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Live Chat Manager Jobs in Colorado (NOW HIRING)

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Brilliant Earth

Sales Associate, Jewelry

Denver, CO · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Denver, CO

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Denver, CO · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Denver, CO · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Colorado

Live Chat Manager information

See Colorado salary details

$24.2K

$64.5K

$107.8K

How much do live chat manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for live chat manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Colorado? The most popular types of Live Chat jobs in Colorado are:
What are popular job titles related to Live Chat Manager jobs in Colorado? For Live Chat Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Colorado look for? The top searched job categories for Live Chat Manager jobs in Colorado are:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Colorado as of August 2026, with employment types broken down into 92% Full Time, 4% Temporary, and 4% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $64,512 per year, or $31 per hour.

Ministry Services Representative

DAVID C COOK

Colorado Springs, CO • On-site

$16.25 - $22.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

About Cook Media Global
Cook Media Global is a nonprofit ministry dedicated to equipping the global church with leadership, discipleship, and worship resources to help Christians grow in faith and pass it along to the next generation. Also, part of the Cook Media Global family of brands includes David C Cook. Group Publishing, Integrity, and Fairtrade.
The Role
Are you a customer-focused individual that enjoys helping others? Do you have a heart for ministry and passion for helping others? If so, be sure to apply. We are seeking a full-time Ministry Services Representative. This role is more than support; it's ministry in action. This role is responsible for ensuring a remarkable customer experience with products and services. In a nutshell, this position is responsible for providing assistance, troubleshooting and training through phone, email and live chat. You'll also work with our sales team to connect customers with the right products and services, and contribute feedback to improve our ministry tools. The ideal candidate is detail-oriented, customer-centric, self-directed, excellent at troubleshooting and able to excel in a fast-paced environment. This is a Monday through Friday, 8: am to 5:00 pm.
Why Join Us?
Because this is more than a job-it's a calling. You'll work alongside Christ-centered leaders, stewarding eternal impact while growing personally and professionally.
To Apply:
Submit your application, resume, and a thoughtful cover letter that shares why you're passionate about faith-based editorial work.
We look forward to learning more about you!
Responsibilities
  • Customer Support - Promptly responding to external and internal customer calls, emails and chats. Respond to requests for support for products and services.
  • Process new order requests, create and update automatic orders, provide order status information, track delivery progress of pending orders via carrier information for customers.
  • Document activities in database and communicate requests and/or customer comments to appropriate departments.
  • Ticketing and Chat - Manage incoming customer support requests using Zendesk
  • Order Entry - Provide timely and accurate order and return processing
  • Continuing Education - Keep current on products, marketing offers, and web site. Maintain electronic resources and files to assist in the performance of assigned duties.
  • Review and maintain up to date information regarding current policies and procedures, new products, special offers, current marketing initiatives and changes in existing products.
  • As call volume allows, make sales or telemarketing outbound calls for other business units requiring additional staff, using all corporate sales skills and approved practices to achieve goals.

What We're Looking For
  • 2+ years' experience in supporting customers via phone, email and chat.
  • Strong writing skills, including excellent grammar and spelling.
  • Experience with a variety of software programs and applications on desktop and mobile devices is desired.
  • Proficient at Excel, Word, MS Teams, and Outlook.
  • Excellent verbal communication skills.
  • Ability to self-direct.
  • Able to sit at a computer station, use repetitive motion on a keyboard, and wear a telephone headset for up to five hours a day.
  • Bilingual in Spanish and English desire.

Benefits and Perks
  • Medical Plan: HDHP w/ HSA (All Staff)
  • Dental Plan
  • Vision Plan
  • 401(k) w/ Company Match ($0.50 on the $1 up to 10% of eligible compensation)
  • Basic and Voluntary Life Insurance Options
  • Long-Term Disability
  • Short-Term Disability
  • Voluntary Accident
  • Life Assistance Plan

Other Benefits
  • Holidays
  • Sick Time
  • Adoption Benefit
  • Volunteer Days
  • Benevolence Fund
  • Service Recognition Leave
  • Pet Insurance Discounts
  • Tuition Reimbursement
  • Maternity Leave
  • Paternity Leave
  • New Childbirth Assistance

Apply