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Live Chat Assistant Jobs in Ohio (NOW HIRING)

Alphabe Insight

Customer Service Assistant

Cincinnati, OH · On-site

$16.50 - $22.75/hr

Customer Service Assistant At Limitless East Marketing, we redefine possibilities through ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Netcare Access

988 Chat Clinician

Columbus, OH · On-site

$50K - $67K/yr

Operates and responds to live text/chat interaction requests, incorporating the process of ... Ability to explore resources in other states and areas, to assist texters and chatters. * Ability ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

JDM Structures

Be Seen First

Outdoor Sales Specialist

Wooster, OH · On-site

$52K - $62K/yr

Welcome and assist customers in person, through social media, by live chat, and over the phone while building strong relationships and understanding their needs. * Prepare quotes and follow up in a ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · On-site +1

$116K - $122K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Ohio

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Ohio?

The most popular types of Live Chat jobs in Ohio are:

What are popular job titles related to Live Chat Assistant jobs in Ohio?

For Live Chat Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Ohio look for?

The top searched job categories for Live Chat Assistant jobs in Ohio are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Assistant

Alphabe Insight

Cincinnati, OH • On-site

$16.50 - $22.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Assistant

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

We are seeking a dedicated and friendly Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. The ideal candidate will have strong communication skills, a patient demeanor, and the ability to handle a variety of customer inquiries efficiently and effectively.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products, services, and policies to customers.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Resolve customer complaints and issues with empathy and patience.
  • Maintain detailed records of customer interactions and transactions.
Qualifications

Requirements:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to remain calm and professional under pressure.
  • Previous experience in customer service or a related role is preferred.
  • Proficiency with customer service software and basic computer applications.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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