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    Infographic showing various Desktop Support job openings at Solutions Team in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 60% Physical, and 40% Remote job distribution.

    IT Support Engineer I

    The Solutions Team Inc

    Flowood, MS • On-site

    Full-time

    Medical, PTO

    Re-posted 21 days ago

    Job description

    Position Overview
    The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.
    Key Responsibilities & Daily Tasks
    • Monitor and respond to incoming service tickets within SLA guidelines
    • Provide remote support via phone, email, and remote access tools
    • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
    • Manage user accounts and basic Active Directory tasks
    • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
    • Document all work clearly and professionally
    • Escalate issues to Level II Engineers when appropriate
    • Assist with onboarding and offboarding tasks
    • Participate in on-call rotation as assigned

    Requirements
    Required Skills & Qualifications
    • 1-3 years of help desk or desktop support experience (MSP preferred)
    • Strong working knowledge of Windows and Microsoft 365
    • Foundational networking knowledge
    • Strong communication and customer service skills

    Preferred Qualifications
    • CompTIA or Microsoft certifications
    • Experience with ConnectWise, N-able, BeyondTrust, Huntress
    • Basic PowerShell knowledge
    • macOS/iOS support experience

    Benefits & Perks
    • Paid Time Off (PTO) and company-observed paid holidays
    • Health insurance options for eligible employees
    • CrewHu employee recognition and rewards program
    • $50 monthly cell phone stipend
    • Company-provided equipment and tools
    • Ongoing training and professional development opportunities

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