... Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise ...
Quick apply
... Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise ...
... Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise ...
Quick apply
... Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT. Key Responsibilities * Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise ...
L1 Support Hero
Calgary, AB · On-site
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Quick apply
L1 Support Hero
Calgary, AB · On-site
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates ... In this role, you'll lead a team of integration and automation engineers who eliminate friction ...
We are seeking a Manager, IT Systems to join our IT team. This role is available to candidates ... In this role, you'll lead a team of integration and automation engineers who eliminate friction ...
CyberArk Support Engineer
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
... IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more ... While AI supports parts of our recruitment process, final hiring decisions always involve human ...
CyberArk Support Engineer
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
... IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more ... While AI supports parts of our recruitment process, final hiring decisions always involve human ...
The Director, Information Technology is a key leadership role where you will have the opportunity to shape WinSport's technology strategy, strengthen infrastructure and cybersecurity, and support the ...
The Director, Information Technology is a key leadership role where you will have the opportunity to shape WinSport's technology strategy, strengthen infrastructure and cybersecurity, and support the ...
IT Technician (Hybrid)
Edmonton, AB · Hybrid
IT Technician (Hybrid) Our client is seeking an IT Technician to support the administration ... Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology ...
Quick apply
IT Technician (Hybrid)
Edmonton, AB · Hybrid
IT Technician (Hybrid) Our client is seeking an IT Technician to support the administration ... Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology ...
As a part of the team, the individual will have support responsibility for business users ... The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years ...
As a part of the team, the individual will have support responsibility for business users ... The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years ...
Specialist I, IT Systems
Edmonton, AB · On-site +1
We are seeking a Specialist I, IT Systems to join our Technology & Information Services (TIS ... and support practices. * Experience working in Agile and/or DevOps environments, including ...
New
Specialist I, IT Systems
Edmonton, AB · On-site +1
We are seeking a Specialist I, IT Systems to join our Technology & Information Services (TIS ... and support practices. * Experience working in Agile and/or DevOps environments, including ...
New
... community developer in Western Canada. Our technology environment is undergoing the most ... Support Enterprise solutions such as Salesforce, NEWSTAR, Monday.com etc. through a team of ...
... community developer in Western Canada. Our technology environment is undergoing the most ... Support Enterprise solutions such as Salesforce, NEWSTAR, Monday.com etc. through a team of ...
Advisor IT Network Operations
Edmonton, AB · Hybrid
CA$80K - CA$105K/yr
Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...
Advisor IT Network Operations
Edmonton, AB · Hybrid
CA$80K - CA$105K/yr
Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...
Advisor IT Network Operations
Calgary, AB · Hybrid
CA$80K - CA$105K/yr
Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...
Advisor IT Network Operations
Calgary, AB · Hybrid
CA$80K - CA$105K/yr
Support the implementation of new network technologies and integrate them into existing enterprise ... in IT, Computer Science, Networking, Engineering or a related subject area. A combination of ...
Technology Administrator
Acheson, AB · On-site
Post-secondary education in Information Technology, Business Technology, Business Administration ... Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology ...
Quick apply
Technology Administrator
Acheson, AB · On-site
Post-secondary education in Information Technology, Business Technology, Business Administration ... Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology ...
We stand proudly for our people and support their success through career development and ... Collaborate with solution architects, developers, and platform SMEs to validate designs and ...
We stand proudly for our people and support their success through career development and ... Collaborate with solution architects, developers, and platform SMEs to validate designs and ...
Application Support Analyst
Calgary, AB · On-site
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
Quick apply
Application Support Analyst
Calgary, AB · On-site
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
Application Support Analyst
Calgary, AB · On-site
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
Quick apply
Application Support Analyst
Calgary, AB · On-site
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ... Translate business needs into clear technical requirements for developers. * Assist with software ...
In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud ...
In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud ...
IT Business Analyst
Calgary, AB · On-site
Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent ...
Quick apply
IT Business Analyst
Calgary, AB · On-site
Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent ...
IT Project Specialist
Calgary, AB · On-site
They will provide client on-boarding, technical expertise, and support to projects across a wide ... This position will allow you to work alongside some of the most talented engineers in the country ...
Quick apply
IT Project Specialist
Calgary, AB · On-site
They will provide client on-boarding, technical expertise, and support to projects across a wide ... This position will allow you to work alongside some of the most talented engineers in the country ...
It Support Engineer information
What is an IT Support Engineer?
IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.
What are the key skills and qualifications needed to thrive as an IT Support Engineer?
To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.
What are some common challenges IT Support Engineers face, and how can they effectively address them?
IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.
What is the difference between It Support Engineer vs Network Support Technician?
| Aspect | It Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network infrastructure, server rooms, on-site network support |
| Employer & Industry | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search/Comparison | Yes | Yes |
The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.
What are the most commonly searched types of It Support Engineer jobs in Alberta? The most popular types of It Support Engineer jobs in Alberta are:
What job categories do people searching It Support Engineer jobs in Alberta look for? The top searched job categories for It Support Engineer jobs in Alberta are:
What are popular job titles related to It Support Engineer jobs in AB? For It Support Engineer jobs in AB, the most frequently searched job titles are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 4 days ago
Job description
Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations. This is a multi-role opportunity spanning several functions across Information Technology, including (but not limited to) infrastructure and networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise applications, data platforms, DevOps, and technical project delivery.
These roles are designed for mid- to senior-level professionals who are ready to lead initiatives, improve service delivery, and progress toward senior leadership pathways such as IT Manager, Lead Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT.
Key Responsibilities- Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise applications aligned to business needs
- Design, implement, and optimize secure, scalable environments (on-premises, hybrid, and cloud)
- Improve service performance through incident, problem, and change management aligned to ITIL practices
- Strengthen security posture through access controls, monitoring, patching, vulnerability management, and incident response support
- Partner with stakeholders to gather requirements, shape solutions, and deliver work to agreed scope, quality, and timelines
- Maintain technical documentation (architectures, policies, runbooks, and support procedures) to support operational resilience and audit readiness
- Drive automation and standardization to improve reliability, reduce manual effort, and support continuous improvement
- Support compliance-aligned delivery where required (e.g., privacy and security controls, audit support, regulated environments)
- Mentor junior colleagues and contribute to technical standards, governance, and best practices
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience)
- Typically 5–10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms
- Practical experience with relevant tools and platforms, such as:
- Cloud: AWS, Azure, and/or Google Cloud
- Identity and access: Active Directory/Entra ID (Azure AD), SSO/MFA, RBAC
- ITSM: ServiceNow, Jira Service Management, or similar
- Security: SIEM, EDR, vulnerability management, endpoint security, monitoring
- Networking: routing/switching, firewalls, VPN, Wi-Fi, DNS/DHCP
- Automation/scripting: PowerShell, Python, Bash, Infrastructure as Code (e.g., Terraform)
- Strong troubleshooting skills, stakeholder communication, and documentation capability
- Professional working proficiency in English (written and verbal); French is an asset for some roles/regions
- Eligibility to work in Canada and willingness to complete role-appropriate pre-employment screening where required
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development