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Live Chat Manager Jobs in Ohio (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

Hired by Matrix

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IT Service Desk Agent

Columbus, OH · On-site

$24/hr

First point of contact for end users seeking IT support through phone and live chat channels in a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

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Live Chat Manager information

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Ohio?

The most popular types of Live Chat jobs in Ohio are:

What are popular job titles related to Live Chat Manager jobs in Ohio?

For Live Chat Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Ohio look for?

The top searched job categories for Live Chat Manager jobs in Ohio are:

What cities in Ohio are hiring for Live Chat Manager jobs?

Cities in Ohio with the most Live Chat Manager job openings:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Ohio as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.

Sales Chat Representative

Cincinnati, OH • On-site

School Outfitters
Retail • 51 - 200 employees
Learn more about School Outfittersexternal

Full-time

Re-posted 17 days ago

Job description

Sales Chat Representative (Inside Sales)
School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment
Build a Career Where You Make an Impact Every Day
Why This Role Matters
We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.
What You’ll Own
Revenue amp; Sales Performance
  • Own an annual individual sales goal of $8 million or more.
  • Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
  • Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
  • Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.
Consultative Selling amp; Opportunity Development
  • Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
  • Recommend solutions that align with customer requirements and proactively address barriers to purchase.
  • Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
  • Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.
Customer Retention amp; Relationship Growth
  • Build lasting customer relationships that encourage repeat business and long-term loyalty.
  • Expand existing relationships and identify future projects and opportunities.
  • Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.

How You’ll Make an Impact
  • $8 million or more in annual sales revenue
  • Achievement or exceedance of individual sales goals
  • Improved quote-to-order, lead-to-order, and lead-to-quote conversion
  • Customer satisfaction and overall customer experience

What We’re Looking For
  • Bachelor's degree preferred.
  • At least 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
  • Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
  • Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
  • Demonstrated ability to build and retain customer relationships.
  • Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
  • Experience with AI solutions preferred.
Schedule
  • Monday-Friday, 9:00am to 6:00pm
  • No weekends or holidays

What You’ll Gain
  • Direct ownership of measurable revenue outcomes.
  • The opportunity to build long-term customer relationships.
  • A position where initiative and results are rewarded.
About Us
At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.
We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.
Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.
If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.
Compensation, Benefits amp; Work Environment
  • Competitive base + commission and bonus opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package
  • Onsite work environment (Cincinnati, OH)

Apply Today
If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you.
Apply today to start the conversation.
School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.

Apply