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Entry Level Technical Support Engineer Jobs in North Carolina

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... Ability to translate highly technical network jargon into clear, actionable updates for non ...

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Entry Level Technical Support Engineer information

See North Carolina salary details

$34.1K

$71.8K

$108.6K

How much do entry level technical support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for entry level technical support engineer in North Carolina is $71,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $89,500.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in North Carolina?

The most popular types of Technical Support Engineer jobs in North Carolina are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in North Carolina?

For Entry Level Technical Support Engineer jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in North Carolina look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in North Carolina are:

What cities in North Carolina are hiring for Entry Level Technical Support Engineer jobs?

Cities in North Carolina with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in North Carolina as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $71,825 per year, or $34.5 per hour.

Technical Support Engineer

Raleigh, NC

Qualys
Network Security • 1 - 5K employees
Learn more about Qualysexternal

Full-time

Re-posted 22 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Grow your career internally at Qualys, our best talent comes from within!

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualysportfolio of products andtheirintegrationwith customerenvironments.

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

RequiredKnowledge/Experience:

Bachelor of Science in Computer Science or equivalent experience

3+years of experience in a technical support role.

Unix/Linux experience in an enterprise environment.

In-depth TCP/IP understanding.

LAN/WAN infrastructures.

Common OSservices (IIS, BIND, Apache, AD, WINS, Samba, SSH).

Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.

Windows Active Directory authentication and security.

Knowledge of Samba/Active Directory integration

CIFS, DNS, ACL, server/client configuration.

Splunk usage including but not limited to log queries and report/dashboardgeneration

Experienced with packet capture review and diagnosis.

Oracle and Microsoft SQL knowledge

Outstanding troubleshooting and analytical skills.

Excellent written and verbal communication skills.

. Bilingual candidates highly desirable ( Spanish, Portuguese )

Preferred:

Systems Management experience (KACE, GPO deployments)

Previous API support and Regex knowledge.

Scripting experience (Bash, Python)

Knowledge of major web server software (IIS, Apache,Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).

CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.

Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)

Have you notified your current manager of your application?

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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