

If youre energized by meaningful work and motivated to make a real impact, youll feel right at home ... live chat feature to provide live chat support Additional Responsibilities * Identifies and ...

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

This group will provide 7 days of support each week (5am-9pm PT) Phone, chat and Slack EOE AA M/F ... Job Type & Location This is a Contract position based out of Kansas City, KS. Pay and Benefits The ...

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All JobsHome Based Chat Support JobsHome Based Chat Support Jobs in Kansas

Home Based Chat Support information

See Kansas salary details

$12

$23

$39

How much do home based chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for home based chat support in Kansas is $23.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a home based chat support?

A Home Based Chat Support job involves assisting customers via chat or messaging platforms from a remote location. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing product or service information. This role requires strong communication skills, multitasking ability, and proficiency in typing. It is commonly offered by e-commerce sites, tech companies, and service providers. Many positions offer flexible schedules, making them ideal for those seeking work-from-home opportunities.

What does a home based chat support do?

A typical day for a Home Based Chat Support professional involves logging into chat platforms, responding to customer inquiries in real time, and documenting interactions using designated software tools. You may handle multiple chats at once, address product or service questions, troubleshoot basic issues, and escalate more complex cases when necessary. While most of the communication is text-based, you’ll work closely with supervisors and teammates via digital channels to coordinate responses and share updates. The schedule may vary, with some roles offering flexible shifts or requiring weekend and evening availability. This environment allows for focused work with clear performance metrics, giving you opportunities to develop customer service and technical skills over time.

What are the key skills and qualifications needed to thrive in home based chat support, and why are they important?

To thrive as a Home Based Chat Support professional, you should have strong written communication skills, fast and accurate typing abilities, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and basic troubleshooting tools is often required. Patience, problem-solving skills, and the ability to multitask effectively are soft skills that help individuals excel in this role. These competencies are important for efficiently resolving customer inquiries, providing a positive user experience, and managing multiple conversations simultaneously in a remote, digital environment.

Are remote home based chat support jobs legit?

Remote home based chat support jobs are legitimate positions offered by reputable companies that involve assisting customers via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and ensure clear job descriptions before accepting offers.

How do you become a home based chat support agent?

To become a home based chat support agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or customer service software. Many employers require prior customer service experience and a reliable internet connection, and some may prefer certifications in customer support or related fields.

What are the most commonly searched types of Chat Support jobs in Kansas?

The most popular types of Chat Support jobs in Kansas are:

What are popular job titles related to Home Based Chat Support jobs in Kansas?

For Home Based Chat Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Home Based Chat Support jobs in Kansas look for?

The top searched job categories for Home Based Chat Support jobs in Kansas are:

What cities in Kansas are hiring for Home Based Chat Support jobs?

Cities in Kansas with the most Home Based Chat Support job openings:

Home Based Chat Support jobs near you
Infographic showing various Home Based Chat Support job openings in Kansas as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $48,320 per year, or $23.2 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • Hybrid

$16.75 - $22.50/hr

Full-time

Re-posted 22 hours ago

Job description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

  • Associate’s or Bachelor’s Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.