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International Customer Service Representative Jobs

Align Technology, Inc.

$18.25 - $25.25/hr

To strengthen our team at the Darmstadt location, we would like to welcome you as a International Customer Service Representative (m/f/d) As an International Customer Service Representative, you will ...

Diversitech

Customer Service Representative

Morris, NY · On-site

$16.50 - $22.50/hr

... in international customer service and shipping, bilingual in Spanish. Consistent interaction with all levels of corporate employees and field employees, especially warehouse, shipping, and outside ...

Diversitech

Customer Service Representative

Queensbury, NY · On-site

$16 - $21.75/hr

Job Details Job Title: Customer Service Representative Job Code: CSR Department: Various ... Demonstrated skills in international customer service and shipping * Bilingual in Spanish Key ...

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How much do international customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for international customer service representative in the United States is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What does an international customer service representative do?

An International Customer Service Representative assists customers from different countries by addressing their inquiries, resolving issues, and providing information about products or services. They often communicate through phone, email, or chat and may need to navigate language barriers and cultural differences. Their role also typically involves processing orders, handling complaints, and ensuring customer satisfaction across international markets.

What does an international customer service representative do?

An international customer service representative handles overseas transactions for their company. As an international customer service representative, your job duties include answering customer calls and inquiries, tracking the delivery to ensure the product or service is delivered on time, and serving as the primary liaison between the company and client. Your responsibilities may also include finding sales leads and following up with customers to ensure their satisfaction and resolving any issues or complaints they may have.

What are the key skills and qualifications needed to thrive as an international customer service representative?

To thrive as an International Customer Service Representative, you need strong communication skills, cultural awareness, and proficiency in at least one foreign language, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, international shipping platforms, and email/ticketing software is typically required. Problem-solving abilities, patience, and adaptability help professionals excel in diverse and sometimes challenging customer interactions. These skills ensure effective support for global customers, fostering positive relationships and resolving issues efficiently across various markets.

How does an international customer service representative typically handle language and cultural differences when assisting customers?

International Customer Service Representatives frequently interact with clients from diverse linguistic and cultural backgrounds. To navigate these differences, they often use translation tools, maintain clear and simple communication, and draw on cultural awareness training provided by employers. Building rapport and trust requires sensitivity to cultural norms, so representatives adapt their communication styles as needed and may collaborate with regional team members for complex issues. This approach helps ensure customers feel understood and valued, regardless of their location.

What is the difference between International Customer Service Representative vs Customer Service Representative?

AspectInternational Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes multilingual skillsHigh school diploma or equivalent
Work EnvironmentGlobal companies, international calls, multilingual settingsLocal or national companies, domestic calls
Employer & IndustryInternational corporations, travel, hospitality, e-commerceRetail, local services, telecommunications
Search & Comparison IntentUnderstanding roles in global customer supportLocal customer support roles

The main difference between an International Customer Service Representative and a Customer Service Representative lies in their scope and environment. International reps handle global clients, often requiring multilingual skills and knowledge of international protocols, while customer service reps typically serve local or national customers. Both roles require strong communication skills, but the international position emphasizes cross-cultural competence and global industry knowledge.

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International Customer Service Representative jobs near you
Infographic showing various International Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,199 per year, or $24.6 per hour.

International Customer Service Representative

Carlisle Industrial Brake & Friction, Inc.

Medina, OH • On-site

Other

Re-posted 27 days ago

Job description

The primary purpose of this position is to process customer orders from receipt to completion, collaborating with the customer and the manufacturing plants to ensure timely delivery of product, as well as answering incoming phone calls from distributors and customers regarding product pricing, and availability. Assist Sales Managers with account management. This position will work primarily, but not exclusively, with our Latin/South American Sales Manager and accounts.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Key Responsibilities:
* Must be fluent in Spanish (required)
• Input customer orders and changes into order entry system while maintaining order board
• Assist customers and distributors with pricing, delivery, and method of shipment
• Review pricing on customer purchase orders and enforce minimum lot sizes
• Acknowledge receipt of orders to customers
• Authorize customer returns and follow-up with plant personnel. Issue credits upon receipt of customer returns
• Support outside Sales Managers
• Act as "liaison" between plant personnel, product/sales managers, and the customer
• File purchase orders, contracts, quotes, correspondence to support Quality System record retention
• Expedite deliveries for customer inquiries and past due
• Follow stated procedures related to SOX and TS
• Release tooling invoices at the time of initial order shipment
• Follow up on NPI (New Product Introduction) to ensure timely order entry
• Assist with physical inventory if needed
• Diligent order/contract review required to maintain ISO compliance
• Generate system reports and excel spreadsheets as needed to support customer and/or sales requirements
COMPETENCIES:

  • Customer Service (Internal/External) - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality, listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Maintains confidentiality of all payroll, medical, benefit and employee related information.
PREFERRED QUALIFICATIONS:
Education:
  • High school diploma required
  • Bachelor's Degree in Business Administration (preferred)

Experience and/or Training:
• 1-3 years' experience in customer service (preferred)
• Must be fluent in Spanish (required)
• Must be a US Citizen (required)
• Professional attitude with the ability to communicate clearly and effectively at all levels
• Ability to resolve customer related problems or gather accurate information to pass on to others as needed
• Ability to listen attentively, make sound decisions, and speak with confidence
• Attention to detail and ability to follow up is critical, ability to meet deadlines
• Must be a motivated initiative-taker with the ability to work independently and/or in a cross-functional work team environment
• This person must view customer complaints as an opportunity to satisfy the customer, rather than a negative experience
Familiarity in working within a manufacturing environment is a plus
Travel Requirements: None

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