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International Customer Service Representative Jobs

Adecco

Customer Service Representative

Houston, TX · On-site

$15/hr

... and international customers as needed. Additional duties and special projects may be assigned ... These Customer Service Representative positions require a High School Diploma or GED, minimum of 1 ...

Bedrosians

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

Job Overview Customer Service Representatives are responsible for assisting all customer segments ... international customer base. Our growth has made Bedrosians one of the largest independent ...

CGS Publishing Technologies International, LLC

Be Seen First

Customer Service Representative (CSR)

Plymouth, MN · On-site

$17 - $23/hr

CGS ORIS is an international technology company serving customers throughout the Americas, with ... Service Representative (level I) to join our group. This position is based on site at our Plymouth ...

Masimo

Customer Service Representative

Irvine, CA · On-site

$25 - $30/hr

Job Summary The Customer Service Representative serves as the primary point of contact for ... Experience supporting domestic and international customers. * Familiarity with FDA Quality System ...

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International Customer Service Representative information

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How much do international customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for international customer service representative in the United States is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What does an international customer service representative do?

An International Customer Service Representative assists customers from different countries by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate through phone, email, or chat and may need to navigate language barriers and cultural differences. Their role also typically involves processing orders, handling complaints, and ensuring customer satisfaction across international markets.

What does an international customer service representative do?

An international customer service representative handles overseas transactions for their company. As an international customer service representative, your job duties include answering customer calls and inquiries, tracking the delivery to ensure the product or service is delivered on time, and serving as the primary liaison between the company and client. Your responsibilities may also include finding sales leads and following up with customers to ensure their satisfaction and resolving any issues or complaints they may have.

What are the key skills and qualifications needed to thrive as an international customer service representative?

To thrive as an International Customer Service Representative, you need strong communication skills, cultural awareness, and proficiency in at least one foreign language, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, international shipping platforms, and email/ticketing software is typically required. Problem-solving abilities, patience, and adaptability help professionals excel in diverse and sometimes challenging customer interactions. These skills ensure effective support for global customers, fostering positive relationships and resolving issues efficiently across various markets.

How does an international customer service representative typically handle language and cultural differences when assisting customers?

International Customer Service Representatives frequently interact with clients from diverse linguistic and cultural backgrounds. To navigate these differences, they often use translation tools, maintain clear and simple communication, and draw on cultural awareness training provided by employers. Building rapport and trust requires sensitivity to cultural norms, so representatives adapt their communication styles as needed and may collaborate with regional team members for complex issues. This approach helps ensure customers feel understood and valued, regardless of their location.

What is the difference between International Customer Service Representative vs Customer Service Representative?

AspectInternational Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes multilingual skillsHigh school diploma or equivalent
Work EnvironmentGlobal companies, international calls, multilingual settingsLocal or national companies, domestic calls
Employer & IndustryInternational corporations, travel, hospitality, e-commerceRetail, local services, telecommunications
Search & Comparison IntentUnderstanding roles in global customer supportLocal customer support roles

The main difference between an International Customer Service Representative and a Customer Service Representative lies in their scope and environment. International reps handle global clients, often requiring multilingual skills and knowledge of international protocols, while customer service reps typically serve local or national customers. Both roles require strong communication skills, but the international position emphasizes cross-cultural competence and global industry knowledge.

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International Customer Service Representative jobs near you
Infographic showing various International Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $51,199 per year, or $24.6 per hour.

International Customer Service Representative

International Medical Group

Indianapolis, IN • Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.  We are now accepting applications to fill our next training class.


 

JOB SUMMARY

At IMG, we refer to the Customer Service Representative as an Assistance Coordinator. They are responsible for ensuring an excellent level of customer service and productivity with all inbound and outbound communication. Types of inquiries include answering benefit questions, making updates to policies, helping customers set up a new claim and giving claim status on existing claims.


 

JOB DETAILS

  • Location:  Position will start in-office during training.  Will have the opportunity to transition to remote upon successful completion of training and meeting department eligibility requirements -- the targeted estimate is at 6 weeks but could take additional time 
  • Must be willing and able to commute to the Indianapolis office on a daily basis until the eligibility requirements to work remote are met
  • In order to work from home, individuals must have a designated workspace in a room with a door and high-speed internet.
  • Base Pay: $17.00 per hour plus participation in the monthly performance bonus plan if qualifications are met*
  • After training is completed, several different 8-hour shifts will be available, ranging from 8:00 am to 9:00 pm  
  • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
 


 

PERKS

  • Monthly performance bonus up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)
  • Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
  • 401k Plan with company match
  • Paid Time Off
  • Free Employee Parking
  • Casual Dress Environment
  • Tuition Reimbursement Plan


 

DUTIES AND RESPONSIBILITIES

  • Answer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
  • Provide professional and courteous outbound communication as instructed
  • Document contact outcomes in customer relationship management tool
  • Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
  • Mentoring and helping new employees when asked
  • Assist in special projects or tasks as needed


 

QUALIFICATIONS

  • 1 year of experience in a customer service role analyzing and solving internal and external customer issues
  • Basic level of proficiency in Microsoft Office Suite software
  • Professional interpersonal, written, and oral communication skills 
  • Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call
  • Global geographical and cultural awareness
  • Self-motivated with proven ability to maintain positive attitude
  • Strong stress management and ability to work in a fast-paced environment.
  • Analytical and problem-solving skills 


 

PREFERRED SKILLS

  • Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required


 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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