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Live Chat Support Jobs in Kansas (NOW HIRING)

BEST DOCTORS INSURANCE SERVICES LLC

Support with the live chat tool, BD Callback inbox. * Able to analyze and resolve commission inquiries. * Facilitate different types of reportsforour agentstohelp them follow up on new business ...

BEST DOCTORS INSURANCE SERVICES LLC

$13.75 - $18.75/hr

Communicating courteously with customers by telephone, email, letter, live chat and face to face, supporting and answering any inquiry presented, related to operations, benefits and claims process.

Armed Forces Bank

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... via live chat in a timely, professional, and accurate manner. * Attends local functions and events primarily hosted by military groups located on the installation. Supports business development ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Kansas

Live Chat Support information

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$11

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$37

How much do live chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for live chat support in Kansas is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.29 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are the most commonly searched types of Live Chat Support jobs in Kansas?

The most popular types of Live Chat Support jobs in Kansas are:

What are popular job titles related to Live Chat Support jobs in Kansas?

For Live Chat Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Live Chat Support jobs in Kansas look for?

The top searched job categories for Live Chat Support jobs in Kansas are:

What cities in Kansas are hiring for Live Chat Support jobs?

Cities in Kansas with the most Live Chat Support job openings:

Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Kansas as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 67% In-person, 6% Hybrid, and 27% Remote job distribution, with an average salary of $46,431 per year, or $22.3 per hour.

Account Representative

BEST DOCTORS INSURANCE SERVICES LLC

On-site

Full-time

Re-posted 3 days ago

Job description

POSITIONPURPOSE:

The Account Manager is the first and most important point of contact for our top Master Agents and their sub-agents. They must always be aware andinformed of every single situation pertaining to them to resolve all inquiries with a sense of urgency finding the root cause of the problem by looking at the "big picture" and not just only at a particular case. The most important quality of the Account Manager is proactivity, making sure that we are thinking ahead of what the agents might need and thinking outside the box to find solutions that are favorable to the company without compromising the service of excellence that we provide our agents. One of the main functions of the Account Manager is to serve as the communication interface betweenOperations and the Sales team to understand and meet theclientsand companydemands.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Develop a strong business relationship with ouragents,gaining their trust.
  • Establishes productive and professional relationships with key personnel in assigned agencies.
  • Providesexcellentclient service.
  • Supports Agents in closing new business and renewals through weekly review of status reports to help grow and maintain business portfolio.
  • Works closely with Sales, Marketing and Operations teams by providing feedback to improve our services and processes.
  • Coordinates agent's seminars and visits to our Miami office.
  • Supports Sales Directors in the coordination of market seminars
  • Provides training to the agents about our products and services.
  • Provides Agent Portaltraining.
  • Support with the live chat tool, BD Callback inbox.
  • Able to analyze and resolve commission inquiries.
  • Facilitate different types of reportsforour agentstohelp them follow up on new business, renewals etc.
  • System improvements.
  • Create guidelines and new processes when needed.
  • Support in the implementation and testing of special projects as needed.

PROBLEM SOLVING:

  • Works closely with Agents to identify service improvement opportunities andcommunicate resolutions.
  • Collaborate with operations staff to resolve problems and develop serviceenhancements.
  • Proactively assesses, clarifies,and validates customer needs on an ongoing basis.

DESIRED MINIMUM QUALIFICATIONS: 

  • Excellent Analytical skills 
  • Good oral and written communication skills 
  • Detail oriented 
  • Independent and self-motivated 
  • Adaptability to change 
  • Works under pressure 
  • Team player 
  • Positive and professional attitude 
  • Leadership skills to take ownership of a problem and help to create a solution 
  • Basic project management skills 
  • Fluent in English (written and spoken), French would be an asset to the team
  • Ability to multi-task and define priorities 
  • Good presentations skills, to a small or large audience. 
  • Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint and Outlook 

EDUCATION AND EXPERIENCE: 

  • Graduate degree from an accredited institution, preferably in business or related. 
  • 3+ years’ experience in Account Management or related field dealing with very demanding clients in different countries. 
  • International Health Insurance experience is a plus. 

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