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Amazon Live Chat Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

TapMango

$14.25 - $18.75/hr

Respond to, manage, and resolve support requests via live chat, email, and phone channels * Acquire the role of a marketing and business consultant to provide feedback to clients that fits their ...

Helpside

HR Representative

Overland Park, KS · On-site

Our goal is to support our clients in such a way that they can continue to grow their businesses ... Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and ...

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end ...

Soleran

Client Support Representative

Overland Park, KS · On-site

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

Soleran

Client Support Representative

Overland Park, KS

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$15.75 - $21.50/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

Ideatek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

Ideatek Telcom LLC

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

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Amazon Live Chat Support information

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How much do amazon live chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for amazon live chat support in Kansas is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Familiarity with Amazon's systems and a flexible schedule are also beneficial for this role.

What are popular job titles related to Amazon Live Chat Support jobs in Kansas?

For Amazon Live Chat Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Kansas look for?

The top searched job categories for Amazon Live Chat Support jobs in Kansas are:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Kansas as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 69% In-person, 9% Hybrid, and 22% Remote job distribution, with an average salary of $46,431 per year, or $22.3 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • On-site

$17 - $22.75/hr

Full-time

Re-posted 10 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants� Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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