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Live Chat Manager Jobs in Colorado (NOW HIRING)

Qode

Chat Support Agent

CO · On-site +1

Proficiency in using live chat software and CRM systems. * Ability to multitask and manage time effectively in a fast-paced environment. * Patience, empathy, and a customer-centric attitude.

New

Thrive

Customer Success Specialist

Denver, CO · On-site

$60 - $80/hr

We provide powerful inventory management, purchasing, reporting, and analytics software that ... You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Brilliant Earth

Sales Associate, Jewelry

Denver, CO

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Trimble

Ecommerce Sales Representative

Westminster, CO · On-site

$56K - $78K/yr

Drive new acquisition SaaS sales goals across the digital channel by proactively engaging with customers through live chat, email, and direct phone interactions. * Utilize Salesforce CRM and digital ...

New

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Live Chat Manager information

See Colorado salary details

$24.2K

$64.5K

$107.8K

How much do live chat manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for live chat manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Colorado?

The most popular types of Live Chat jobs in Colorado are:

What are popular job titles related to Live Chat Manager jobs in Colorado?

For Live Chat Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Colorado look for?

The top searched job categories for Live Chat Manager jobs in Colorado are:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Colorado as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $64,512 per year, or $31 per hour.

Chat Support Agent

Qode

CO • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Chat Support Agent
Location: San Francisco, USA
Workplace Type: Remote
About the Role
We are seeking a dedicated and customer-focused Chat Support Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing timely and effective assistance through our live chat platform. You will be instrumental in resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience. This is an excellent opportunity for individuals who are passionate about helping others and possess strong communication skills. As a remote employee, you will have the flexibility to work from the comfort of your own home while contributing to our company's success. We value proactive problem-solvers and individuals who can maintain a calm and professional demeanor under pressure. Your contributions will directly impact customer satisfaction and loyalty, making this a vital role within our organization. We are committed to fostering a supportive and collaborative remote work environment where you can grow your skills and career.
Key Responsibilities
  • Respond promptly and professionally to customer inquiries via live chat.
  • Troubleshoot and resolve customer issues related to our products and services.
  • Provide accurate information about products, services, and company policies.
  • Escalate complex issues to appropriate departments when necessary.
  • Document all customer interactions and resolutions in our CRM system.
  • Identify trends in customer inquiries and provide feedback to improve products and services.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Adhere to company guidelines and service level agreements (SLAs).
  • Proactively engage with customers to offer assistance and gather feedback.
  • Stay up-to-date with product knowledge and company updates.

Required Skills & Qualifications
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in customer service, preferably in a chat support role.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in using live chat software and CRM systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to work independently and as part of a remote team.
  • Reliable internet connection and a dedicated workspace.
  • Familiarity with common technical troubleshooting steps.

Additional Information
This is a full and part time, remote position. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Successful candidates will undergo a background check and provide references. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join our growing team and make a real impact on our customer experience!

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