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Live Chat Manager Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Strong time management and organizational skills * Adaptability and flexibility * Comfortable ...

Ideatek Telcom LLC

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

Ideatek Telcom LLC

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$15.75 - $21.50/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

IdeaTek

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

IdeaTek

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

... live chat. * Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience. * Manage customer correspondence and follow-up to ensure timely resolution and ...

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Live Chat Manager information

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Kansas? The most popular types of Live Chat jobs in Kansas are:
What are popular job titles related to Live Chat Manager jobs in Kansas? For Live Chat Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Kansas look for? The top searched job categories for Live Chat Manager jobs in Kansas are:
What cities in Kansas are hiring for Live Chat Manager jobs? Cities in Kansas with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Kansas as of August 2026, with employment types broken down into 91% Full Time, 5% Temporary, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution.

Customer Support Specialist

BASYS Processing

Lenexa, KS • On-site

$16.75 - $22.50/hr

Full-time

Re-posted 25 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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