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Chat Customer Support Jobs in Kansas (NOW HIRING)

Cox

Technical Customer Care Specialist I (Xtime)

Wichita, KS · On-site

$16.59 - $24.86/hr

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and ... Provide support for technical issues relating to the Cox Automotive suite of products * Responsible ...

Cargill

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Perform complex administrative or clerical tasks in support of improvement projects and commitments ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

Purple Wave

Customer Service Associate Tier I

Manhattan, KS · On-site

$12.75 - $17.75/hr

Customer Support & Communication Communicate effectively with a high volume of customers by phone, email and in-person, chat, building rapport and fostering positive relationships. Educate bidders on ...

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How much do chat customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat customer support in Kansas is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.65 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Kansas?

For Chat Customer Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Kansas look for?

The top searched job categories for Chat Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Chat Customer Support jobs?

Cities in Kansas with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $35,608 per year, or $17.1 per hour.

Technical Customer Care Specialist I (Xtime)

Cox

Wichita, KS • On-site

$16.59 - $24.86/hr

Other

PTO

Posted 12 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 99 rated telecommunications companies

Job description

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 Howard St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg B
Atlanta, GA
13693 S. 200 W
Draper UT
This position-must be able to work any shift during business hours.
Schedule: Fixed Saturday schedule - will work 5 days per week to INCLUDE fixed SATURDAYS. Sunday and one other weekday off which could vary. To be scheduled anytime within business hours, currently 6am-7pm CST based on business needs)
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:

  • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
  • Will be responsible for routine customer questions relating to product usage within Xtime support
  • Provide support for technical issues relating to the Cox Automotive suite of products
  • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
  • Handle routine customer questions relating to product usage
  • Provide technical support on issues through to resolution
  • Maintains expert-level knowledge of line of business processes and procedures
  • Accurately log all customer information in the CRM tool
  • Facilitate communication to other departments as needed to resolve client concerns
  • Communicate with key stakeholders to identify and resolve inquiries.
  • Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality.
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred):
  • Displays strong dependability and reliability.
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • CRM case logging/Salesforce experience
  • Experience with interaction distribution systems such as Genesys Pure Cloud.
  • Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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