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Entry Level Technical Support Engineer Jobs (NOW HIRING)

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

New

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88 - $107/hr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

New

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

IntroductionWe are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

$60 - $80/hr

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Jobgether

As a Technical Support Engineer, you'll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You'll troubleshoot complex API ...

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

IntroductionWe are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in ...

Options Technology Ltd.

$70 - $110/hr

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

New

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

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Entry Level Technical Support Engineer information

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How much do entry level technical support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for entry level technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

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Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Podium

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do:

  • Troubleshoot, document & resolve bugs by using AI to create and merge PRs
  • Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
  • Develop a system for feedback loops in close collaboration with the Product team
  • Create internal documentation of our products and processes
  • Maintain open communication channels within the broader Customer Success department and Product teams
  • Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
  • Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
  • Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements

What You Should Have:

  • A customer-first mindset with strong empathy and ownership
  • 1-3 years of experience in technical or product support roles
  • Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
  • An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
  • Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
  • Strong analytical and data-driven problem-solving skills
  • Experience managing and triaging customer issues, feature requests, or product-related escalations
  • Proactive approach to identifying gaps, proposing solutions, and improving team workflows

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid parental leave
  • Fertility benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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