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It Support Engineer Jobs in Alberta (NOW HIRING)

Alberta Health Services

IT Analyst I

Edmonton, AB

CA$34.10 - CA$46.03/hr

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft ...

Softchoice

IT Business Analyst

Calgary, AB · On-site

Support training development, change management, and post-go-live adoption so solutions are ... ServiceNow, Jira, Confluence, Azure DevOps, or equivalent). * Proficiency with Microsoft Office ...

Calgary Co-op

IT Operations - Specialist

Calgary, AB

In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud ...

VC3

IT Project Specialist

Calgary, AB

They will provide client on-boarding, technical expertise, and support to projects across a wide ... This position will allow you to work alongside some of the most talented engineers in the country ...

FLINT Corp.

IT Business Analyst

Calgary, AB · On-site

Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... Bachelor's degree in business, Information Systems, Engineering, or related field (or equivalent ...

Enerflex Ltd.

Manager, IT Security

Calgary, AB · On-site +1

As Manager, IT Security, you will lead a capable team, strengthen security practices, and help ... Advance risk and compliance by developing standards, support policies, conducting risk assessments ...

EPCOR

Business Analyst (IT)

Edmonton, AB · On-site

Are you ready to support major application capital projects that address real business challenges ... BA experience with IT projects in the Utilities sector is considered an asset. As the successful ...

Optiom

IT Security & Resilience Analyst

Calgary, AB · Hybrid

You Bring * 3-6 years in IT governance, risk, compliance, service management, or IT security in an ... Employer-supported certification - we cover exam fees and continuing education for role-relevant ...

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It Support Engineer information

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Alberta?

The most popular types of It Support Engineer jobs in Alberta are:

What job categories do people searching It Support Engineer jobs in Alberta look for?

The top searched job categories for It Support Engineer jobs in Alberta are:

What are popular job titles related to It Support Engineer jobs in AB?

For It Support Engineer jobs in AB, the most frequently searched job titles are:

It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Analyst I

Alberta Health Services

Edmonton, AB

CA$34.10 - CA$46.03/hr

Full-time

Posted 6 days ago

Job description

Your Opportunity:

Reporting to Manager IT - Provincial Workforce Systems Technology, an IT Analyst will provide an intermediate level knowledge and industry experience for supporting applications such as PeopleSoft, Taleo as Security/Systems Administrator. The incumbent must interpret the strategic direction of the organization and external industry trends to provide technological direction and recommend best practices within 'Provincial workforce Systems Technology' team and to the business client with the goal of improving business processes and the quality of services offered. This incumbent will be responsible for: Coordinating within internal teams such as e-Records, PeopleSoft infrastructure, PeopleSoft Security while performing day-to-day activities. Work as a liaison with other AHS teams such as HR Shared Services, Recruitment management systems, PeopleSoft development and Identity/Access Management. Managing, troubleshooting and triaging the tickets/requests coming from various systems such as ServiceNow, PHIRE and email. Managing user access requests including assigned roles/permissions enhancements for PeopleSoft and Recruitment Management System (Taleo) received through IAM security provisioning queue. - Escalating issues/problems to software vendors. - Fully Capable of leading self with minimum direction from the Manager/Team Lead. Ability to set & meet personal deadlines and adapt to changes in priority. Don't hesitate to take on new challenges and responsibilities.

Description:

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

  • Transition Company: Health Shared Services
  • Classification: IT Analyst I
  • Union: AUPE GSS
  • Unit and Program: Provincial Workforce Systems Technology, IT Corp Services
  • Primary Location: CN Tower
  • Location Details: Eligible to work hybrid (on/off site) within Alberta
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 04-SEP-2026
  • Temporary Employee Class: Temp F/T Benefits
  • Date Available: 21-SEP-2026
  • Temporary End Date: 28-MAY-2027
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, Evenings
  • Days Off: Saturday/Sunday
  • Minimum Salary: $34.10
  • Maximum Salary: $46.03
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Bachelor's degree in computer science or computer Systems Technology Diploma with comparable experience. Minimum of 1 year working experience in managing/triaging/resolving 'Information Technology' tickets in various systems such as Oracle/PeopleSoft, Recruitment Management System such as Oracle/Taleo and Oracle/HCM. Intermediate troubleshooting knowledge of various browsers related problems for various applications such as PeopleSoft, Taleo, HCM etc. Demonstrated communication, interpersonal, documentation and organizational skills. Demonstrated capability in developing/maintaining reports/forms using Power-BI and/or other software's such as PHP, Oracle APEX etc. Strong customer service, communication, and relationship management skills. Ability to identify links between business strategy and technology solutions. Experience in troubleshooting Active Directory & privacy issues specific to supported applications. Ability to set & meet personal deadlines and adapt to changes in priority.

Preferred Qualifications:

Previous working experience at HSS/AHS in supporting CORPORATE applications. Proficient in writing SQL's for investigating and/or troubleshooting Security problems from back-end. Experience in Change Management systems such as ServiceNow, PHIRE etc. Proficient in SDLC and ITIL methodologies.

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