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Chat Customer Support Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

TVH Parts Holding NV

Customer Support Specialist

Olathe, KS · On-site

$17.50 - $23.50/hr

... phone, email, and chat. • Provide accurate information regarding product specifications ... support to address customer needs effectively. • Maintain up-to-date knowledge of company ...

Ideatek

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

Ideatek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

Ideatek Telcom LLC

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

IdeaTek

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... support. By collaborating with internal teams, they resolve concerns and monitor trends to ... Serve as the primary point of contact for existing customers via phone, email, and live chat.

Harris

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Advanced Utility Systems

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Kansas

Chat Customer Support information

See Kansas salary details

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$17

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How much do chat customer support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat customer support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What job categories do people searching Chat Customer Support jobs in Kansas look for? The top searched job categories for Chat Customer Support jobs in Kansas are:
What cities in Kansas are hiring for Chat Customer Support jobs? Cities in Kansas with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Kansas as of July 2026, with employment types broken down into 3% Locum Tenens, 59% Full Time, 5% Part Time, and 33% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • Hybrid

$16.75 - $22.50/hr

Full-time

Re-posted 11 days ago

Job description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

  • Associate’s or Bachelor’s Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.