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24 Solutions Team It Support Engineer Jobs Hiring Near You

The Solutions Team Inc

IT Support Engineer I

Flowood, MS ยท On-site

Position Overview The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level ...

The Solutions Team Inc

IT Support Engineer I

Flowood, MS ยท On-site

Position Overview The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level ...

The Solutions Team Inc

VP of Sales

Flowood, MS ยท On-site

The Solutions Team is one of the fastest-growing IT services companies serving specialty medical practices across the U.S., ranked on the Inc. 5000 and recognized for best-in-class growth and ...

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Infographic showing various It Support Engineer job openings at Solutions Team in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

IT Support Engineer II

The Solutions Team Inc

Birmingham, AL

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

Description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements

Required Skills & Qualifications

  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Live in Metro Birmingham Area

Preferred Qualifications

  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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