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It Support Engineer Jobs (NOW HIRING)

Workscapes, Inc.

IT Support Engineer

Tampa, FL · On-site

$65K - $75K/yr

We are seeking an IT Support Engineer who enjoys solving problems, improving systems, and delivering exceptional service to internal users. This is an excellent opportunity for a professional looking ...

TunesMap

IT Support Engineer

Boston, MA · On-site

As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...

Agency 8

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IT Support Engineer

Houston, TX · On-site

$60K - $80K/yr

Fully onsite at client location Job Summary We are seeking a hands-on IT Support Engineer to provide dedicated onsite support at a Houston-based client location. This role blends end-user support ...

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

COMPASS Pathways

IT Support Engineer

New York, NY

$65K - $85K/yr

Job overview :    The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues. Location: On ...

Netrix Global

Sr IT Support Engineer

Chicago, IL · On-site

About The Opportunity This Sr IT Support Engineer position is located in Chicago, IL 60614 of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is ...

Cohere

IT Support Engineer

New York, NY · On-site

Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their ... As the primary IT support point of contact for the New York Cohere office, you'll provide first ...

Netrix Global

Sr IT Support Engineer

Chicago, IL · On-site

About The Opportunity This Sr IT Support Engineer position is located in Chicago, IL 60614 of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, is ...

HealthSpaces

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IT Support Engineer

Salem, OR · On-site

$48K - $60K/yr

HealthSpaces was founded by a team of technology leaders, engineers, and Agile practitioners ... As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems ...

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Intersect

IT Support Engineer

San Francisco, CA · On-site

Maintain clear and organized documentation of support procedures, known issues, and resolutions Manage Software & IT Assets * Install, configure, maintain, and support operating systems and business ...

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All JobsIt Support Engineer Jobs

IT Support Engineer information

See salary details

$32.5K

$65.9K

$106.5K

How much do it support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What are IT Support Engineers?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What is L1, L2, and L3 support salary?

For an IT Support Engineer, L1 support typically offers a salary range of $30,000 to $50,000 annually, L2 support ranges from $40,000 to $60,000, and L3 support can earn $60,000 to $80,000 or more, depending on experience and location. Higher levels often require advanced troubleshooting skills, certifications, and deeper technical knowledge of systems and networks.

What does an IT support engineer do?

An IT support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using tools like remote support software and diagnostic utilities, and may hold certifications such as CompTIA A+ or Network+. Their role ensures the smooth operation of IT infrastructure within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

Is AI replacing tech support?

AI is automating certain routine tasks in IT support, such as troubleshooting common issues and providing basic assistance. However, IT Support Engineers are still essential for handling complex problems, customer interactions, and system management that require human judgment and technical expertise.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What engineers make $500,000?

Senior IT Support Engineers with extensive experience, specialized skills, and certifications such as Cisco or Microsoft can reach salaries around $500,000, especially in high-demand industries or senior leadership roles. Achieving this level often requires advanced technical expertise, management responsibilities, or working in lucrative sectors like finance or technology. Such compensation is uncommon and typically involves bonuses, stock options, or profit sharing.
More about IT Support Engineer jobs
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What states have the most It Support Engineer jobs? States with the most job openings for It Support Engineer jobs include:
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What are popular job titles related to It Support Engineer jobs? For It Support Engineer jobs, the most frequently searched job titles are:
IT Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Temporary, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $65,871 per year, or $31.7 per hour.

MSP IT Support Engineer

Riverside Recruiting

Independence, OH • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
MSP IT Support Engineer
Full-Time Employment
Monday-Friday, 8am-5pm
Mostly remote, occasional on-site
Must live in the Cleveland/Akron area
Company
Mostly work-from-home
On-site when unavoidable
Paid training and certifications
Laid-back culture and leadership
Financially stable and growing company
Company outings and team-building events
Employee recognition and awards, open door policy
Stay in our company condo in FL for vacation or to work remotely
Professional development, paid certifications, continuing education
Medical, dental, life insurance, wellness coach, 401k with company match
PTO for vacation, holidays, sick days, birthday, new parents, work anniversary
Position
Technical support to clients
Prioritize and manage tickets
Phone and email correspondence
Resolve Level 1 and Level 2 support tickets
Escalate Level 3 tickets to senior engineers
Ensure satisfaction through responsive support
Troubleshoot and resolve wireless network issues
Respond to issues discovered by monitoring tools
Create, disable, and reset passwords and rights
Deploy desktops and laptops and train users
Detect and remove viruses and malware
Document configurations and changes
Printer installation and troubleshooting
Upgrade software and hardware
Office 365 email configuration
Install new applications
Migrate users/data
Required
IT Support at a MSP
Great communication
Troubleshooting skills
Background check, drug / nicotine screening
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Email your resume to Sean.Zetts@RiversideRecruiting.com for more information
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@RiversideRecruiting.com

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