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Live Chat Support Agent Jobs in Kansas (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS ยท On-site

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS ยท Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS ยท Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

TapMango

$14.25 - $18.75/hr

Respond to, manage, and resolve support requests via live chat, email, and phone channels * Acquire the role of a marketing and business consultant to provide feedback to clients that fits their ...

Helpside

HR Representative

Overland Park, KS ยท On-site

Our goal is to support our clients in such a way that they can continue to grow their businesses ... Answer all incoming client calls, e-mails, and attend to a "live chat" function * Oversee and ...

Soleran

Client Support Representative

Overland Park, KS ยท On-site

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

Soleran

Client Support Representative

Overland Park, KS

$16.25 - $21.50/hr

Taking inbound phone calls, emails, and live chat in support of the current client base. * Product design and configuration. * Product creation and innovation. * Database clean-up and maintenance.

BEST DOCTORS INSURANCE SERVICES LLC

Provides Agent Portaltraining. * Support with the live chat tool, BD Callback inbox. * Able to analyze and resolve commission inquiries. * Facilitate different types of reportsforour agentstohelp ...

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Live Chat Support Agent information

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How much do live chat support agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for live chat support agent in Kansas is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $19.52 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Kansas?

For Live Chat Support Agent jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Kansas look for?

The top searched job categories for Live Chat Support Agent jobs in Kansas are:

What cities in Kansas are hiring for Live Chat Support Agent jobs?

Cities in Kansas with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Kansas as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $35,374 per year, or $17 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS โ€ข On-site

$17 - $22.75/hr

Full-time

Re-posted 9 days ago

Job description

**Seeking 11am-8pm CST Shift only!**
Grow with a team that leads with service and builds with purpose.
At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you're energized by meaningful work and motivated to make a real impact, you'll feel right at home here.
We personalize payments and elevate service so our clients can grow with confidence. And we're building a company where innovation, care and accountability shape how we work: together.
Summary
Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants๏ฟฝ Payment Card Industry compliance.
Duties & Responsibilities
Essential Functions
  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer.

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