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Live Chat Manager Jobs (NOW HIRING)

Noovo

Appointment Setter

Las Vegas, NV

$35K/yr

Manage live chat conversations to provide quick and helpful responses. * Maintain accurate records of all interactions in the CRM tool Hubspot/ . * Collaborate closely with the sales team to ensure ...

Empower AI Inc.

Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools. * Evaluate emerging contact center technologies and present findings to stakeholders

UL Solutions

HR Services Associate

Northbrook, IL · Hybrid

$60K - $65K/yr

... live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge management, and continuous improvement across Global ...

UL Solutions

HR Services Associate

Melville, NY · Hybrid

$60K - $65K/yr

... live chat, email, Teams meetings), maintains high data integrity in ServiceNow and Oracle HCM, and contributes to quality assurance, knowledge management, and continuous improvement across Global ...

First Due

Sales Development Representative

$60K/yr

Familiarity with live chat platforms such as Qualified is a plus - we will train you on our stack. * Self-directed operator. You can plan a week of work, manage a pipeline without hand-holding, and ...

ITBrainiac Inc

NICE CXone Architect

Richardson, TX · On-site

$57.25 - $75.25/hr

The role will focus on callback/contact management, Advisor Live Chat, omnichannel customer engagement, AI chatbot off-ramp integration, voice and digital workflows, enterprise integrations, and ...

Sons Auto Group

BDC Representative

Mcdonough, GA

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ...

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Live Chat Manager information

See salary details

$23K

$61.4K

$102.5K

How much do live chat manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for live chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

More about Live Chat Manager jobs
What cities are hiring for Live Chat Manager jobs? Cities with the most Live Chat Manager job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat Manager jobs? States with the most job openings for Live Chat Manager jobs include:
What job categories do people searching Live Chat Manager jobs look for? The top searched job categories for Live Chat Manager jobs are:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Appointment Setter

Appointment Setter

Noovo

Las Vegas, NV

$35K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Location: Las Vegas, NV

About Us
We design & build off-grid vehicles with the comfort and aesthetic of a real home, for people to live and experience the outdoors with. Our sales team is growing quickly, and were looking for a proactive, driven Sales Development Representative (SDR) to help us manage and qualify a high volume of inbound leads.

Role Overview
As an Appointment Setter, you will be the first point of contact for prospective customers. Your mission is to qualify leads, respond to inquiries, and ensure our sales team can focus on the most promising opportunities. Youll handle initial conversations via phone, email, and live chat, schedule first meetings, and follow up to keep potential customers engaged.

Key Responsibilities

  • Engage with inbound leads via phone, email, and live chat.
  • Qualify prospects to ensure they are a fit for our premium RVs.
  • Schedule and conduct introductory calls or meetings before passing opportunities to Account Executives.
  • Respond to and return phone voicemails in a timely manner.
  • Manage live chat conversations to provide quick and helpful responses.
  • Maintain accurate records of all interactions in the CRM tool Hubspot/ .
  • Collaborate closely with the sales team to ensure smooth lead handoff and continuous improvement of the qualification process.
  • Provide feedback to marketing on lead quality and customer trends.

Qualifications

  • 12 years of experience in a sales, customer service, or lead qualification role.
  • Strong communication skills. Both written and verbal.
  • Comfortable speaking with a wide variety of customers over the phone and online.
  • Highly organized with excellent follow-up skills.
  • Self-motivated, proactive, and able to work independently.
  • Experience in the RV, automotive, or outdoor lifestyle industries is a plus, but not required.
  • Familiarity with CRM systems (HubSpot or others) is preferred.
  • Willing to work weekends.

What We Offer

  • Competitive salary with performance-based incentives.
  • Training and ongoing professional development.
  • Opportunity to grow within a fast-expanding premium RV brand.
  • A supportive, dynamic team environment.

Compensation

  • Base $35,000 + Commison

Benefits

  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401k
  • Growth potential within a rapidly scaling, design-forward company