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Live Chat Assistant Jobs in Ohio (NOW HIRING)

Dawson

Customer Satisfaction Advocate

Columbus, OH · On-site

$17 - $20/hr

Respond to customer inquiries via phone, email, and live chat * Assist with product questions, order processing, and issue resolution * Track shipments and ensure orders are processed accurately and ...

New

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of ... Ability to explore resources in other states and areas, to assist texters and chatters. * Ability ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

JDM Structures

Be Seen First

Outdoor Sales Specialist

Wooster, OH · On-site

$52K - $62K/yr

Welcome and assist customers in person, through social media, by live chat, and over the phone while building strong relationships and understanding their needs. * Prepare quotes and follow up in a ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · On-site +1

$116K - $122K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Ohio

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Ohio?

The most popular types of Live Chat jobs in Ohio are:

What are popular job titles related to Live Chat Assistant jobs in Ohio?

For Live Chat Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Ohio look for?

The top searched job categories for Live Chat Assistant jobs in Ohio are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 30% Part Time, and 5% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Customer Satisfaction Advocate

Columbus, OH • On-site

Dawson
See more jobs at Dawsonexternal

$17 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description




Customer Satisfaction Advocate
Healthcare Manufacturing
$17.00-$20.00 per hour
Monday-Friday, 8:00am-5:00pm
Columbus, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
  • After being hired on, the following benefits are offered:
    • PTO
    • 100% employer-paid medical insurance
    • 401k
  • Training and professional development opportunities
  • Casual work environment with fun perks like Tie Dye Tuesday
  • Free parking and great snacks
What You’ll Do:
  • Respond to customer inquiries via phone, email, and live chat
  • Assist with product questions, order processing, and issue resolution
  • Track shipments and ensure orders are processed accurately and on time
  • Use creative problem-solving to resolve customer concerns
  • Write product descriptions, take product photos, create videos, and support social media and blog content
  • Use Microsoft Word and Excel to create documents, organize data, and support special projects
  • Conduct market research to monitor trends, competitors, and customer insights
  • Support special projects such as pricing issues, Amazon seller complaints, promotional banners, product bundling, listing optimization, and return analysis
  • Working with Amazon to ensure correct pricing and resolve seller complaints
  • Creating promotional materials and product bundles
  • Conducting market research through social media and other online channels
  • Photographing and editing product images for multiple platforms
  • Reviewing product returns and customer feedback to improve listings and sales performance
What We’re Looking For:
  • Prior experience in customer service or sales is required; e-commerce experience is a plus
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong problem-solving skills and the ability to think creatively
  • Emotional intelligence and the ability to remain calm and professional under pressure
  • A strong sense of ownership and personal accountability
  • Ability to manage multiple projects and prioritize work independently
  • Excellent written and verbal communication skills in English
  • A customer-first mindset and a commitment to service excellence
  • Comfort working in a fast-paced, changing environment
  • Strong attention to detail
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

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