Columbus, OH · On-site
$70 - $98/hr
Proficient in testing IVR, Live Chat, Web and Mobile applications. * Experience with enterprise ... Excellent communication and stakeholder management abilities. * Familiarity with Agile / Scrum ...
Columbus, OH · On-site
$70 - $98/hr
Proficient in testing IVR, Live Chat, Web and Mobile applications. * Experience with enterprise ... Excellent communication and stakeholder management abilities. * Familiarity with Agile / Scrum ...
This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ... Order entry and order management, ensuring that all orders are processed on-time. * Maintaining ...
This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ... Order entry and order management, ensuring that all orders are processed on-time. * Maintaining ...
Warrensville Heights, OH · On-site
$14.50 - $19.50/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Warrensville Heights, OH · On-site
$14.50 - $19.50/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
$14.25 - $18.75/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
$14.25 - $18.75/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Warrensville Heights, OH · On-site
$14.50 - $19.50/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Warrensville Heights, OH · On-site
$14.50 - $19.50/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Wadsworth, OH · On-site
$65K/yr
This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ... Order entry and order management, ensuring that all orders are processed on-time. * Maintaining ...
Wadsworth, OH · On-site
$65K/yr
This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ... Order entry and order management, ensuring that all orders are processed on-time. * Maintaining ...
$14.25 - $18.75/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Quick apply
$14.25 - $18.75/hr
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system and other programs daily. Qualifications * At least one previous role ...
Mount Sterling, OH · On-site
$14.75 - $20/hr
High school diploma or higherProficiency with Microsoft Office products, ERP software, and CRM programsAbility to interact with customers in a variety of media such as phone, email, live chat, text ...
Quick apply
Mount Sterling, OH · On-site
$14.75 - $20/hr
High school diploma or higherProficiency with Microsoft Office products, ERP software, and CRM programsAbility to interact with customers in a variety of media such as phone, email, live chat, text ...
Mount Sterling, OH · On-site
$14.75 - $20/hr
Proficiency with Microsoft Office products, ERP software, and CRM programs * Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc. WHAT WE OFFER: * A ...
Mount Sterling, OH · On-site
$14.75 - $20/hr
Proficiency with Microsoft Office products, ERP software, and CRM programs * Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc. WHAT WE OFFER: * A ...
Mount Sterling, OH · On-site
$14.75 - $20/hr
Proficiency with Microsoft Office products, ERP software, and CRM programs * Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc. WHAT WE OFFER: * A ...
Mount Sterling, OH · On-site
$14.75 - $20/hr
Proficiency with Microsoft Office products, ERP software, and CRM programs * Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc. WHAT WE OFFER: * A ...
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
Quick apply
... via live chat and tickets. We are responsible for making interactions with impact.com a delight ... Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ...
Respond to customer inquiries via phone, email, live-chat, and social media regarding product ... Document customer interactions and maintain accurate records in CRM systems. * Other duties as ...
Respond to customer inquiries via phone, email, live-chat, and social media regarding product ... Document customer interactions and maintain accurate records in CRM systems. * Other duties as ...
... live chat) to help meet their financial needs. 1) Provide extraordinary member service by engaging with members to help meet their financial needs, proactively recommend credit union products and ...
... live chat) to help meet their financial needs. 1) Provide extraordinary member service by engaging with members to help meet their financial needs, proactively recommend credit union products and ...
Streetsboro, OH · On-site +1
Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing. * Support members as they transition between ...
Streetsboro, OH · On-site +1
Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing. * Support members as they transition between ...
Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing. * Support members as they transition between ...
Manage the Eltropy video banking platform, including video, audio, live chat, text messaging, co-browsing, screen sharing, and document exchange/signing. * Support members as they transition between ...
... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ... Review and manage resident accounts, making updates as needed * Manage and resolve specialized ...
Quick apply
... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ... Review and manage resident accounts, making updates as needed * Manage and resolve specialized ...
Wadsworth, OH · On-site
Manage high-volume customer interactions via phone, email, and live chat with a focus on persuasion and rapport-building. * Cross-Functional Collaboration: Work closely with Sales, Purchasing, and ...
Wadsworth, OH · On-site
Manage high-volume customer interactions via phone, email, and live chat with a focus on persuasion and rapport-building. * Cross-Functional Collaboration: Work closely with Sales, Purchasing, and ...
Mason, OH · On-site
$13.62/hr
... managed services and direct placement services to global 2000 corporations. For consultants and ... live chat. Investigating and answering customer inquiries regarding orders, returns, shipments ...
Mason, OH · On-site
$13.62/hr
... managed services and direct placement services to global 2000 corporations. For consultants and ... live chat. Investigating and answering customer inquiries regarding orders, returns, shipments ...
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
The most popular types of Live Chat jobs in Ohio are:
For Live Chat Manager jobs in Ohio, the most frequently searched job titles are:
The top searched job categories for Live Chat Manager jobs in Ohio are:
Cities in Ohio with the most Live Chat Manager job openings:
$70 - $98/hr
Other
Posted 17 days ago
Job Description
ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract
