Who We Are Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered ... Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call ...
Who We Are Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered ... Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call ...
IT Support Specialist
Calgary, AB · On-site
Who We Are Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered ... Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call ...
Quick apply
IT Support Specialist
Calgary, AB · On-site
Who We Are Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered ... Your Role: IT Support Specialist As Tech-Wood's IT Support Specialist, you'll be the first call ...
IT Support Specialist
Edmonton, AB · On-site
As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent ...
IT Support Specialist
Edmonton, AB · On-site
As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent ...
As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, software ...
Posted today
Quick apply
As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, software ...
Posted today
As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, software ...
Posted today
As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, software ...
Posted today
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...
IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...
IT Support Technician
Calgary, AB · On-site
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great . We are a ...
Quick apply
IT Support Technician
Calgary, AB · On-site
IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great . We are a ...
Provide day-to-day IT support for employees across hardware, software, mobile devices, peripherals, and collaboration platforms, primarily at the Calgary Head Office and periodically at our Edmonton ...
Provide day-to-day IT support for employees across hardware, software, mobile devices, peripherals, and collaboration platforms, primarily at the Calgary Head Office and periodically at our Edmonton ...
Provide day-to-day IT support for employees across hardware, software, mobile devices, peripherals, and collaboration platforms, primarily at the Calgary Head Office and periodically at our Edmonton ...
Provide day-to-day IT support for employees across hardware, software, mobile devices, peripherals, and collaboration platforms, primarily at the Calgary Head Office and periodically at our Edmonton ...
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
Quick apply
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Quick apply
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
IT Analyst II
CA$42.12 - CA$56.86/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
IT Analyst II
CA$42.12 - CA$56.86/hr
Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...
IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...
Quick apply
IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...
IT Administrator
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
IT Administrator
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
This is an excellent opportunity for an early-career professional looking to develop their skills across IT support, workplace services, and business operations in a collaborative engineering ...
This is an excellent opportunity for an early-career professional looking to develop their skills across IT support, workplace services, and business operations in a collaborative engineering ...
We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and ...
We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and ...
IT Solutions Architect
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
IT Solutions Architect
Calgary, AB · Hybrid
Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...
The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects ... Strong scripting and automation skills using PowerShell, Python, SQL, or similar programming ...
The Senior IT Analyst will provide technical support for complex IT initiatives by leading projects ... Strong scripting and automation skills using PowerShell, Python, SQL, or similar programming ...
It Support Engineer information
What is an IT Support Engineer?
IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.
What are the key skills and qualifications needed to thrive as an IT Support Engineer?
To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.
What are some common challenges IT Support Engineers face, and how can they effectively address them?
IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.
What is the difference between It Support Engineer vs Network Support Technician?
| Aspect | It Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network infrastructure, server rooms, on-site network support |
| Employer & Industry | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search/Comparison | Yes | Yes |
The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.
What are the most commonly searched types of It Support Engineer jobs in Alberta?
The most popular types of It Support Engineer jobs in Alberta are:
What job categories do people searching It Support Engineer jobs in Alberta look for?
The top searched job categories for It Support Engineer jobs in Alberta are:
What are popular job titles related to It Support Engineer jobs in AB?
For It Support Engineer jobs in AB, the most frequently searched job titles are:
Full-time
PTO
Posted 21 days ago
Job description
Tech-Wood is growing, and we need YOU!
Who We Are
Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered Wood Products, Roof Trusses, Wall Panels, and Building Materials to Calgary and surrounding areas.
We proudly operate out of two manufacturing facilities ten minutes apart - one off Peigan Trail and the other right off Glenmore Trail, serving our customers with integrity, teamwork, and a drive for excellence.
At Tech-Wood, we believe success comes from working together. We're a collaborative and forward-thinking team that values hard work, innovation, and having a bit of fun along the way. Our people are at the heart of everything we do, and we're looking for someone who shares that same passion for excellence and teamwork.
Your Role: IT Support Specialist
As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues, managing equipment, and ensuring our technology is reliable, secure, and ready to support our growing business.
This role is about more than fixing computers, it's about creating a great employee experience through technology. You'll help improve systems, support new initiatives, and work closely with every department to keep Tech-Wood connected and moving forward.
What You'll Do:
- Provide day-to-day IT support to employees across both Tech-Wood locations.
- Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
- Set up, deploy, maintain, and replace computers, laptops, and other IT equipment.
- Support employee onboarding, role changes, offboarding, and user account management.
- Support end-user access and connectivity for our PG team while working alongside the IT Lead on broader technology initiatives.
- Assist with network administration, cybersecurity initiatives, system maintenance, and backup testing.
- Maintain accurate IT documentation, asset inventories, and support procedures.
- Identify opportunities to improve IT processes, user experience, and operational efficiency.
- Support technology projects and system implementations alongside the IT Lead.
- Participate in a compensated after-hours and on-call rotation once fully trained.
What You Bring:
- 2-4 years of IT support experience in a business, manufacturing, industrial, or multi-site environment.
- Strong troubleshooting and problem-solving skills with a customer-first mindset.
- Experience supporting Windows devices, Microsoft 365, Active Directory, and common business technologies.
- Excellent communication skills with the ability to explain technical concepts in a simple, approachable way.
- Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.
- A willingness to learn, adapt, and continuously improve.
- Experience with networking, cybersecurity, Microsoft environments, or Cisco Meraki is considered an asset.
- Relevant IT certifications (CompTIA, Microsoft, etc.) are considered an asset.
Additional Requirements:
- Valid Class 5 driver's license and the ability to travel between our Tech-Wood locations.
- Ability to participate in a compensated after-hours and on-call rotation.
- Successful police background check.
- Comfortable working in both office and production environments, including exposure to noise, dust, lifting IT equipment, and wearing PPE when required.
What We Bring:
- Competitive compensation and bonus opportunities
- Group benefits
- HSA Allowance
- Paid vacation time
- Free on-site parking
- Company team-building events
- Ongoing learning and development opportunities
- A fast-paced, collaborative environment where people support each other and take pride in their work
- A team that is invested in YOU - professionally and personally
Please note: Tech-Wood's locations are not accessible by public transit. Candidates must have reliable transportation.