Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · On-site
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · On-site
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Streetsboro, OH · Remote
$15 - $20.25/hr
Greet and assist members via video banking and live chat in a professional, friendly, and welcoming ... Ability to work independently while managing multiple priorities. * Comfortable learning and using ...
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Columbus, OH · On-site
$17.50 - $23.50/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat messages, and specialized customer projects and also provide product support for our implementation and ...
Columbus, OH · On-site
$17.50 - $23.50/hr
In this role, you'll manage a high volume of inbound support tickets, phone calls, live chat messages, and specialized customer projects and also provide product support for our implementation and ...
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Quick apply
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Quick apply
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
New
Quick apply
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
New
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
$14.50 - $19.50/hr
Answer customer inquiries via phone, email, and live chat * Schedule service appointments for ... High-volume call management * ServiceTitan scheduling experience * Clear, empathetic communication
Quick apply
$14.50 - $19.50/hr
Answer customer inquiries via phone, email, and live chat * Schedule service appointments for ... High-volume call management * ServiceTitan scheduling experience * Clear, empathetic communication
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
The most popular types of Live Chat jobs in Ohio are:
For Live Chat Manager jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Live Chat Manager jobs in Ohio are:
Cities in Ohio with the most Live Chat Manager job openings:
$15 - $20.25/hr
Full-time
This job post has expired today. Applications are no longer accepted.
7 17 Credit Union
Position Summary
At 7 17 Credit Union, we are committed to delivering exceptional service while living our core values of mutual respect, honesty, trust, integrity, empathy, partnership, and teamwork.
We are seeking a Video Banking Specialist to provide personalized, high-quality service to members through our video banking platform and live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while creating a positive and engaging virtual banking experience.
The ideal candidate is service-driven, technology-savvy, and passionate about building strong member relationships by helping first and recommending solutions second.
Key Responsibilities
What We're Looking For
A successful Video Banking Specialist demonstrates:
Why Join 7 17 Credit Union?
Work Environment
This position works from a designated centralized or remote video banking workstation and primarily serves members through video and digital channels. Limited travel may be required based on business needs.
Apply today and help us create exceptional member experiences through innovative banking solutions.
Qualifications
Sourced by ZipRecruiter
Finance and insurance
201 - 500 Employees
Warren, OH, US
1957
