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It Support Engineer Jobs in Alberta (NOW HIRING)

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... Bachelor's degree in business, Information Systems, Engineering, or related field (or equivalent ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

Enbridge

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

Support integrations between Maximo and enterprise applications, including Oracle ERP (Finance and ... in IT support, systems analysis, business analysis, or application support environments.

Parkland

Specialist - IT Apps Dev

Calgary, AB

This role includes supporting and enhancing our current Angular application while also contributing ... As a Senior Software Developer, you will play a key leadership role in sprint planning ...

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It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Alberta? The most popular types of It Support Engineer jobs in Alberta are:
What job categories do people searching It Support Engineer jobs in Alberta look for? The top searched job categories for It Support Engineer jobs in Alberta are:
What are popular job titles related to It Support Engineer jobs in AB? For It Support Engineer jobs in AB, the most frequently searched job titles are:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Business Analyst

FLINT Corp.

Sherwood Park, AB

Full-time

Re-posted 21 hours ago

Job description

Company Description

FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services. Committed to safety and quality, we foster a workplace culture that values innovation and sustainability. With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world.

Job Description

As an IT Business Analyst, you will be embedded within FLINT’s business operations, working across multiple business units to understand processes, identify pain points, and translate stakeholder needs into technology-enabled solutions. This role goes beyond traditional business analysis—you will actively contribute to solution design and delivery using AI tools, rapid prototyping, and low-code platforms. You will partner closely with stakeholders to challenge assumptions, uncover root problems, and help build practical, adoptable solutions that drive real business value

What would you be doing?

  • Partner with business units to analyze workflows, gather requirements, and identify process improvement and automation opportunities.
  • Map current and future state processes, translating business needs into clear, actionable requirements for technical teams.
  • Support solution delivery by collaborating with technology teams to scope, prototype, test, and validate solutions.
  • Participate in hands-on solution building using low-code/no-code and AI-assisted tools, including user acceptance testing and documentation.
  • Contribute to enterprise initiatives by supporting prioritization, ROI development, and continuous improvement efforts.
  • Continuously build knowledge of internal systems, AI tools, and business functions to drive innovation and adoption.

Perks of the job

  • Enhance your leadership and communication skills with the opportunity to lead and collaborate with various professionals, from Executives to front-line workers.
  • Competitive Compensation.
  • RRSP Matching.
Qualifications
  • Bachelor’s degree in business, Information Systems, Engineering, or related field (or equivalent experience) with 1–3 years in business analysis, consulting, or process improvement.
  • Strong communication skills with the ability to translate between business needs and technical requirements.
  • Experience with process mapping, requirements gathering, and working with stakeholders across multiple levels.
  • Proficiency in Microsoft 365; exposure to Power Platform, AI tools, data visualization, or low-code platforms is an asset.
  • Curious, adaptable, and solutions-focused mindset with a strong interest in technology, continuous improvement, and learning new tools.

Additional Information

Offers of employment are conditional on the successful outcome of a criminal background check.

Candidates shortlisted will be required to complete the Profile TRAITS Survey.   

The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of individuals to support the best use of their strengths, abilities, and potential.  

Our Commitment to Our People  

When you join FLINT, we make these promises:  

  • Your work will matter. The projects you'll help build will serve communities for generations.  
  • Your growth is our priority. We'll invest in your development and create paths for advancement.  
  • Your voice will be heard. Your experience and ideas will shape how we tackle challenges.  
  • Your team will support you. You'll work with people who want to see you succeed.  
  • Your ambition will be rewarded. As you grow, FLINT grows – and we recognize those who help us build better.  

Shape Your Future. Strengthen Your Craft. Leave A Legacy.

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