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Live Chat Manager Jobs (NOW HIRING)

Delegate CX

Home-Based Customer Support Representative

$17.50 - $22.25/hr

Manages multiple service cases and meets performance goals under pressure What You Will Do * Provide front-line customer support via live chat and email. * Staff will provide front-line customer ...

Info Way Solutions

Salesforce Developer/Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

Configure advanced call center capability to enable both phone and live chat based customer support. Connecting MIAW to existing Service Cloud case management systems to seamlessly transition live ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Handle inbound customer inquiries via: * phone * email * live chat * support tickets * Resolve ... Manage support requests using platforms such as: * Zendesk * Freshdesk * Help Scout * Salesforce ...

Remote VA

Customer Support Representative

$16.50 - $22.25/hr

Manage customer communications through email, live chat, and Gorgias with accuracy and empathy. * Provide prompt, clear, and grammatically correct written responses to customer inquiries. * Use ...

Noovo

Appointment Setter

Las Vegas, NV

$35K/yr

Manage live chat conversations to provide quick and helpful responses. * Maintain accurate records of all interactions in the CRM tool Hubspot/ . * Collaborate closely with the sales team to ensure ...

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$23K

$61.4K

$102.5K

How much do live chat manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

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Live Chat Manager jobs near you
Home-Based Customer Support Representative

Home-Based Customer Support Representative

Delegate CX

Remote

$17.50 - $22.25/hr

Other

Medical, PTO

Posted 6 days ago

Job description

Home-Based Customer Support Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

We are looking for a Home-Based Customer Support Representative to join a growing U.S.-based company in the promotional products industry. In this role, you will provide front-line customer support through live chat and email, assisting customers with platform-related inquiries, troubleshooting basic issues, and delivering an exceptional customer experience. You will play a key role in resolving customer concerns, documenting interactions, and collaborating with internal teams to ensure timely and accurate support.

Required Core Competencies
  • Communication: Highly proficient in spoken and written English; Spanish fluency is a plus
  • Customer Orientation: Dedicated to providing outstanding service to clients and members
  • Problem Solving: Analytical thinker who identifies issues and implements practical solutions
  • Attention to Detail: Maintains accuracy in documentation, reporting, and communication
  • Professionalism: Demonstrates integrity, confidentiality, and respect in all interactions
  • Time Management: Manages multiple service cases and meets performance goals under pressure
What You Will Do
  • Provide front-line customer support via live chat and email.
  • Staff will provide front-line customer support on behalf of commonsku via live chat and email, handling inbound support requests from commonsku customers.
  • Responding to customer inquiries submitted via live chat and email through commonsku's ticketing systems.
  • Providing how-to guidance, basic troubleshooting, and directional training on the commonsku platform.
  • Escalating tickets that require deeper investigation or relate to a suspected system issue or bug to the appropriate commonsku internal team member.
  • Communicating with commonsku teammates via Slack for internal coordination and escalation.
  • Perform ad hoc duties as assigned.
What We Look For
  • Education: Bachelor's degree in Communications, Marketing, Business Administration, or a related field
  • Experience: 1–3 years of experience in Customer Service, Client Services, Technical Support, or related roles.
  • Language Proficiency: Excellent written and spoken English; Spanish fluency is a plus
  • Schedule: Must be available to work U.S. CST hours (night shift in PH time)
  • Mathematical Skills: Basic math and calculation skills are required
  • Technical Skills:
    • Proficient in HubSpot, Gmail, Slack, and the commonsku platform (or similar CRM/help desk platforms).
    • Comfortable using AI tools such as ChatGPT or Claude to improve productivity.
    • Strong written communication skills for live chat and email support.
    • Ability to meet service-level response times and manage multiple customer conversations. (Email: First response within 6 working hours of receipt; and Live Chat: First response within 4 minutes of chat initiation.)
What We Offer
  • Salary Range: PHP 30,000 – 33,000
  • Industry: Promotional Products
  • Job Type: Full-time
  • Work Shift: 8:00 AM – 5:00 PM EST (USA)
  • Workdays: Monday through Friday (USA)
Benefits Of Working With Us
  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

Who We Are

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply