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Senior Support Engineer Jobs in Kentucky (NOW HIRING)

Patientco

Senior Data Engineer

Louisville, KY

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

Crew Career Center

Senior Data Engineer

Louisville, KY

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

AvKARE, LLC

Sr. AI Engineer

Fountain Run, KY · On-site +1

$88K - $121K/yr

Description The Sr. AI Engineer will report directly to the Sr. Director of Data Analytics & AI ... Support AI model training, fine-tuning, and prompt engineering efforts, including embeddings ...

Schnabel Engineering

Senior Engineer

Lexington, KY · On-site

$91K - $126K/yr

The Lexington office is seeking a Senior Engineer to lead, manage, execute, and provide technical ... Manage, execute, and provide technical support, in a team setting and on a variety of challenging ...

GE Appliances

Senior AI Engineer

Louisville, KY · On-site

$100K - $137K/yr

The Senior AI Engineer will work closely with senior engineers and architects to deliver production ... Develop, test, and maintain backend services supporting AI agent execution, orchestration, and tool ...

Geologics

Senior Quality Engineer

Louisville, KY · On-site

$57/hr

The Senior Quality Engineer plays a critical role in supporting manufacturing and engineering actions and supporting tiered management systems. * The Senior QE will lead efforts in pull focuses on ...

Geologics

Senior Quality Engineer

Louisville, KY · On-site

$57/hr

The Senior Quality Engineer plays a critical role in supporting manufacturing and engineering actions and supporting tiered management systems. * The Senior QE will lead efforts in pull focuses on ...

Schnabel Engineering, Inc.

Senior Engineer

Lexington, KY

$91K - $126K/yr

The Lexington office is seeking a Senior Engineer to lead, manage, execute, and provide technical ... Manage, execute, and provide technical support, in a team setting and on a variety of challenging ...

CACI

Senior CIWS Production Engineer

Louisville, KY · On-site

$100K - $137K/yr

CACI is seeking a Senior Production Engineer for a Part Time role supporting critical production-related efforts in Louisville, KY. In this role, you will serve as a trusted technical authority ...

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GE Appliances

Senior Design Engineer (P3)

Louisville, KY · On-site

$100K - $137K/yr

The Senior Design Engineer will apply strong engineering fundamentals, analytical methods, hands-on ... Support development and execution of technology roadmaps for critical structural technologies that ...

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Senior Support Engineer information

See Kentucky salary details

$19.5K

$89.7K

$138.1K

How much do senior support engineer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior support engineer in Kentucky is $89,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $108,100.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Kentucky?

For Senior Support Engineer jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Kentucky look for?

The top searched job categories for Senior Support Engineer jobs in Kentucky are:

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Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,687 per year, or $43.1 per hour.

AI Engineer: DevOps & Application Support

GE Appliances

Louisville, KY • On-site

$50.75 - $69.50/hr

Full-time

Posted 21 days ago

Job description

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
We are seeking a collaborative, self-motivated, and detail-oriented DevOps & Application Support Engineer to join our AI Platform engineering team. In this role, the ideal candidate will be the primary owner of the DevOps, maintenance, and support for our in-house developer and user tools, specifically Open Web UI (serving ~2,500 production users).
This is an incredible opportunity for a technical resource looking to build a strong foundation in modern cloud infrastructure, automation, and AI tooling. While the primary focus of the role will be environment management, triaging issues, and keeping our platforms running smoothly, the DevOps & Application Support Engineer will also have an opportunity to actively contribute to core AI Platform development as workload bandwidth allows.
Position
AI Engineer: DevOps & Application Support
Location
USA, Louisville, KY
How You'll Create Possibilities
Essential Responsibilities:
  • Open Web UI Lifecycle & Environment Management: Maintain our in-house fork for Open Web UI. Pull and test the latest community updates and manage deployments across our Dev and Prod environments (supporting ~2,500 active users in Prod).
  • Support, Triage & Operations: Own the end-to-end technical support lifecycle for Open Web UI. This includes infrastructure troubleshooting, monitoring, triaging user-reported bugs, and coordinating issue resolution.
  • AI Platform Development: contribute directly to the development of our broader AI Platform, writing code and collaborating with senior engineers.
  • Continuous Integration & Delivery (CI/CD): Maintain and optimize pipelines to automate the build, testing, and deployment of updates to our managed applications.
  • Collaboration & Agile Practices: Work closely with the AI Platform engineering team. Actively participate in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.

What You'll Bring to Our Team
Minimum Qualifications:
  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent hands-on experience)
  • 3 years of experience in software engineering, systems administration, DevOps, or technical support
  • Version Control Proficiency: Practical experience using Git/GitHub, including managing branches, merging, and handling forks of open-source projects
  • Containerization Basics: Basic understanding of Docker and deploying containerized applications
  • Multi-Environment Management: Familiarity with deploying applications across separate lifecycles (Dev, QA, Prod)
  • Strong Troubleshooting Skills: Excellent analytical skills with a passion for triaging infrastructure issues and resolving user support requests
  • Communication & Collaboration: Strong interpersonal skills to interface directly with internal users and collaborate effectively within an Agile team

Preferred Qualifications:
  • Basic scripting or programming skills (e.g., Python, Bash, JavaScript/Node.js)
  • Exposure to cloud platforms such as AWS or Google Cloud
  • Understanding of basic networking, security concepts, and database management (SQL/NoSQL)
  • Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Splunk) to track application health

Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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