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Director Customer Support Jobs in Kansas (NOW HIRING)

Synectics

Customer Service Support

Wichita, KS · On-site

$16.75 - $21.50/hr

* The Customer Service Support 1 - Customer Enabling will support routine customer enabling ... as directed. * Assist in updating internal stakeholders on order status and any issues. * Support ...

Omni Inclusive

Customer Service Support Lv2

Olathe, KS · On-site

$16.50 - $21/hr

Customer Service Generalist Schedule: Monday through Friday: 8:00-4:30 PM CST; 30 minute lunch ... as directed. * Assist in updating internal stakeholders on order status and any issues. * Support ...

Steadily

Client Experience Leader

Overland Park, KS · On-site

Senior Director, Customer Support Our Client Experience team's core mandate is to deliver world-class, end-to-end experiences for our users that drive brand loyalty and retention. We're hiring a ...

Rank 1 Marketing

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

... customer support to work as part of our team. Customer Service Representatives will receive ... Direct customer interaction to promote products & services * Participate in daily training sessions ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Kansas

Director Customer Support information

See Kansas salary details

$34.8K

$110K

$175.2K

How much do director customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer support in Kansas is $109,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,700.00 and $131,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Kansas? The most popular types of Customer Support jobs in Kansas are:
What are popular job titles related to Director Customer Support jobs in Kansas? For Director Customer Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Kansas look for? The top searched job categories for Director Customer Support jobs in Kansas are:
What cities in Kansas are hiring for Director Customer Support jobs? Cities in Kansas with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $109,999 per year, or $52.9 per hour.

Customer Support Representative - Leoti

American Implement

Leoti, KS • On-site

$55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

American Implement is seeking a
Customer Support Representative
to serve our dealerships in Leoti, Kansas and Syracuse, Kansas.
The Customer Support Rep (CSR) serves as a direct point of contact for customers on behalf of the company to ensure customer satisfaction. Develops and maintains customer relationships that will enhance loyalty with the company. Promotes the sale of company products and services to increase new and existing business, focusing on the customer experience and aftermarket services. Applications accepted on an ongoing basis until position is filled. EOE.
COMPENSATION:
  • Base salary of $55-65,000/year DOE
  • Performance-Based Incentive
  • Company Vehicle
  • Cell Phone Allowance

BENEFITS:
  • Paid Vacation, Sick, Holiday & Parental Leave
  • 401(k) plus match
  • Employer-paid Health Insurance for employee
  • Optional Dependent Health Insurance
  • Employer-paid Life + AD&D Insurance for employee
  • Optional Voluntary Life + AD&D Insurance for employee & dependents
  • Employer-paid Short-term Disability
  • Optional Dental & Vision
  • Optional MASA Medical Transport Solutions
  • Optional AFLAC Supplemental Insurance
  • Employee Assistance Program (EAP)
  • Credit Union
  • And more...

ESSENTIAL JOB FUNCTIONS:
  • Attends dealership sales meetings to give regular updates on status of marketing plans, product changes, order program status and/or customer issues.
  • Calls on customers and/or travels to customer locations to perform follow-up activities on complete goods, parts, and service sales.
  • Ensures customers have received an anticipated level of service and assistance with their questions or concerns.
  • Works regularly with salesmen to develop potential client improvements per specific farming operation.
  • Stays current with John Deere Precision Agricultural product line changes. Serves as the central point in the business to manage complexity and improve efficiency of salesmen by allowing them to focus on other product lines specifically.
  • Interacts with customers to provide information in response to inquiries about products or services as well as addresses and resolves customer complaints in a timely, effective, and satisfactory manner.
  • Promotes the sale of products and services provided by the company such as machine inspections, overhauls, standard job quotes, and special parts promotions.
  • Promotes and supports myjohndeere.com, utilizing wireless data and data management within the Operation Center.
  • Ensures proper processes are being implemented and followed in order to help maintain Dealership Experience Score at or above standards.
  • Demonstrates equipment and provides field start-up support.
  • Collects profiling information on customer machines, vehicles, and demographic information in order to enhance the customer experience.
  • Develops skills and knowledge through ongoing training activities relevant to company products and services. Keeps abreast of developments in the industry.
  • Ensures effective communication is maintained with sales, service, and other departments and customers to meet customer support service objectives.
  • Generates and maintains required reports.
  • Provides technical support when appropriate.

QUALIFICATIONS:
  • 1-2 years' experience in an agricultural related role preferred.
  • Knowledge of agricultural or turf equipment and farming or operational practices preferred.
  • Proficient with Microsoft Office and internet tools.
  • Excellent oral and written communication skills, including strong interpersonal/customer-service skills.
  • High School Diploma, GED, or equivalent work experience required.
  • Dealership sales, service, training, or other related work experience preferred.
  • Ability to work flexible hours and travel to store/customer locations within seasonal peak times.
  • Valid driver's license and clean driving record is required.

PHYSICAL REQUIREMENTS:
Extended periods of sitting, standing, walking, bending, squatting, crawling, climbing, reaching overhead. Must be able to regularly lift up to 75 lbs. without assistance and occasionally lift up to 50 lbs. Position also requires grasping with both hands, pushing and pulling, working around moving machinery, driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, and seeing. Must be able to load and unload trailer with equipment safely in various types of weather.
American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.

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