Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... You'll work closely with Product, Engineering, and Operations to improve support workflows and ...
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... You'll work closely with Product, Engineering, and Operations to improve support workflows and ...
Technical Support Representative
Charlotte, NC · On-site +1
... remote). You will provide world class support to our expanding client base, working closely with ... A willingness to work closely with engineering staff to identify and improve existing support ...
Technical Support Representative
Charlotte, NC · On-site +1
... remote). You will provide world class support to our expanding client base, working closely with ... A willingness to work closely with engineering staff to identify and improve existing support ...
Technical Support Representative
Charlotte, NC · On-site +1
... remote). You will provide world class support to our expanding client base, working closely with ... A willingness to work closely with engineering staff to identify and improve existing support ...
Technical Support Representative
Charlotte, NC · On-site +1
... remote). You will provide world class support to our expanding client base, working closely with ... A willingness to work closely with engineering staff to identify and improve existing support ...
Technical Support Specialist - Remote
Charlotte, NC · On-site +1
About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...
Quick apply
Technical Support Specialist - Remote
Charlotte, NC · On-site +1
About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...
Senior Microelectronics Applications Engineer (remote) Position Summary Seeking a Senior ... Customer Technical Support - Conduct design reviews and offer guidance on IC integration and system ...
Quick apply
Senior Microelectronics Applications Engineer (remote) Position Summary Seeking a Senior ... Customer Technical Support - Conduct design reviews and offer guidance on IC integration and system ...
Technical Support Specialist
Salisbury, NC · On-site +1
$52K - $58K/yr
About the Role This role is a critical one on our expanding Technical Support team. We want our ... We are a remote-first company that enables our team members to positively impact their life, family ...
Technical Support Specialist
Salisbury, NC · On-site +1
$52K - $58K/yr
About the Role This role is a critical one on our expanding Technical Support team. We want our ... We are a remote-first company that enables our team members to positively impact their life, family ...
Provide telephone technical support and troubleshooting, assist customers by resolving problems ... weekends or time off. * 100% company paid life insurance and disability insurance * Employee ...
Provide telephone technical support and troubleshooting, assist customers by resolving problems ... weekends or time off. * 100% company paid life insurance and disability insurance * Employee ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Raleigh, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Distribution Engineer (remote)
Charlotte, NC · On-site +1
Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...
Weekend Technical Support Engineer Remote information
What is the difference between Weekend Technical Support Engineer Remote vs Weekend Customer Support Specialist Remote?
| Aspect | Weekend Technical Support Engineer Remote | Weekend Customer Support Specialist Remote |
|---|---|---|
| Required Credentials | Technical certifications (e.g., CompTIA, Cisco), technical knowledge | Customer service skills, basic technical understanding |
| Work Environment | Technical troubleshooting, remote support tools | Customer interaction, issue resolution via chat or phone |
| Employer & Industry Usage | IT companies, tech support providers | Retail, telecom, service industries |
| Common Search & Comparison Intent | Technical skills, remote troubleshooting | Customer service, communication skills |
The Weekend Technical Support Engineer Remote focuses on technical troubleshooting and resolving complex issues, requiring technical certifications. In contrast, the Weekend Customer Support Specialist Remote emphasizes customer communication and issue resolution, often with less technical certification. Both roles are remote and weekend-based but serve different customer needs within their industries.
What are popular job titles related to Weekend Technical Support Engineer Remote jobs in North Carolina?
For Weekend Technical Support Engineer Remote jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer Remote jobs in North Carolina look for?
The top searched job categories for Weekend Technical Support Engineer Remote jobs in North Carolina are:
What cities in North Carolina are hiring for Weekend Technical Support Engineer Remote jobs?
Cities in North Carolina with the most Weekend Technical Support Engineer Remote job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development