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Live Chat Assistant Jobs in Ohio (NOW HIRING)

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Core Responsibilities Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat. Assist users with system navigation, payment ...

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of ... Ability to explore resources in other states and areas, to assist texters and chatters. * Ability ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

JDM Structures

Be Seen First

Outdoor Sales Specialist

Wooster, OH · On-site

$52K - $62K/yr

  • Retirement

  • PTO

Welcome and assist customers in person, through social media, by live chat, and over the phone while building strong relationships and understanding their needs. * Prepare quotes and follow up in a ...

DOCS, LLC

Aesthetic Patient Care Advisor (part time)

Dublin, OH · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately * Schedule and modify appointments - Manage patient schedule with a ...

White Allen Chevrolet

BDC Customer Care Specialist

Dayton, OH · On-site

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will assist the customer with questions regarding the company, perspective vehicles, and their ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Morley

Art Director (Remote - Ohio)

Columbus, OH · On-site +1

$116K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Ohio

Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What are the most commonly searched types of Live Chat jobs in Ohio?

The most popular types of Live Chat jobs in Ohio are:

What are popular job titles related to Live Chat Assistant jobs in Ohio?

For Live Chat Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Ohio look for?

The top searched job categories for Live Chat Assistant jobs in Ohio are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Analyst

VIVA USA INC

Columbus, OH • On-site, Remote

$19.75 - $27/hr

Contractor

Posted 5 days ago

Job description

Remote
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with client Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Skill - Required / Desired Amount of Experience
Prior experience working in a human services, customer service, or administrative support role. - Required
Some familiarity with client human services programs (e.g., childcare, children services). - Required
Experience using electronic documentation or case management systems - Required
Strong written and verbal communication skills. - Required
Strong organizational skills and ability to manage multiple tasks or deadlines - Required
Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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