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It Support Engineer Jobs in Alberta (NOW HIRING)

Charter (Canada)

IT Support Analyst

Calgary, AB

$37 - $45/hr

Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...

NorQuest College

IT Support Desk Analyst

Edmonton, AB · On-site

CA$48K - CA$63K/yr

The IT Support Desk Analyst is the single point of contact for end users regarding issues, inquiries, and requests as they relate to computers, telephony, and IT network. Client interactions may ...

Control Tech

Junior IT Specialist

Grande Prairie, AB · On-site

CA$45K - CA$60K/yr

The Junior IT Specialist will support the daily administration and management of our SharePoint ... Programming and data skills, essential to implement and deploy AI and BI solutions * Collaboration ...

New

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.

PwC

Information Technology Audit Manager

Calgary, AB

CA$84K - CA$134K/yr

Experienceinadvisingacrossa range of IT areas,suchas ITgovernance, IT service management, IT managementprocesses,vendorandcontractmanagement, ITcapability,assessments, IT support ...

WCB Alberta

IT Specialist III

Edmonton, AB · On-site

CA$110K/yr

Approximately 10 years as an IT services professional, with at least 7 years of technical support experience working with Cloud based environments like Microsoft Azure, DevOps, Microsoft Windows ...

Recruitment Partners

Director of IT

Edmonton, AB · On-site

Director of IT Our Edmonton-based Client is searching for a Director of IT who reports directly to ... Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Alberta

It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Alberta? The most popular types of It Support Engineer jobs in Alberta are:
What job categories do people searching It Support Engineer jobs in Alberta look for? The top searched job categories for It Support Engineer jobs in Alberta are:
What are popular job titles related to It Support Engineer jobs in AB? For It Support Engineer jobs in AB, the most frequently searched job titles are:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Analyst

Charter (Canada)

Calgary, AB

$37 - $45/hr

Contractor

Posted 18 days ago

Job description

Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and humancentered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.


Position Summary

We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.


Key Responsibilities


  • Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
  • Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
  • Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Manage user accounts, permissions, licensing, and access requests.
  • Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
  • Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
  • Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
  • Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
  • Document incidents, resolutions, and technical procedures while escalating complex issues as required.


Qualifications

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in IT support, help desk, or infrastructure support.
  • Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
  • Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
  • Strong troubleshooting, analytical, organizational, and customer service skills.
  • Excellent verbal and written communication skills with the ability to manage multiple priorities.



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