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Live Chat Manager Jobs in Colorado (NOW HIRING)

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers ... Responsibilities * Support customers by live chat, email, and phone. Interactions include ...

CableLabs

Customer Care Representative

Louisville, CO · Remote

$36K - $43K/yr

... live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support. * Manage multiple chat conversations ...

CableLabs

Customer Care Representative

Louisville, CO · On-site +1

$36K - $43K/yr

... live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support. * Manage multiple chat conversations ...

VCA Seaside Animal Hospital

Veterinarian

Durango, CO · On-site

$117 - $143/hr

Live Chat * Virtual Exams * Free mobile app Job Responsibilities * Builds rapport with clients by ... Manages time and tasks appropriately. * Models a professional and courteous manner with staff and ...

NVA

Veterinarian

Durango, CO · On-site

$130K/yr

Live Chat * Virtual Exams * Free mobile app About The Area Durango is the charming, beautiful ... Manages time and tasks appropriately. * Models a professional and courteous manner with staff and ...

NVA

Veterinarian

Durango, CO · On-site

$130K/yr

Live Chat * Virtual Exams * Free mobile app About The Area Durango is the charming, beautiful ... Manages time and tasks appropriately. * Models a professional and courteous manner with staff and ...

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Showing results 21-40

All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Colorado

Live Chat Manager information

See Colorado salary details

$24.2K

$64.5K

$107.8K

How much do live chat manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for live chat manager in Colorado is $64,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Colorado?

The most popular types of Live Chat jobs in Colorado are:

What are popular job titles related to Live Chat Manager jobs in Colorado?

For Live Chat Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Colorado look for?

The top searched job categories for Live Chat Manager jobs in Colorado are:

Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Colorado as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $64,512 per year, or $31 per hour.

Senior Customer Support Associate

Autodesk, Inc.

Denver, CO • On-site

$18 - $24.75/hr

Full-time

Posted 18 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

Job Requisition ID #
26WD100438
Position Overview
We are looking for someone to join our Digital Support Key Account Support Team on our world-renowned Customer Support Team. As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from Customer Support Associates around product and processes, exemplifying Autodesk's core values, collaborate across Digital Support and greater Autodesk and assist the leadership team on projects that push the business forward. Plus, you will continue to push your knowledge forward by being an asset in construction software looking to transform a multi-trillion industry. This position requires expert knowledge of BuildingConnected, TradeTapp, Admiin.
This is a hybrid role based in either Denver, CO or Atlanta, GA. The assigned shift for this position is 8:30am - 5pm MT (10:30 - 7pm ET)
Responsibilities
Customer Communication and Advocacy
  • Provide support via live chat, email, and phone/screenshare to our key strategic customers, resolving their technical issues to ensure their success
  • Provide clear, empathetic, and structured communication throughout the case lifecycle while managing customer expectations and providing timely updates
  • Advocate for customer concerns and business impact during issue resolution

Collaboration
  • Partner with Customer Success pillars (CSMs, Adoption) as well as other pillars from Sales, Finance, etc. to ensure seamless customer experiences. Partnership with Forma Construction CSMs is the key to our team's success
  • Represent Support in cross-functional meetings and share insights with the team
  • Communicate recurring issues, product gaps, and customer-impacting trends to appropriate stakeholders
  • Serve as a trusted advisor and escalation point for Customer Support Associates (including new hires). Coach and share product/process expertise across Zoom, Slack, Salesforce, and in-person interactions

Flexibility and Accountability
  • Respond positively to changing business needs by taking on additional work or assisting with high-volume areas when requested
  • Balance shifting priorities effectively, maintain accountability for all assigned work, and contributes to team success without allowing core responsibilities to fall behind

Innovation and Continuous Improvements
  • Identify trends and propose solutions to enhance efficiency, unify global teams, and improve customer sentiment. Contribute to thought leadership and strategic initiatives
  • Leverage emerging technologies, including AI-assisted tools, to improve productivity, knowledge discovery, and workflow efficiency
  • Contribute to impactful support-related projects that leverage your unique skills and drive team success. Manage tasks within the timeframe and push business level initiatives
  • Take an active role in supporting business growth by embracing new products and ways of working
  • Demonstrate a willingness to pilot new processes, adapt to evolving workflows, and provide thoughtful feedback that contributes to continuous improvement and operational excellence

The responsibilities listed above are not intended to be an all-inclusive description of the position. They describe the general nature of the role and provide a reasonable representation of its activities.
Minimum Qualifications
  • 3+ years in customer support in Saas with a proven track record with resolving technical issues and handling sensitive customer actions effectively
  • Solid understanding of support principles and customer service metrics, with experience in escalated situations and cross-functional collaboration
  • Expert knowledge of BuildingConnected, TradeTapp, Admiin is required
  • Exceptional verbal and written communication, with composure and patience under pressure
  • Consistently role modeled all of Autodesk's One Orbit values
  • Exemplary KPIs like CSAT, Volume, Adherence, Quality, etc with a proven track record of consistency
  • Creative, enthusiastic, and able to inspire and influence both customers and peers
  • Thrives in a fast-paced, high-volume environments with a consultative and team-oriented approach
  • Skilled at building trust and navigating complex customer interactions with empathy and strategic thinking
  • Capable of managing customer interactions, peer support, and project work simultaneously while staying motivated to learn
  • Self-motivated with a commitment to excellence and ethical standards
  • Occasional travel may be required; attendance is mandatory when directed by management

Preferred Qualifications
  • Familiarity with Salesforce, Service Cloud, or other CRM systems plus messaging systems like Live Chat or In-App-Messaging.
  • Familiarity with reporting in Salesforce or other CRM systems
  • Demonstrated ability to leverage emerging technologies, including AI-assisted tools, to improve productivity and workflow efficiency
  • Familiarity with construction industry workflows and technologies
  • Advanced knowledge of Forma Build, Cost, Takeoff, Autospecs, Admin, Data Management, Insight, PlanGrid, and Pype

#LI-SV1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,300 and $88,330. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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