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It Support Engineer Jobs in Kentucky (NOW HIRING)

Waystar

Technical IT Support Engineer

Louisville, KY · On-site

ABOUT THIS POSITION The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ...

Nityo Infotech

IT Support Specialist

Florence, KY

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

Pae

IT Support Technician

Louisville, KY

$33 - $35/hr

Amentum is seeking IT Support Technicians to support our DHS customer at their regional CONUS and ... engineering team and COTS products * Participate in pre-scheduled after-hours support of weekly ...

New

Dana

IT Field Support Analyst

Danville, KY · On-site

Provide support for engineering applications (e.g., AutoCAD and related tools). * Assist with ... Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent ...

Mesabi Metallics

IT Support Specialist

Paducah, KY · On-site

$60K - $85K/yr

Bachelor's / Master's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field. * 5 to 10 years of experience in IT Technical Support ...

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Kentucky

It Support Engineer information

See Kentucky salary details

$28.2K

$57.2K

$92.5K

How much do it support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for it support engineer in Kentucky is $57,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $66,000.00 per year, depending on experience, location, and employer.

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are popular job titles related to It Support Engineer jobs in Kentucky? For It Support Engineer jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching It Support Engineer jobs in Kentucky look for? The top searched job categories for It Support Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for It Support Engineer jobs? Cities in Kentucky with the most It Support Engineer job openings:
What are popular job titles related to It Support Engineer jobs in KY? For It Support Engineer jobs in KY, the most frequently searched job titles are:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Kentucky as of July 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $57,210 per year, or $27.5 per hour.

Technical IT Support Engineer

Patientco

Louisville, KY

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

ABOUT THIS POSITION

The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs).

WHAT YOU'LL DO

Job Description:

Serve as the initial point of contact for all IT support requests viaJira Service Management tickets, calls, and email requests.
Participate in an on-call rotation supporting our nationally dispersed employees outside of office hours.
Providetimely communication and resolution in adherence to service level agreements.
Accurately capture and document issue details, symptoms, and all troubleshooting steps taken in the corresponding Jira ticket.
Perform basic troubleshooting for hardware, software, account access, and connectivity issues among others.
Resolve common requests independently (e.g., password resets, access requests, software installs, driver updates, M365 issues).
Route complex tickets to Tier 2 or specialized support teams with documented triage and troubleshooting steps taken before escalation.
Monitor open tickets and proactively update users on progress.
Deliver excellent customer service by setting clear expectations, communicating effectively, and following up with end users.
Follow established workflows, knowledge base articles, and escalation procedures.

WHAT YOU'LL NEED

Strong communication and customer service skills.
Familiarity with Jira Service Management (or similar ticketing systems) and Microsoft 365 Products.
Basic knowledge of operating systems, productivity software, networking, and account management.
Ability to work in a collaborative environment optimistically and with a willingness to learn.
Detail-oriented with strong organizational and problem-solving skills.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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