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Live Chat Manager Jobs (NOW HIRING)

Ngage Live Chat

Inside Sales Representative

Austin, TX · On-site

Room for vertical growth! (most of the current managers were once in this role) * Hands-on ... The visitor's contact information and potential case details via chat transcript included with each ...

Ngage Live Chat

Sales Representative

Austin, TX · On-site

Room for vertical growth! (most of the current managers were once in this role) * Hands-on ... The visitor's contact information and potential case details via chat transcript included with each ...

Ngage Live Chat

Account Executive

Austin, TX · On-site

Room for vertical growth! (most of the current managers were once in this role) * Hands-on ... The visitor's contact information and potential case details via chat transcript are included with ...

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$23K

$61.4K

$102.5K

How much do live chat manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
More about Live Chat Manager jobs
What cities are hiring for Live Chat Manager jobs? Cities with the most Live Chat Manager job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat Manager jobs? States with the most job openings for Live Chat Manager jobs include:
What job categories do people searching Live Chat Manager jobs look for? The top searched job categories for Live Chat Manager jobs are:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
native Indonesian Chat Support Consultant crypto Remote

native Indonesian Chat Support Consultant crypto Remote

Framework Ventures

Manhattan, NY • Remote

Contractor

Posted 2 days ago

Job description

Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes. What you will do: Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays Communicate with developers and cross-functional specialists What you need to succeed in this role: Native Indonesian speaker and excellent English communication skills (at least C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Basic financial knowledge or payment/banking experience is preferred Crypto industry knowledge is a plus CRM experience in Salesforce is an advantage Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: CRM systems expertise Benefits Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also –internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! #J-18808-Ljbffr

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